Key AltiContact Manager Characteristics
1-12
AltiContact Manager Administration Manual
•
System Callback from IVR - allows the user to instruct AltiContact
Manager to call the user at a remote location after the user logs in with
extension and password. This is useful for traveling users who don’t
want to accrue expensive toll charges while traveling, especially from
international locations where there is no access to toll-free numbers.
See “Planning is Essential” on page 11-1 for more information.
•
Transfer to AltiGen Voice Mail System - allows anyone in the office
to send an outside user into the AltiGen Voice Mail System by pressing
FLASH # 40 while connected to the user.
•
Transfer to IVR - allows a user to transfer a call to an IVR by pressing
FLASH #15 and then the 2- or 3-digit IVR number.
•
Trunk Digits Pushed to AltiLink Plus - Digit event will be sent
through AltiLink Plus (SDK) when the caller presses any key during
IVR.
•
Trunk Interface:
— Analog - loop start, ground start, and wink start (DID).
— Digital - PRI-ISDN, T1 E & M, loop start, and ground start.
•
Virtual Extensions - an extension that is not associated with a
physical port, but allows access to the AltiGen Voice Mail System
features and telephone sharing. Up to 2,000 total (ph virtual)
extensions can be created on a system. Access to virtual extensions is
through voicemail use, a physical extension, a trunk, or via AltiView
or AltiAgent.
•
Workgroup Call Pickup - allows pickup of calls to a specific group.
•
Flexible Wrapup Times and Inter Call Delays - can be used to set
delays before the system sends the next call to an extension. Further,
the user can manually set the extension state to Ready or Not Ready
to receive calls.
Automatic Call Distribution Features
Automatic Call Distribution (ACD) features include:
•
Advanced Queue Management Application (AQM) - enables
advanced queuing options:
— one level IVR menu selection from queue
