15
P/N 1011308 Rev. E 11/16
TROUBLESHOOTING
Problem
Possible Cause
Corrective Action
No Control Display
Power cord not plugged in
Plug power cord into the proper electrical outlet.
Circuit breakers turned off or tripped. Damaged electri-
cal outlet, plug, or cord. Power switch damaged
Reset circuit breakers. If they trip again, check the power cord,plug, and outlet for
damage. Contact AJA technical service, your maintenance person, or authorized
service provider.
Power Switch not turned on or is faulty.
Turn the unit off and then on again. If the problem persists, contact AJA technical
service, your maintenance person, or authorized service provider.
Faulty Transformer
Conveyor does not rotate
Conveyor Belt/Chain has stretched. Chain skipping on
sprockets.
Measure and adjust the conveyor belt chains as described in the Maintenance
section of this manual.
Loose setscrew on one of the drive sprockets
Contact AJA technical service, your maintenance person or authorized service
provider.
Motor Drive Chain loose
Contact AJA technical service, your maintenance person or authorized service
provider.
Internal part /object interfering within conveyor system
Check for interference & clear up as necessary.
Conveyor(s) skips or hesitates
Conveyor chains loose.
Measure and adjust the conveyor belt chains as described in the Maintenance
section of this manual.
Belt wrap clip not attached.
Verify both clips on each belt wrap are attached, reattach if necessary.
Roller tensioner not adjusted properly.
Measure the roller tensioner and adjust if necessary. See the Maintenance section
of this manual.
Loose or misaligned sprocket
Contact AJA technical service, your maintenance person or authorized service
provider.
Motor drive chain loose or stretched
Contact AJA technical service, your maintenance person or authorized service
provider.
Drive motor(s) have failed
Contact AJA technical service, your maintenance person or authorized service
provider.
Buns not toasting adequately
Compression settings are incorrect.
Use recommended setting or adjust compression knobs as needed to achieve
desired toast quality.
Release sheet is worn or needs cleaning (replace every
2-4 weeks).
Inspect release sheet for cleanliness, worn spots, wrinkles , or tears. Clean or
replace release sheet as described in the Maintenance section of this manual.
Platen has butter/debris buildup.
Clean Platen as described in the Maintenance section of this manual.
Light/Dark setting needs to be adjusted.
Adjust light/dark setting. See Operation section of this manual.
Crowns and/or Heels must be
forced into the toaster. Buns
sticking and burning.
Belt wraps are dirty, worn or damaged.
Clean or replace Belt Wraps as described in the Maintenance section of this
manual.
Platen has butter/debris buildup.
Clean Platen as described in the Maintenance section of this manual.
Release sheet is dirty, worn or damaged.
Clean both sides or replace release sheet as described in the Maintenance section
of this manual.
Conveyor Chains loose.
Adjust the conveyor belt chains as described in the Maintenance section of this
manual.
Drive motor stalls intermittently.
Contact your Maintenance person or Authorized Service agency for service.
Compression settings are incorrect.
Use the recommended settings or adjust as needed to achieve desired toast
quality.
Buns are not inserted into the toaster properly.
Insert Crowns in front conveyor with and Heels in rear conveyor. Cut side of buns
need to face the platen.
Toaster making unusual sounds
Fan needs to be cleaned or replaced.
Clean fan as described in the Maintenance section of this manual or contact your
maintenance person or authorized service company.
Conveyor belt chains have stretched or adjusted incor-
rectly.
Adjust the conveyor belt chains as described in the Maintenance section of this
manual.
Motor Drive chain needs lubrication.
Lubricate chain.
Conveyor shaft bearing is binding.
Contact your Maintenance person or Authorized Service agency for service.
Buns getting caught in bun
chute area
Bun chute installed incorrectly
Reinstall Bun chute correctly.
Toaster displays ERR 10.
Internal temperature of control compartment exceeded
160° F.
Verify fan intake on back of toaster is clean, not blocked and has proper spacing.
Clean cooling fan if needed, if not rotting, contact your authorized service pro-
vider. Check if cooling fan is functioning. If not, replace fan..
Toaster Displays ERR 11, 12,15
or 17.
Electrical failure.
Perform a factory reset. Ensure power switch is in off position and press and hold
Up & Down arrow buttons together while turning power switch on. Display will
show FR (factory reset). If Error code continues to display, contact AJA technical
service.
