Overview
AltiContact Manager Administration Manual
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• AltiReach Support
• AltiView/AltiView IP Extensions
• Intercom
• IP Extension Log In/Log Out
• Conversation recording
• Trunk recording
AltiWare Applications
AltiWare comes with useful applications for testing, diagnosing and
operating your AltiContact Manager configuration.
•
AltiVR Player - voice recording playback tool that can be used by the
administrator to access all voice recording data in a centralized
location.
•
CT-bus Test Tool - detects one-way connection, cross talk, bad MVIP
cable, and static noise problems.
•
DINA Manager - an application that allows a system administrator to
configure several distributed systems from a single system. The tool
can be run on any server (local or remote) to an AltiContact Manager
system that has a connection for access to all the servers to be
managed. DINA Manager can support multiple versions of AltiWare
and AltiContact Manager. Also, extensions across multiple systems
can be deleted.
•
Extension Phrases Replicator - allows you to synchronize extension
phrases in a multi-system environment. The tool will manually or
automatically synchronize all extensions’ names and greeting phrases
between all AltiWare servers specified in EPR. Once installed, EPR
runs using a new service — AltiGen Extension Phrases Replication
Service — to connect to each system.
•
AltiPCM - a program to convert PCM wav file to AltiGen’s PCM-
based phrases or music on hold files.
