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TROUBLESHOOTING CHART

The following chart shows basic problems and solutions. For troubleshooting trees go to the 
following web site. 

www.amb-os.com/trouble.html

Symptom

Cause

Solution

No power 
indicator light

No power applied to the unit

1. Verify the 

AC cable

 is properly inserted

2. Verify the 

AC cable

 is not bad

3. Verify there is AC at the receptacle
4. If the power cable is properly inserted and there 

is AC, call the support line for technical 
assistance (1-877-262-6728)

Front Panel 
Screen is blank

If there is no power indicator, 

no power is coming to the 
unit

If just the screen is blank, the 

display could maladjusted or 
faulty

1. If there is no power indicator, verify AC power
2. Reset the 

screen

 to its default state

3. Contact the Amb-OS support line for technical 

assistance (1-877-262-6728)

No “Inet” 
indication

No connection to the uplink 
server.

1. Verify the 

IP address

 setting for the server

2. Verify the 

server port

 is set correctly

3. Make sure the receiver is connected to a network 

with Internet access

4. Contact the Amb-OS support line for technical 

assistance (1-877-262-6728)

No “Lan” 
indication

No connection to a local area 
network (LAN) – normally the 
“Inet” indicator is also clear

1. Verify the 

Ethernet cable

 is plugged into the 

Ethernet port

2. Verify that the 

Ethernet cable

 is not a “cross 

over” type

3. Verify the 

IP address

 settings on the receiver

4. Verify the network settings on the router or 

switch connected to the receiver

5. Contact the Amb-OS support line for technical 

assistance (1-877-262-6728)

No files being 
received

Files are not being sent or there 
is no connectivity to the Internet

1. Email 

[email protected]

 to verify you are 

permissioned for the programs that have not 
been received

2. Email 

[email protected]

 to verify if the 

program has been sent

3. If only the “Inet” indicator is clear, verify the 

Ethernet

 connections and 

IP addresses

4. If the “Lan” indicator is clear, check the 

Ethernet

 connections, the 

IP addresses

 and your 

local network

5. Contact the Amb-OS support line for technical 

assistance (1-877-262-6728)

No Audio 
playback

Files are not on the receiver
Audio improperly connected
Audio not be monitored 

1. If the file is not on the receiver, check the “No 

files being received”

2. Check the 

audio connections

Rev. 1 – Firmware version 2.03

50

©

2012

Содержание AMR-100I

Страница 1: ...Amb OS Media LLC AMR 100 I Operations Manual Firmware 2 03 Version 1 01 12 12...

Страница 2: ...Rev 1 Firmware version 2 03 2 2012...

Страница 3: ...ndications by Relay 6 14 Time Sync by Relay 5 14 Program use of Relays 5 and 6 14 Closure Map definitions 15 Internal Clock 15 Resetting the receiver s display to its default setting 16 DETAILED DESCR...

Страница 4: ...istics 38 Data Statistics 39 Stream Statistics 39 Audio Statistics 40 Target Mapping 40 Ethernet Statistics 41 Drive Statistics 41 Scheduled Event List 42 Trigger Event Lists 44 Command Interface 45 G...

Страница 5: ...ence a problem with your installation or just need technical help call 1 877 AMBOS2U 1 877 262 6728 or visit www amb os com Support questions support amb os com Program requests programs amb os com Re...

Страница 6: ...e power To play audio the audio outputs must also be connected For detailed instructions please go to the Installation Section To have programs permissioned for your receiver send an email to programs...

Страница 7: ...e go to the Digital Audio installation section Power When you plug in the power cord the unit will begin its power up sequence and initialization process This takes about 20 seconds and the light on t...

Страница 8: ...boxes should be black and all the relay indicator boxes should be clear 1 The Lan box means the receiver is communicating with your local network 2 The Inet box means the receiver is communicating wit...

Страница 9: ...the Ethernet section Error Conditions If the Ethernet cable has been connected and there is a valid IP address but no connection to the Internet the Lan box will be dark and relay 6 network error wil...

Страница 10: ...r File Playback Targets General Description of Targets The audio outputs are called Targets and there are only three types of targets Each target begins with the letter T 1 The audio outputs are T1 an...

Страница 11: ...the port The first stereo program would be sent out the left channel on T1L as a summed mono program and the other stereo program would be sent out T1R as a different summed mono program This list pr...

Страница 12: ...nnot be addressed separately from the analog ports Whatever is played on T1 also is played on Port 1 of the digital outputs AES EBU SPDIF Optical All of the outputs on a target digital and analog are...

Страница 13: ...text string can be as specific as PLAY TTT5 11 11 11 or as general as PLAY The AMB OS User Interface UI transfer program can build that list for you Timed Playback A schedule can be set up to play a...

Страница 14: ...d in the Clock Interval section Program use of Relays 5 and 6 Relays 5 and 6 can also be used for programming functions but then they cannot be used for alarms or time syncing your clock You can use 6...

Страница 15: ...eft channel use the Left assignment When playing a mono program out the right channel of a port use the Right assignments The state of the relay determines what happens when a command is sent When a p...

Страница 16: ...s default setting At times it may be necessary to reset your receiver to the factory settings If you change the display contrast setting see LCD Settings section and make the display unreadable you mu...

Страница 17: ...ings screen Pressing the UP and DOWN arrows will show you the current settings Pressing ENTER will allow you to change settings and BACK will return to the previous screen It also will save any change...

Страница 18: ...performing a power recycle Audio outputs There are two sets of digital outputs that correspond to the two stereo analog outputs They are listed in the same order as you see them on the back of the rec...

Страница 19: ...digital equipment At this point the receiver will receive programs and can play programs in timed events so you can record the programs at the same time you get them currently Ethernet Description Th...

Страница 20: ...ss 9 Press DOWN to highlight Netmask If the default 255 255 255 0 is correct for your local network press BACK to save any previous changes or wait approximately 15 seconds for any changes to be saved...

Страница 21: ...res Pin Numbers 1 Pin 1 and 14 2 Pin 2 and 15 3 Pin 3 and 16 4 Pin 4 and 17 5 Pin 5 and 18 reserved for Time Sync pulse 6 Pin 6 and 19 reserved for Alarm The time sync pulse settings are under the Clo...

Страница 22: ...The following diagram shows the use of a 5V external pull up source Rev 1 Firmware version 2 03 22 2012...

Страница 23: ...s open A black box means the input or relay is closed Audio Status Indicators On power up there are two boxes under the relay indicators They are labeled St 1 and St 2 When clear no audio is playing o...

Страница 24: ...hat happens the following message appears on the screen with only the message line below it Deauthorized In the event your receiver becomes Deauthorized you need to call AMB OS to have it restored to...

Страница 25: ...DHCP IP Addr Gateway Netmask Servers 1 8 Ports 1 8 Cmd Addr Cmd Port Web Port Clock Interval Off Closure Map Minutes P1LS Second Target Map P1LE B1LS LCD Settings B1LE Resistance Ratio Reference P2RS...

Страница 26: ...but the is not on the screen Firmware 2 03 or current version Serial No 2001000 your serial number IP Addr 192 168 1 100 an example of an internal IP address only Clock Interval Closure Map Target Ma...

Страница 27: ...ess UP or DOWN to change the digit to the desired value 3 Press ENTER when have the number you want it will move to the next digit 4 Press UP or DOWN to select next digit 5 Press BACK to go back to th...

Страница 28: ...ault IP addresses for each server is RpSrvr 1 72 159 94 35 RpSrvr 2 209 169 52 43 RpSrvr 3 72 159 94 36 RpSrvr 4 64 27 12 136 LdSrvr 1 64 27 12 136 LdSrvr 2 72 159 94 36 LdSrvr 3 209 169 52 44 LdSrvr...

Страница 29: ...igits then press ENTER to save and return to the IP Address submenu CmdPort 23456 This should not be changed unless instructed to do so by support personnel If you change this port number your receive...

Страница 30: ...s 5 Press ENTER to turn the relay ON 6 Press DOWN to get to MINUTES 7 Press ENTER to set it to 54 8 Press DOWN to get to SECONDS 9 Press ENTER to set it to 30 10 Press BACK to save the changes 11 Pres...

Страница 31: ...me and then press UP and DOWN at the same time while in the Relay Test Menu The following section describes that procedure Resetting to Default Closures When you are in the Relay Test menu you can pre...

Страница 32: ...the contrast of the display Be very careful because you can make the display unreadable and you will have to reset the receiver to its default settings see Resetting the Receiver s Display to the Defa...

Страница 33: ...r the time has synced you CANNOT change the date and time When you enter the edit mode in this menu you will be taken to the Zone setting and NOT be able to change the date or time If the month is hig...

Страница 34: ...ng procedure ENTER moves from each element to the next and saves the settings after the last option Daylight Saving Time is selected UP and DOWN changes the settings BACK moves the selection backwards...

Страница 35: ...g comes out on all the digital ports So two mono programs coming out Port 1 L and Port 1 R will come out the AES EBU SPDIF and OPTICAL as two programs one on the left and one on the right Also you can...

Страница 36: ...been lost The following is an example of what you would hear 1 A program was started at 9 00 00 2 At 9 09 45 power was lost to the receiver and audio terminated 3 Power was restored at 9 11 20 4 The A...

Страница 37: ...ss was set at the beginning of the installation However if you do not remember what that was go to the AMR 100 I and press the DOWN arrow and it will be next to the IP Addr line Firmware 2 03 Serial N...

Страница 38: ...25000 Load Server 4 72 159 94 35 25000 Free Memory 19506176 Time 09 03 07 01 10 Zone Mountain DST YES GMT Time 15 03 07 01 10 Eastern Time 11 03 07 01 10 Time Running 148 37 Description of items Firmw...

Страница 39: ...Mapping TARGET MAPPING SETTINGS TMAP1 Stereo 1 T1 TMAP2 Stereo 2 T2 TMAP3 Mono 1 Left T1L TMAP4 Mono 1 Right T1R TMAP5 Mono 2 Left T2L TMAP6 Mono 2 Right T2R TMAP7 Stereo 2 T2 TMAP7 Armed No Target Ma...

Страница 40: ...les playing that number would be 4 Space Used reports the amount of drive space with data used space Space Left reports the amount of free space on the drive If there is not enough drive space availab...

Страница 41: ...p shows the fade listed in playlist file for that file or event It shows how many seconds of fade the program will have at the end of the file Output Target shows you which output Port is being used S...

Страница 42: ...e top shows a file that is suppose to play but is not on the receiver This can be normal for files delivered at the last minute and you check the events before the file arrives If the file is delivere...

Страница 43: ...d as Input 1 Input 2 Input 3 or Input 4 There can be a maximum of 100 triggers but only those that are used are listed The example to the right shows six trigger events Clicking on one of the events i...

Страница 44: ...ess Execute The window will change and repeat the command saying it was executed To get back to the Command page press the backspace key or the press the back arrow in your browser To open the relay t...

Страница 45: ...30 and you tell the receiver to close relay 5 at XX 11 45 your system will be sync to 54 30 at 11 45 Syntax RELAY 1 ON or RELAY 1 OFF RELAY var This sends a command to the mapped relay see Relay Desc...

Страница 46: ...receiver Your network administrator must provide this address if DHCP is set to OFF Syntax NEWIP 192 168 1 145 NEWNETMASK The Netmask is a filter that rejects or accepts communications from other com...

Страница 47: ...port number This is normally set to 80 but at times an installation will have more than web interface device and another port may be needed The other typical number is 8080 Syntax WEBPORT 8080 Rev 1 F...

Страница 48: ...STOP This stops playing the audio that was initialized by the AUDPLAY command Syntax AUDSTOP AUDFADE This will stop the audio playing but fade it out rather than just shutting it off Syntax AUDFADE AL...

Страница 49: ...ection A section under the system statistics shows the current mapping on the AMR 100 I receiver The target can be any one of seven targets T1 Port 1 stereo T1L Port 1 mono left side only T1R Port 1 m...

Страница 50: ...rt line for technical assistance 1 877 262 6728 No Lan indication No connection to a local area network LAN normally the Inet indicator is also clear 1 Verify the Ethernet cable is plugged into the Et...

Страница 51: ...eceiver Files are scheduled too soon for transfer Transfer directory does not exist 1 If the file is not on the receiver check the No files being received 2 Check the log on the Amb OS User Interface...

Страница 52: ...a given network MP2 A standard of video compression used in DVB Digital Video Broadcast DVD disks and professional audio This has fewer issues with multiple compression steps and retains its quality s...

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