LP11 Suspended Installation Guide
10 of 12
102-000026 - IG090320-A.0
Troubleshooting
Full Fixture does not illuminate
•
Ensure all wire connections are made.
•
Ensure fixture is wired correctly and power is on.
• Check that circuit breaker is on and not off or tripped.
•
LED driver may be defective.
Full fixture is flickering
• 0-10V, DMX, and DALI Dimming Models:
Ensure polarity is
correct for DATA + and - connections. Swapping DATA + and -
connections can cause flickering.
• TRIAC Dimming Models:
Ensure a compatible TRIAC Forward
Phase dimmer is connected to fixture. Call tech support for further
information.
•
Possible loose DATA + and - connections from fixture to 0-10V,
DMX, or DALI control.
•
Possible loose low voltage DC + or - connection from driver to LED.
Call customer support.
Only a certified electrician can service and troubleshoot product field issues. Always turn main power off
before servicing fixture.
Fixture section(s) do not
illuminate
•
Possible loose low voltage DC + or - connection between LED
boards or from LED driver to LED boards.
•
Some fixtures contain multiple LED drivers. In this case, it’s possible
one of the drivers is defective, which will cause the LED connected
to the driver not to illuminate. Call tech support.
Fixture section(s) are flickering
•
Possible loose low voltage DC + or - connection between LED
boards.
Fixture does not dim
• 0-10V, DMX, and DALI Dimming Models:
Ensure polarity is
correct for DATA + and - connections. Swapping DATA + and -
connections can cause flickering. TEST.
• TRIAC Dimming Models:
Ensure a compatible TRIAC Forward
Phase dimmer is connected to fixture. Call tech support for further
information.
•
Possible loose DATA + and - connections from fixture to 0-10V,
DMX, or DALI control.
