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017-230-B4 Rev B

8. Troubleshooting

When the front panel alarm LED is illuminated or flashing, the Alpha FXM has a malfunction. The alarm and fault

submenus describe the malfunction. The Alpha UPS Monitor can also be used for troubleshooting.

8.1 Procedure

1. Press the

SELECT

button.

2. The LCD may display one or more conditions in the following table.

3. Press the

SCROLL

button to see if more than one malfunction is present.

4. To clear the malfunction from the screen, press and hold the

SELECT

button for 5 seconds.

Table P — Alarm Submenu

LCD Shows

Problem Description

What To Do

Over Load

The Alpha FXM is overloaded.

Remove excess loads.

Batt Temp High

The battery temperature is above the

specification limit.

If used, ensure that the battery fan

is working. Contact Alpha Technical

Support to purchase an upgrade if

required.

Batt Temp Low

The battery temperature is below the

specification limit.

Use optional battery heating mats or

heater. Contact Alpha technical support

to place the order.

Batt Low Warning

The batteries are almost discharged. Also see

Low Battery Warning in "UPS Maintenance >

Battery" on page 38.

Ensure that the Alpha FXM charger is

working. If the charging voltage is low,

the battery may need to be replaced.

FAN Alarm

The fan has failed.

Contact Alpha technical support. The

fan is not a replaceable part.

Temp Probe Unplug

The temperature probe is unplugged.

Plug it back into the Alpha FXM or

change the probe.

User Input Alarm

When the user input is shorted. See "UPS

Maintenance > User Input" on page 46

Check the user input parameters.

In Freq Out Of Range

The line frequency is outside of the Alpha FXM

allowable range. The Alpha FXM goes into

Inverter mode.

Info only.

Weak Battery

The battery is being monitored continuously

in the background in Line mode. This alarm

is issued if the battery did not pass the

background scan.

Check the battery life and replace the

battery if necessary.

Battery Test

The Alpha FXM is performing a battery test.

Info only.

Batt Breaker Open

The battery breaker is opened.

Ensure the battery breaker is

functioning.

DC_Overload

Batteries lose their ability to store power as

they age. When a battery string is charging,

the status of the battery voltage is checked

every three minutes. An alarm is generated if

the battery voltage continues to drop while the

batteries are charging.

Info only.

Keep Alive Failure

The Alpha FXM failed to restore

communication by resetting power using keep

alive feature

Turn off keep alive feature to clear the

alarm.

AC Breaker Open

The AC breaker is open.

Ensure the AC breaker is functioning.

Содержание Novus FXM 1100

Страница 1: ...Your Power Solutions Partner Alpha FXM 650 1100 2000 UPS Installation Operation Manual Part 017 230 B4 Effective 07 2013 member of The Group...

Страница 2: ......

Страница 3: ...s for information only and is subject to change without notice While reasonable efforts have been made in the preparation of this document to assure its accuracy Alpha Technolo gies assumes no liabili...

Страница 4: ...15 5 1 Tools and Equipment Required for Installation 15 5 2 Mounting the Alpha FXM 16 5 3 Wiring the External Batteries 17 5 4 UATS and UGTS Option 19 6 Operating the Alpha FXM 20 6 1 Switching the A...

Страница 5: ...ert Number and Battery Capacity 85 A 1 Introduction 85 A 2 Determining the Peukert s Number and Peukert s Capacity 85 A 3 Determining Peukert s Capacity for Series Parallel Combinations 85 A 4 Example...

Страница 6: ...ymbols appear use extra care and attention The use of ATTENTION indicates specific regulatory code requirements that may affect the placement of equipment and or installation procedures WARNING WARNIN...

Страница 7: ...unconnected battery cable can result in arcing fire or explosion Use new batteries when installing a new unit Verify that all batteries are the same type with identical date codes Always replace batte...

Страница 8: ...C22 2 No 107 3 05 Uninterruptible Power Systems additional requirements RD CAN CSA C22 2 No 60950 1 03 Information Technology Equipment Safety UL 1778 Edition 4 Uninterruptible Power Systems addition...

Страница 9: ...details All units operate in the same way unless stated otherwise in this manual FXM 650 24Vdc with a 24 Vdc battery string voltage FXM 650 48Vdc with a 48 Vdc battery string voltage FXM 1100 48Vdc w...

Страница 10: ...nector cable to be used to connect the Alpha FXM to a computer for remote control and monitoring 8 Battery temperature sensor connector The battery charging voltage is temperature dependant when compe...

Страница 11: ...dby mode It provides 48 Vdc 500 mA from the external bat teries to an external fan or other equipment C6 can be factory configured as a dry contact Figure 3 48 Vdc Contact Layout De energized Shown Fa...

Страница 12: ...ed the Alpha FXM is in Line mode and line power is provided to the load Green LED flashing the unit is in Inverter mode and backup battery power is provided to the load Alarm Red LED solidly illuminat...

Страница 13: ...an iso lated bonding network For installations above 1400 m 4500 ft elevation additional cooling may be needed to reduce the operating temperature of the Alpha FXM The maximum allowable operating temp...

Страница 14: ...alpha ca downloads 4 Using the optional factory installed FXM communication module you can communicate with the Alpha FXM over a company intranet or the internet using a web browser or with SNMP commu...

Страница 15: ...nts when setting up the Alpha FXM and its internal equipment All AC mains and external supply conductors must be enclosed in a metal conduit or raceway when speci fied by local national and or other a...

Страница 16: ...arts with the items you received make sure the standard items as well as purchased options are included Standard items 1 Alpha FXM 1 Alpha FXM operator manual 8 Terminal blocks and labels for the dry...

Страница 17: ...ou are ready to install the Alpha FXM There are three steps to setting up the Alpha FXM 1 Mounting the Alpha FXM 2 Wiring the external batteries 3 Wiring the Alpha FXM 5 1 Tools and Equipment Required...

Страница 18: ...specifications when you are installing this unit in a rack or frame do the following 1 Before installation clean all attachment points on the Alpha FXM rack and mounting brackets and bring them to a...

Страница 19: ...umber the batteries from 1 to 4 with labels or tape For FXM 650 24 24 V battery string number the batteries from 1 to 2 with labels or tape 2 Coat the battery terminals with the corrosion inhibitor 3...

Страница 20: ...blocks ferules or equivalent crimping terminals must be used Figure 8 External Battery Wiring for 48 Vdc string top and 24 Vdc string CAUTION Torque the battery terminals according to the manufacturer...

Страница 21: ...and Universal Generator Transfer Switch UGTS are the next generation of Automatic Transfer Switch ATS and Generator Transfer Switch GTS products They are optional add on switching units specifically d...

Страница 22: ...plays Inverter press Select and select ON See Figure 11 on page 23 The Alpha FXM uses auto frequency detection When it is first switched on it senses the line frequency and ad justs its output frequen...

Страница 23: ...Alpha FXM operating mode automatically changes as a result of changes in the line or the Alpha FXM op erating mode The LCD panel automatically updates to reflect the new mode See Table A and also Tab...

Страница 24: ...CT button to go down one level Press the SCROLL button to move between the menus The SCROLL button moves only in one direction so if you overshoot you have to go all the way around the menu tree again...

Страница 25: ...BUCK BOOST SHED TIMER 1 2 OR 3 MAC Address IP Address kWh Remain Tm Serial Number VERSION The ALARM and FAULT menus in the Trouble shooting section are invisible and disabled until the Alpha FXM has...

Страница 26: ...ltage equal to the input voltage Used when Replacing the batteries OR To allow the use of a break before make manual bypass switch so the Alpha FXM can be shut off for maintenance or replacement witho...

Страница 27: ...e is stable The factory default setting is 3 seconds User adjustable in increments of 1 sec until 1 minute and then in increments of 1 minute to 15 minutes max INV CUTOFF Inverter Cutoff Enabled Disab...

Страница 28: ...ndard 120 60 N STANDBY BATT FLOAT AUTO 120 60 N STANDBY BATT FLOAT Constant 120 60 N STANDBY When BATT FLOAT is set to AUTO the float voltage is set to 1 8V below the max charge voltage The default ma...

Страница 29: ...n on bulk battery charging refer to the web GUI description UPS Maintenance Battery on page 38 1 Put the unit in STANDBY mode before starting this procedure 2 Use a combination of the SCROLL and SELEC...

Страница 30: ...DATE Current date Displays in the format set by the user TIME Current time Displays in the format set by the user INV COUNT of line failures Shows how many times the inverter has been active since th...

Страница 31: ...date format EVENT COUNTER Event 1 shown OPERATING MODE the Alpha FXM was in when the event happened LINE shown 06 11 29 16 23 56 EVENT 1 LINE EVENT 1 Event Loading ALARM STATUS Over Load 2 Press the...

Страница 32: ...this bar is illuminated move the mouse cursor over the light to determine the malfunction Double clicking on the light will send you to the Alarms Faults screen D Readout screens B A D C 6 3 Operating...

Страница 33: ...s are needed Computer with network card and web browser Cross over cable or hub The UPS Final IP Address and Subnet Mask and if needed the Default Gateway and the DNS Server ad dresses Procedure 1 Con...

Страница 34: ...Specification screen 6 3 3 UPS Monitoring These read only screens show the Alpha FXM current input and output values and other measurements UPS Monitoring Input Output Shows the current line input an...

Страница 35: ...he inverter has been active The appearance of the Battery Parameters table depends on the choice of charging method see UPS Mainte nance Battery on page 38 The Battery Inverter monitoring page for bul...

Страница 36: ...the current status of the user programmable inputs 1 to 4 NOTE User input 4 is only available on some models Monitoring Relay Load Shed Shows how the front panel dry contacts are configured If any rel...

Страница 37: ...Detection This setting is enabled by default and allows the unit to detect and automatically configure the AC input frequency 50Hz or 60Hz In cases where the AC input frequency can be out of range for...

Страница 38: ...user input 1 None Type setting of programmable user input 2 Level toggle Level setting of programmable user input 2 Low Action 1 setting of programmable user input 2 User alarm on Action 2 setting of...

Страница 39: ...g of periodical self test 00 00 00 Battery low warning threshold setting Standard charge mode 40 Self test depth of discharge setting Standard charge mode 20 Temperature setting to turn on cooling fan...

Страница 40: ...g current is set to 0A charger will stop charging Low Battery Warning Battery voltage value that activates the low battery warning alarm For the range of 24V and 48V settings refer to the Low Battery...

Страница 41: ...ically changes rapidly during the first few minutes of discharge when the unit switches from charging to discharging while the unit is in the Inverter mode The battery voltage may also change rapidly...

Страница 42: ...with a default setting of 0 seconds to a maximum of 600 sec onds 10 minutes The delay is only available in the Standby or Inverter modes Once the Alpha FXM returns to the Line mode the delay resets to...

Страница 43: ...of the following trigger conditions On Battery Timer 3 Low Battery 48 Vdc Only available with contact C6 Timer 1 Generator Alarm Temperature Fault Low Battery Shutdown Disabled Low Battery and Line Ti...

Страница 44: ...g backup power to the traffic light Since the batteries supplying the backup power have limited capacity a timer controlled dry contact is usually configured to switch the traffic light into the flash...

Страница 45: ...second time period 3 PM to 6 PM 2 Select ON under each time period Click the Update Configuration button under the time periods to store the settings Figure 28 Time Of Day Configuration Figure 29 Time...

Страница 46: ...der the UPS Maintenance Relay Load Shed screen As an example to assign C3 as the Temperature trigger a Select Temperature from the drop down menu b Click Update Configuration and the current status up...

Страница 47: ...et the Alpha FXM password which is limited to 4 alphanumeric characters The factory set password is 1111 Figure 33 UPS Maintenance Password screen Figure 32 UPS Maintenance Time Date screen UPS Mainte...

Страница 48: ...r Level Toggle and Level Alternative For more information on how triggers work see Appendix B Types of Triggers on page 88 UPS Maintenance User Input Three programmable User Inputs exist Their functio...

Страница 49: ...Status Figure 38 User Input Current Status Perform a quick test by shorting the User Input 1 to SC ground with a short length of PVC insulated electronic wire The Alpha FXM should issue a User Input...

Страница 50: ...selected event Clicking the Clear History button clears the log This action cannot be undone Figure 39 Event Manager Alarms Faults screen 6 3 5 Event Manager Alarms Faults This read only screen shows...

Страница 51: ...ing options Select a printer or document writer that will save the event log in a file to view later Right click anywhere on the page to Select All copy and paste into a text editor e g notepad and th...

Страница 52: ...on To upgrade the Communication module browse to the ezip file and click OK to start the upload This may take a few minutes to complete Figure 42 Upgrade Communication Module To upgrade the FXM firmwa...

Страница 53: ...Information This screen is used to enter site location information into the UPS memory 6 3 8 Communications Configure TCP IP See section 6 3 1 Configure SNMP The Configure SNMP screen is used to confi...

Страница 54: ...logged events To create up to 4 different destinations click Add Destination and then fill in the required fields Enter a To address Check off at least one of the Notify boxes CC and Subject fields ar...

Страница 55: ...l Notification and Test Email Destinations 3 If necessary modify the mail server settings and press the Update Configuration button to save the settings 4 In the Test Email Destinations box use the de...

Страница 56: ...ion of the Keep Alive feature provides a method to restore communications when a communication failure is detected A reset temporarily removes power and resets the local communications equipment power...

Страница 57: ...he final power cycle the UPS will issue another ping after the Delay between retry has elapsed This ensures the destination IP is not alive The UPS will then set the Keep Alive alarm Minimum 1 Maximum...

Страница 58: ...d in the Fault or Alarm fields the Alpha FXM has a malfunction Hover your mouse cursor over the light to learn the type of malfunction or double click on it to go straight to the Alarms Faults screen...

Страница 59: ...Monitor Installation Procedure 1 Install the Alpha UPS Monitor onto your computer Restart the computer If you install the Alpha UPS Monitor on a version of Windows without the NET framework installed...

Страница 60: ...UPS Monitor UPS Event History screen In the Event Log Monitor window the events are displayed by date and time To see the latest events click Get Events and wait for the latest events to download from...

Страница 61: ...down menu under Event Config to enable disable event types For example if Save Alarm Events is disabled new alarms no longer appear in the event log The alarms that occurred prior to disabling alarms...

Страница 62: ...g 6 5 1 Set up 1 Connect a 9 pin fully shielded straight through DE 9 to DE 9 connector cable between the computer port and the Alpha FXM port 2 Use Device Manager to locate which COM port is connecte...

Страница 63: ...nu type in the submenu number and press Enter The Alpha FXM is controlled by submenu 3 c To update the main menu screen press Enter d If you make a mistake and press Enter the Alpha FXM echoes the com...

Страница 64: ...rter Off Delay 311 Inverter On Off 32 Change Password 34 Line Qualify Time 1 Set to 3 seconds default 2 Set to 10 seconds 3 Set to 20 seconds 4 Set to 30 seconds 5 Set to 40 seconds 6 Set to 50 second...

Страница 65: ...s absent Freq low Line frequency is too low Freq high Line frequency is too high 6 5 4 Output Status Output status reports how the Alpha FXM is producing power For an updated value press Enter Table F...

Страница 66: ...ms see Figure 54 AC_Brkr_Open The AC breaker is opened Batt_Brkr_Open The battery breaker is opened Batt_Low The battery voltage is low DC_Overload When a battery string is charging the status of the...

Страница 67: ...M password The factory set password is 1111 which can only be changed when the Alpha FXM is in Line mode The password is limited to 4 alpha numeric characters in length 34 Line Qualify Time Lets you s...

Страница 68: ...entered in units of 0 5 second e g 120 units of 0 5 seconds 60 seconds However it is more intui tive to enter time in the hh mm ss format such as 00 01 00 for 1 minute or 60 seconds Both methods are s...

Страница 69: ...trigger function 2 At the HyperTerminal screen prompt type Temp and press Enter to display the current temperature setting For example the Alpha FXM might return temp 20 3 To change the value to 35 C...

Страница 70: ...the 12 or 24 hours format depending on user settings 2 Changing the mm dd yy format with DATE FRMT on the LCD Control menu does not change the USB mm dd yy for mat 3 If the Alpha FXM has been in stor...

Страница 71: ...he web interface To display the current Peukert Number type QY6 at the command line and press Enter To change the Peukert Number to 1 1345 fro example type ST6 1 1345 at the command line and press Ent...

Страница 72: ...this time 4 To see a specific event type eventX where X is from 1 to 200 and press Enter To see a range of events for example events 20 to 30 type eventX X where X are events from 1 to 200 and press...

Страница 73: ...The purpose of this command is to reset the Alpha FXM to the factory default state See Table D on page 36 for a list of parameters that will be restored to their default values CAUTION This command re...

Страница 74: ...stalled It is available for download at www alpha ca downloads 1 Switch off the Alpha FXM 2 Connect the RS 232 cable 3 While pressing and holding the SELECT button switch on the battery circuit breake...

Страница 75: ...the software file location only sx or fbin files are supported 7 Click on Apply the update to the FXM unit 8 Watch the progress bar and the Programming Messages window If there is a connection or any...

Страница 76: ...uce the life of the battery by 25 Ensure that the Alpha FXM and batteries are situated in a well ventilated area with adequate temperature control A cool environment is preferable Number of discharge...

Страница 77: ...ing temperature compensation values Table O Battery Temperature Compensation Values Battery Temperature Reference Value New 180GXL Suspect Value 35 C or higher 1183 592 30 C 1140 570 25 C 1100 550 20...

Страница 78: ...g one of the following a From the Alpha FXM control panel navigate to the UPS Control Menu BYPASS Press the SELECT button once OFF is flashing Press the SCROLL button once ON is flashing Press the SEL...

Страница 79: ...n Insert Terminal batteries Re torque the battery terminal bolts on Flag Terminal batteries to the manufacturers specifications on if required 6 Label the batteries 1 2 3 and 4 The battery negative ca...

Страница 80: ...is low the battery may need to be replaced FAN Alarm The fan has failed Contact Alpha technical support The fan is not a replaceable part Temp Probe Unplug The temperature probe is unplugged Plug it b...

Страница 81: ...ield DANGER Do NOT touch the AC input terminals Contact Alpha Technical Support Battery Over Voltage Battery voltage is abnormally high Check the voltage at the battery voltage test points Ensure that...

Страница 82: ...46 W m Based on installation in an equipment rack with 26 overall width and 12 depth with 30 maintenance aisle and 24 wiring aisle Sound power level LWAd 59 dBA with fan at maximum speed Mounting Shel...

Страница 83: ...5 typical 5 typical Line Qualification Time 3 seconds factory default user adjustable in increments of 1 sec until 1 minute and then in increments of 1 minute to 15 minutes max Battery String Voltage...

Страница 84: ...uirements for ISTA program 7 Efficiency is measured at an ambient temperature of 25 C full resistive condition and nominal Line and Battery voltage 8 With external battery temperature probe assembly F...

Страница 85: ...y remedies other than the above It does not provide coverage for any loss of profits loss of use costs for removal or installation of defective equipment damages or consequential damages based upon eq...

Страница 86: ...ergency Shutdown Procedure The Alpha FXM UPS contains more than one live circuit In an emergency line power may be disconnected at the UPS input but AC power can still be present at the output 1 Switc...

Страница 87: ...atteries etc A 2 Determining the Peukert s Number and Peukert s Capacity 1 Obtain the data sheet of the selected battery 2 Calculate the nominal load current for the application Example If the load is...

Страница 88: ...selected battery See table below 2 Find the current discharge ratings table in the data sheet From the table pick two current discharge values I1 and I2 that are closest to the calculated load current...

Страница 89: ...nload the spreadsheet Peukert s Parameters Calculator xls from www alpha ca website Enter the Battery voltage and nominal load From the data sheet of the batteries enter the 2 closest currents and dis...

Страница 90: ...s from High to Low Action 2 will be triggered In other words a level change in the user input will trigger an action toggle between Action 1 and 2 Figure 60 Level Trigger Low to High edge trigger User...

Страница 91: ...h Similarly when Level is set to Low the Alpha FXM will trigger an action only with a High to Low user input Figure 61 Level Alternative User input Action 1 Action 2 Action 1 Action 1 User input Actio...

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Страница 96: ...79889 0 Fax 49 9122 79889 21 Alpha Technologies S A 131 Boulevard de l Europe 1301 Wavre Belgium Tel 32 10 438 510 Fax 32 10 438 213 Alpha Technologies Europe Ltd Twyford House Thorley Bishop s Stort...

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