Advanced Call Router Route Rules
8
Advanced Call Router Manual
Note:
Play WG Queue Status
- if you select “Play WG Queue
Status,” Advanced Call Router must log on as a workgroup
extension with password (
View > Show Workgroup Status >
Add
) and Call Router’s virtual extension and password. (The
virtual extension that Call Router uses does not have to be a
member of the workgroup.) Specify this workgroup extension
in the textbox that appears when you select
Play WG Queue
Status
. (See “Queue Announcements” on page 13.)
If you want to apply the “
Play WG Queue Status
” Target
action to several different workgroups, you must create separate
rules for each.
6. Enter optional data to match against the routing rule:
•
Set Call Priority
—Check the box and choose a call priority level.
•
Set Call SKLR
—Check the box and choose an SKLR level.
•
User Data
—Gathered from a response to an Auto Attendant
prompt or another AltiLink Plus application.
•
Push URL
(AltiWeb only).
•
Prompt
—The prompt to play to the callee.
7. Click
OK
.
Viewing Advanced Call Router History Menu
The Advanced Call Router window gives a history of all incoming trunk
calls to Advanced Call Router.
To specify Call Router History window content
1.
Choose
View > Select Column
.
2. In the
Select Columns
dialog box, select the following columns to
display in the Call Router history window:
•
Caller ID
•
IVR Path
•
IVR data
•
DNIS
