PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Leak from under handle.
Retainer nut has come loose. O-ring
on cartridge is dirty or damaged.
Tighten the retainer nut. Clean
or replace O-ring.
Aerator has an
inconsistent water flow
pattern.
Aerator is dirty or misfitted.
Remove aerator, check for
debris in the aerator screens,
and confirm the rubber washer
is properly installed.
Water leaks from aerator.
Cartridge needs to be replaced.
Remove handle assembly, trim
cap and locking nut. Take out
existing cartridge and discard.
Replace with new cartridge and
reassemble.
The hose does not retract. The weight is not installed in the
appropriate position.
Reinstall or readjust the weight.
• Clean periodically with a soft cloth. Avoid abrasive cleaners, steel wool and harsh chemicals as
these will dull the finish and void your warranty.
11
WARRANTY
The manufacturer warrants this faucet to be free from defects in workmanship and material present
at time of shipment from the factory for a limited lifetime from the date of purchase. This warranty
applies only to the original purchaser. The manufacturer agrees to correct such defects at no charge
or, at our option, replace the faucet with a comparable or superior model. To obtain warranty service,
call our customer service department at 1-866-417-7564 for return authorization and shipping
instructions. You may be required to present a copy of your sales receipt as proof of purchase. All
cost of removal and reinstallation are the expressed responsibility of the purchaser. Any damage to
the faucet by accident, misuse or improper installation, or by affixing accessories not produced by
the manufacturer, are the purchaser’s responsibility. The manufacturer assumes no responsibility
whatsoever for faucet installation during the warranty period. There is no further expressed warranty.
The manufacturer disclaims any and all implied warranties. The manufacturer shall not be liable for
incidental, consequential or special damages arising at or in connection with product use or
performance except as may otherwise be accorded by law. This warranty gives you specific legal
rights, and you may also have other rights which vary from province by province. This warranty
supersedes all prior warranties.
TROUBLESHOOTING
CARE AND MAINTENANCE
www.lowes.com
