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Troubleshooting
Try these troubleshooting tips before making a service call. They may save you time and money.
Washer Symptom
Possible Cause/Solution
Won’t Fill
•
Make sure washer is connected to electrical power.
•
Make sure hot and cold water faucets are turned on.
•
Make sure that the fill hoses are not kinked or twisted.
•
Press START keypad.
•
Make sure that the controls are properly set.
•
Make sure that the loading door is closed tightly.
•
Check the laundry room fuse or circuit breaker.
•
Clean the screens in the water mixing valve and the filter screens located at the faucet end
of the fill hoses.
Won’t Start
•
Make sure loading door is closed tightly.
•
Press START keypad.
•
Make sure washer is connected to electrical power.
•
Check the laundry room fuse or circuit breaker.
•
Insert coin(s) or card.
•
Make sure door latch is properly adjusted relative to door lock.
Won’t Spin/Tumble
•
Make sure loading door is closed tightly.
•
Press START keypad.
•
Make sure washer is connected to electrical power.
•
Make sure controls are properly set.
•
Check the laundry room fuse or circuit breaker.
•
Broken drive belt. Call the service person.
•
Foreign object trap in pump may be clogged. Clean the trap. Refer to
Maintenance
section.
Stops/Pauses During
Cycle
•
Pauses are part of the washer’s normal operation.
•
Wash load may be unbalanced. Washer will stop and then restart spin automatically.
•
Check the laundry room fuse or circuit breaker.
Won’t Drain
•
Make sure drain hose is not kinked or twisted.
•
Make sure drain hose is not clogged.
•
Make sure drain receptacle is not clogged.
•
Refer to the
Installation
section to make sure that the drain hose has been properly
installed.
•
Foreign object trap in pump may be clogged. Clean the trap. Refer to
Maintenance
section.
Water Leaks
•
Check that fill hoses are properly installed on the faucets and the washer’s water mixing
valve.
•
Check the condition of the fill hoses. Replace fill hoses every five years.
•
Check the condition of the rubber door gasket for tears or holes.
•
Make sure drain receptacle is not clogged.
•
Check building plumbing.
•
Laundry load may be oversudsing or overloaded. Make sure you are using low-sudsing,
high efficiency (HE) detergent and proper load sizes.
•
Make sure outside perimeter of the door glass where seal contacts glass is clean.
Too Many Soap Suds
•
Laundry load may be oversudsing. Make sure you are using low sudsing, high efficiency
(HE) detergent.
•
Make sure you are using the amount of detergent recommended on the detergent’s label.
If using non-HE detergent, use only 1/2 of the detergent manufacturer's recommended
amount.
•
Laundry load may be overloaded. Make sure you are using proper load sizes.
