21
Contact service
Er04
Shut down due to
overheated water
Inadequate waste of heat
produced by the boiler
Allow the machine to shut
down and then press and
hold ON key for 3 seconds
Confirm the correct configuration of the
heating system
Faulty pump
Contact service
Faulty probe
Er05
Shut down due to high
flue gas temperature
The flue gas temperature
exceeds set limit
Allow the machine to shut
down and then press and
hold ON key for 3 seconds
Insufficient heat transfer in the boiler:
contact service
Flue gas pipe is blocked
Check soiling of the flue gas pipe and its
components
Faulty flue gas pipe probe
Contact service
Er07
Encoder error
NO Encoder signal
Allow the machine to shut
down and then press and
hold ON key for 3 seconds
Contact service
DISPLAY
MESSAGE
DESCRIPTION
POSSIBLE CAUSES
RESETTING ERRORS
POSSIBLE SOLUTIONS
Er08
Encoder error
Smoke discharge fan
blocked
Allow the machine to shut
down and then press and
hold ON key for 3 seconds
Contact service
Smoke discharge fan is
workingfaster or slower
than set
Er09
Low water pressure
Low system pressure
Allow the machine to shut
down and then press and
hold ON key for 3 seconds
Check the water pressure level in the
system
Faulty probe
Contact service
Er10
High water pressure
High system pressure
Allow the machine to shut
down and then press and
hold ON key for 3 seconds
Check the water pressure level in the
system
Faulty probe
Contact service
Er11
Clock error
Problemswith the internal
clock
Press and hold ON key for 3
seconds
Check operation of time setting
Check operation of Chrono mode
Insufficientcharge of the
internal battery
Contact service
Er12
Extinguishing in case of
power outage
Faulty ignition
Allow the machine to shut
down and then press and
hold ON key for 3 seconds
Check soiling of the grate
Check the condition and quality of used
pellet
During ignition flue gases
do not reach adequate
temperature
Check soiling and draft of flue gas pipes
and chimney
Faulty flue gas pipe probe
Contact service
Er15
Extinguishing in case of
power outage longer than
50 minutes
Power outage during
operation
Press and hold ON key for 3
seconds
Check power supply
Contact service
Er17
Failure to adjust the air
flow
The primary air flow meter
is not adjusting the boiler
operation
The machine continues to
operate without primary air
flow adjustment.
To reactivate the sensor shut
down the machine. Allow it
to shut down and press ON
key for 3 seconds
Check the primary air openings for soiling
Check soiling and draft of flue gas pipes
and chimney
Contact service
DISPLAY
MESSAGE
DESCRIPTION
POSSIBLE CAUSES
RESETTING ERRORS
POSSIBLE SOLUTIONS
Er39
The primary air flow
meter sensor is damaged
Faulty sensor
The machine continues to
operate without primary air
adjustment
Contact service
