Advanced Call Router
Advanced Call Router Manual
7
For example, if you specify Call ID Data “510252*,” this will
match all Caller IDs 510-252-xxxx. If you specify Call ID Data
“510252????,” this will match all Caller IDs 510 252-xxxx.
• To specify data from an existing database, right-click the item,
select
From user database
, and enter information in the
DataSource
dialog box.
5. Select a
Target action
for Call Router to perform when Call Route
Request data matches this record.
Target action
options: No Action, Goto Top Level, Repeat Current
Level, Call to Extension/Workgroup, Call to Operator, Dial by Name,
Collect Extension, Directory Service, Record Message (specify target
data in accompanying text box), Mailbox Access, Disconnect, System
Callback, Collect Digits (specify fields in accompanying Collect Digit
dialog box—see
below), Other DDR Application (specify target data in
accompanying text box), Play WG Queue Status (specify target data in
accompanying text box—see
Note
below).
Collect Digit Dialog Box
•
Tag name
- for example, “password” (gathered from a response
to an Auto Attendant prompt or another AltiLink Plus
application)
•
Minimum Digits
and
Maximum Digits
to collect
•
PSTN
and
Web Timeout
values
