Appendix
■
au After-Sales Service Information
Service contents
Keitai Guarantee
Service Plus LTE
member
Non-Keitai
Guarantee Service
Plus LTE member
Replacement mobile
phone delivery service
(spontaneous failure: 1st
year)
Free
N/A
Replacement mobile
phone delivery service
(spontaneous failure: 2nd
year and later)
Refer to the following
charges list of
“Replacement mobile
phone delivery
service” (membership)
N/A
Replacement mobile
phone delivery service
(partial damage, water
soak, irreparable damage,
theft and loss)
Refer to the following
charges list of
“Replacement mobile
phone delivery
service” (membership)
N/A
Holding over and repair
(spontaneous failure: 1st
year)
Free
Free
Holding over and repair
(spontaneous failure: 2nd
year and later)
Free
(three-year
warranty)
Actual cost
Holding over and repair
(partial damage)
Customer charge
Upper limit: 5,000
yen
Actual cost
Holding over and repair
(water soak and
irreparable damage)
Customer charge
10,000 yen
Actual cost
Service contents
Keitai Guarantee
Service Plus LTE
member
Non-Keitai
Guarantee Service
Plus LTE member
Holding over and repair
(theft and loss)
N/A
N/A
(By model
replacement)
* Charge amounts are all tax excluded.
■
Charges list of “Replacement mobile phone delivery
service” (membership)
Applied condition
First use
Second use
General
5,000 yen/Benefit
for longtime au
user
*1
3,000 yen
8,000 yen/Benefit
for longtime au
user
*1
6,000 yen
Both “Discount for web
application”
*2
/“Discount for
nonuse of substitute”
*3
are
applied
4,000 yen/Benefit
for longtime au
user
*1
2,000 yen
7,000 yen/Benefit
for longtime au
user
*1
5,000 yen
Only “Discount for nonuse of
substitute”
*3
is applied
4,500 yen/Benefit
for longtime au
user
*1
2,500 yen
7,500 yen/Benefit
for longtime au
user
*1
5,500 yen
* Charge amounts are all tax excluded.
*1 This discount applies to customers who have used au for 3 years (25
months) or more, and all the lines within that customer's Family Discount.
For customers using a data communication device or tablet, this discount
applies to customers who are subscribed to a set discount (WIN Single
Set Discount or Smartphone Set Discount) and have been under the
contract of the line eligible for the set discount for 3 years or more.
*2 Discount for web application: If you apply for the “Replacement mobile
phone delivery service” through the au homepage, you get a discount of
500 yen on the fee.
“Discount for nonuse of substitute” can be applied automatically at the
same time since a substitute mobile phone is not borrowed if you apply
for “Discount for web application”.
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