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Chapter 15 Troubleshooting
1.
When I view JEPG pictures, some cannot be viewed. Why?
Some JPEG files may have a non-standard resolution, they may not be viewed in full
screen, or zoomed in or out. If an error prompt appears, tap the back icon to exit or tap
the Reset button on the side of the product to solve the problem.
2.
The product cannot play my videos. Why?
Make sure the video format is supported by this product. Some video files are
encoded in different formats and versions. We cannot guarantee that all formats
are playable.
3.
Why does image lag occurs when the video files are played?
Upgrade system software to the latest version.
In addition, this also depends on the video file, high bit-rate streaming video, and
high resolution video:
①
High bit-rate streaming video. For example, the motion scenes of some videos have
a bit-rate of 5~6M and image lag may occur.
②
High resolution video. If the max frames are reached, non-synchronization may
occur.
③
The upper limit size of a single file is 2 GB.
4.
Enter into “Application settings - >Manage applications”, and tap one
applications to manage. There is an option “Move to SD card”. Actually it moves
the application to Flash. Why
？
Applications can be installed into System Memory or Flash. The system treated Flash as
virtual SD card, so “Move to SD card” means moving application to Flash and “Move to
device” means moving to System Memory.
5.
Product does not respond to operations.
Some various reasons, such as misuse, may cause the product to be unable to
shutdown or render the buttons and touch screen unable to respond. You can tap the
Reset button on the side of the product (using a paper-clip), or press and hold the Power
button for 6 seconds to force the product to shutdown. After restarting, the problem
is
