Appliance365 End User Warranty Conditions
The conditions below outline the prerequisites and scope of the warranty offered by Appliance 365
Limited (“we / us”) to consumer end users of appliances supplied by or through us. Please note that these
conditions do not affect your statutory rights or the obligations of your retailer and your contract with
them.
We provide warranty cover for appliances supplied by or through us for a period of 12 months from the
date of delivery of the appliance to the initial end user subject always to the following conditions:
1.
The appliance must be correctly installed and operated in accordance with its instructions and only
be used for normal domestic purposes. Warranty cover is available only to consumer end users of the
appliance; professional or commercial use of the appliance is not covered by this warranty.
2.
For the warranty to be valid you must register the warranty together with your details within 28 days of
delivery of the appliance to the initial end user. To register the warranty, please follow the instructions
on the form included in the document package accompanying your appliance.
3.
In accordance with the conditions below (items 4 - 8), defects affecting the appliance which are
clearly attributable to material and/or manufacturing faults will be rectified, provided they are
reported immediately after being identified and within 12 months of delivery of the appliance to the
initial end user.
4.
To make a claim under this warranty please contact our customer service department using the
number provided in the appliance’s service manual, giving full details of the appliance concerned
(such as make, model and serial number) and the defect in respect of which the claim is being made.
We reserve the right to inspect the appliance following notification of the alleged defect to verify
whether a warranty claim is valid in accordance with the terms and conditions of this warranty. You
must (wherever possible) retain the appliance in the condition as when the defect was reported until
inspection has been carried out. If no defect is identified in the appliance upon inspection a
reasonable call out charge may be applied.
5.
The warranty does not cover fragile items such as glass or cosmetic parts or consumable items such as
light-bulbs. Warranty liability will not be triggered by minor variances from nominal features which are
of no significance to the appliance's value or fitness for purpose, or damage caused by the chemical
or electrochemical effects of water and generally by exceptional environmental conditions,
inappropriate operating conditions, or the appliance having come into contact with unsuitable
materials. Likewise, no warranty liability will be accepted if the defects stem from transport damage
for which we are not responsible, improper installation and assembly, improper use, poor
maintenance or failure to follow operating or assembly instructions or any other instructions or
guidance in respect of the storage, use or operation of the appliance. Furthermore, warranty does
not apply to any defect arising from fair wear and tear, willful damage, accident or negligence by the
end user or any third party.
This warranty will not apply: -
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