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AltiContact Manager Administration Manual
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Unified Messaging integrating voice with E-Mail and third party fax,
e-mail server
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Easy to use IVR with capability to answer PSTN and Web calls
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Enhanced ACD
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Built-in CRM screen-pop with popular applications like Goldmine,
ACT, Microsoft Outlook and Microsoft CRM
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TAPI (Telephony API) Service Provider
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Real-time status monitoring and reporting
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Call Record to Voice Mail or to external server
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Data synchronization with agent and supervisor desktop applications
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Local and Remote IP agent and supervisor capability
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Monitor and Barge in capable of advanced historical group and agent
performance reporting options
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Seamless integration with CRM, Advanced IVR, databases with easy
to use SDK
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Easy to plug in optional module to turn on web interactions for VoIP,
chat, and Web page push.
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Virtual Contact Center via VoIP
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Callback Interview
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Caller ID Routing
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Configurable Emergency Number
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Directory Name Announcement
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Enhanced Call Forwarding
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Group Call Distribution
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Enhanced call routing by several categories
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Huntgroups/Workgroups
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Queue announcement
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Queue quit option
AltiContact Manager also includes the following IP PBX features:
• Voice Mail
