AquaTelemetry Instruction Manual
10401-01193 Rev H
9. Limited Warranty
The Aquaread
®
AquaTelemetry and associated LeveLine® products are guaranteed for two
years from date of purchase against defects in workmanship and materials when used for
their intended purpose and maintained according to instructions.
This warranty is limited to repair or replacement free of charge. Accidental damage,
misuse, tampering, lack of prescribed maintenance, water ingress through incorrectly fitted
glands and covers, and damage caused by leaking batteries are not covered.
If service is required, contact our Service Department directly by email in the first instance
. Report the model number, date of purchase, serial number and
problem. You will be given a Returns Authorisation number by our Service Department.
You should then return the equipment,
thoroughly cleaned
, properly packaged, carriage
paid, to the address you are given. If the equipment is within warranty, any necessary
repairs will be carried out and your equipment will be returned free of charge.
If the repair is not covered by the warranty, you will be given an estimate for the costs of
repair and return carriage. Upon receipt of payment, your equipment will be repaired and
returned.
Please note:
The majority of perceived problems can be rectified by careful study of this
instruction manual, use of the
section, or with a little help from our
engineers over the phone
. Always contact our Service Department prior to returning
any equipment.
9.1. Cleaning Prior To Return
In order to protect the health and safety of our employees, any equipment returned for
service must be thoroughly cleaned and decontaminated prior to despatch, and must be
accompanied by a completed copy of the Decontamination Certificate printed below. Any
equipment returned for service without a satisfactory Decontamination Certificate, or any
equipment deemed by our engineers to be contaminated, will be quarantined pending
receipt of a properly completed Decontamination Certificate.
Never clean the LeveLine® Sonde with concentrated acid or alkaline based cleaning
products such as Decon 90. These products can strip the finish from the equipment
and damage some of the plastic components.
© 2020 Aquaread
®
Ltd.
www.aquaread.com
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