The Function Display Panel /
display indicators do not
come on even after turning
the tap on.
Faulty PCB
(Printed Circuit Board)
Immediately unplug the unit
and contact Customer Svc.
arrange service.
Resolution
Cause(s)
Abnormal condition
Strange smell from
Alkaline water.
Expired filter from ordinary use
or premature clogging due to
contaminants in water quality.
Sudden change in water quality
with elevated level of Sulfur
(not Chlorine). Elevated Sulfur
levels are observed in some
areas during summer months.
These levels fall within safe
drinking water standards, yet
will cause a reaction with ionized
water causing a unique smell.
Replace your filter.
Select lower pH level (1-2).
If still present, filter replacement
may be necessary.
Water appears murky;
white snow like particles
in the bottom of your glass.
You have high hardness (calcium
primarily) in your water. The white
is extracted CaCO
3
(Calcium
carbonate). After Co
2
in water is
bonded with Ca where elevated
levels of CO
3
exist in your water.
In water where elevated levels of
CO
3
exist, what you see after
ionization is Co
2
in the water
bonded with Ca.
This is calcium and is harmless.
You can lower the alkaline
setting to 1 or 2. Lower the
voltage to the electrodes.
Typically this only occurs in
extremely hard water. You
can also add a softening
pre-filter.
At first no smell, but then
smell from the alkaline
water about one hour after.
Your water bottle needs cleaning.
Expired filter. Dish washer
detergent is embedding itself in
the bottle’s materials.
Clean your bottle or container.
Select lower pH level
(1~2). Replace your filter.
Change dishwasher detergent
brand
Water leakage from the
filter cartridge housing.
Filter not installed correctly
into filter housing.
Remove your filter and reinstall
it properly following the filter
replacement instructions.
Increase the quantity of source
water inflow.
No acid water flow from the
acidic output port.
Acidic output hose is bent,
kinked or otherwise restricted.
Straighten the bent hose;
increase water flow from supply.
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