
Appendix
*3 Discount for nonuse of substitute: When using the “Replacement mobile
phone delivery service” and you do not borrow a substitute mobile phone,
you get a discount of 500 yen on the fee.
For details, check on the au homepage.
Replacement mobile phone delivery service
◎
When you have trouble with your au cell phone, you can have a
cell phone for replacement (same model and color as your old
one
*
) delivered to any destination that you specify by calling us.
Please return your old faulty au cell phone within 14 days after
the cell phone for replacement is delivered to you.
* If the same model in the same color is difficult to provide, a
replacement cell phone of a model and a color that are specified by
KDDI is provided.
◎
You can use this service up to twice within one year starting from
the day when you first use this service. If you have not used this
service over the past one year at the time of your application for
this service, the application will be regarded as your first time. If
you have, the application will be regarded as your second time.
* For details, check on the au homepage.
◎
In the event of theft or loss, an au IC card has to be reissued
when using this service. In such a case, the au IC card reissue
fee of 1,900 yen is separately required.
Holding over and repair
◎
Damages and malfunctions intentionally caused by the customer
as well as those due to modification (e.g. disassembly, change of
parts, painting, etc.) by the customer are not covered by this
service.
◎
You cannot receive a refund for replacement of the outer casing
due to stains, scratches, paint removal, etc. on the outer casing.
SIM-Unlocking the Product
This product can be SIM-unlocked. SIM-unlocking the product allows
other-carrier SIM cards to be used with it.
•
Requests can be made for SIM-unlocking on the au homepage or at
an au shop.
•
Some services, functions, etc. may have restrictions when an
other-carrier SIM card is used. The Company does not guarantee
operation whatsoever.
•
To make settings after SIM-unlocking the product, when the standby
screen is displayed, press
k
→
[Settings]
→
[Other settings]
→
[Device info]
→
[Status]
→
[SIM card status].
•
For details, refer to the au homepage.
(
https://cs.kddi.com/support/simcard/
)
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