Advanced Call Router
Advanced Call Router Manual
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The Monitor window shows that Call Router is logged on to both
workgroups. Calls to each workgroup will be checked against the rules and
will trigger a queue announcement if a match is found and all agents are
busy.
Testing Call Router
To test the performance of Call Router, you can access a test tool from the
Call Router main menu. Call Router must be stopped in order to run the
test.
