5
Welcome
Thank you for purchasing an Amcrest Speed Dome PTZ camera!
This user manual is designed to be a reference tool for the installation and operation of your IP camera.
Here you can find information about the camera’s features
and functions, as well as information to aid in
troubleshooting.
Many of the setup and installation sections below have corresponding videos on YouTube
To access the setup videos, please go to
For access to the quick start guide and other support information, go to
To contact Amcrest support, please do one of the following:
Visit
and use the email form
Call Amcrest Support using one of the following numbers
Toll Free: (888)212-7538
International Callers (Outside of US): +1-713-8938956
USA: +1-713-893-8956
Canada: 437-888-0177
UK: 203-769-2757
Email Amcrest Customer Support
Important Security Warning
To keep your Amcrest camera secure and prevent unauthorized access, please make sure to
follow the steps below:
•
Always make sure that your camera has the latest firmware as listed on
www.amcrest.com/firmware
•
Never use the default password for your camera. Always ensure that your password is at
least 8-10 characters long and contains a combination of lowercase characters, uppercase
characters as well as numbers.
Important Safeguards and Warnings
1
.
Electrical Safety
All installation and operation should conform to your local electrical safety codes.
The product must be grounded to reduce the risk of electric shock. We assume no liability or responsibility for
any fires or electrical shock caused by improper handling or installation.
2
.
Transportation Security
Heavy stress, violent vibrations, and excess moisture should not occur during transportation, storage, and
installation of the device.
3
.
Installation
Handle the device with care. Do not apply power to the camera before completing installation. Do not place
objects on top of the camera.
4
.
Repair Professionals
All the examination and repair work should be done by qualified service engineers.