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Telstra Smart Systems

OXO816A Operator’s User Guide

Ed.02

Page 17 of 50

© Copyright 2007 VExpress

Announcing a call on hold (broadcast)

Once an external call is on hold it can be announced via the speakers of the other
digital handsets (similar to paging through a PA system)

To make the announcement:

Dial then

from the Numerical Keypad

(The speakers in the idle handsets will activate)

Make

your announcement (eg “Sally please pick-up Line 1”)

THEN

Replace the handpiece to end the announcement

Retrieving a call on hold

To retrieve a call on hold

Press the key with the musical note beside it

The call will also ring back on the set which placed it on hold after 30 seconds

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Содержание 4039

Страница 1: ...Telstra Smart Systems OXO816A Operator s User Guide ...

Страница 2: ...Telstra Smart Systems OXO816A Operator s User Guide Ed 02 Page 2 of 50 Copyright 2007 VExpress Page left intentionally blank ...

Страница 3: ...ystem The operator handset you have been supplied with is the Alcatel Lucent 4039 digital handset complete with 40 key add on module for supervision and one key call facilities Operator handset for the OXO816A The handset is powered from the telephone equipment and only works with an Alcatel Lucent system The following guide will describe the functions and use of your handset ...

Страница 4: ...Telstra Smart Systems OXO816A Operator s User Guide Ed 02 Page 4 of 50 Copyright 2007 VExpress Page left intentionally blank ...

Страница 5: ...n hold broadcast 17 Retrieving a call on hold 17 Redialling Numbers 18 Redial last number called 18 To display the last 10 numbers dialled 18 Multiple calls 19 Second incoming call 19 Switching between calls 20 Making a second call 20 3 Party Conference 21 Pick up calls from ringing sets 22 Add On Module Icons 22 Voicemail 23 Activating your mailbox 23 Configure a greeting message 24 Accessing you...

Страница 6: ...emoving Night Switch 33 Configuring the General Mailbox Optional 34 Accessing the General Mailbox 36 Operator Session 40 Configuring System Speed Dial numbers 41 Subscriber programming 44 User name programming 44 Resetting a User s Password 47 SYSTEM FEATURE CODES 49 Page left intentionally blank ...

Страница 7: ...f on microphone When pressed in idle mode internal calls will be answered automatically Volume Control keys used to adjust volume of handpiece speaker and ringer Message key press key to access voice and text mails flashes to indicate new message Redial key Short press to redial last number Long press displays list of last 10 dialled numbers Information key used to gain information about the soft ...

Страница 8: ...Telstra Smart Systems OXO816A Operator s User Guide Ed 02 Page 8 of 50 Copyright 2007 VExpress ...

Страница 9: ...gramming settings mode returns to previous menu In conversation mode toggles between home screen and conversation screen Function keys F1 key Used to activate deactivate Night Mode LED lit when night mode is active F2 key Used to access After Hours mailbox when system is running in All Sets Ring mode LED lit when new messages are present Additional keys Numerical Keypad Used for dialling numbers a...

Страница 10: ...Telstra Smart Systems OXO816A Operator s User Guide Ed 02 Page 10 of 50 Copyright 2007 VExpress ...

Страница 11: ...ur telephone Making a call External Calls Lift the handpiece OR Press the hands free button THEN Press the required Line key on the add on module OR Dial a system speed dial code 8000 8399 if configured OR Dial 0 from the Numerical Keypad THEN Dial the destination number eg 96995123 using the Numerical Keypad ...

Страница 12: ...perator s User Guide Ed 02 Page 12 of 50 Copyright 2007 VExpress Internal calls Lift the handpiece OR Press the hands free key THEN Press the required User key on the add on module OR Dial the number from the Numerical Keypad eg 102 ...

Страница 13: ...Programming your system it is possible to make calls using the Dial by name feature Type the name of the required destination using the Alpha Keyboard Once the name required appears press the OK button OR If there are multiple names starting with the same letters use the scroll Left Right navigator to find the required name THEN Press the OK button Lift handpiece to talk to your correspondent ...

Страница 14: ...yright 2007 VExpress Receiving Calls When a call is presented to the telephone Lift the handpiece OR Press the Hands free key The display will show that you are in conversation Releasing a call Replace the handpiece OR Press the release key Indicates ringing Indicates speaking ...

Страница 15: ...xpress Transferring Calls To transfer a call to a user Press the User key on the add on module OR Dial the user number from the Numerical Keypad eg 102 Replace the handpiece to transfer the call OR Once the user has answered announce the call THEN Replace the handpiece to transfer the call ...

Страница 16: ... VExpress Placing a call on hold While in conversation Press the hold button at the bottom of the add on module OR Press the hold soft key on the right hand side of the display The call will be placed on hold against either the trunk or the user key on the add on module Indicates on hold ...

Страница 17: ... similar to paging through a PA system To make the announcement Dial then from the Numerical Keypad The speakers in the idle handsets will activate Make your announcement eg Sally please pick up Line 1 THEN Replace the handpiece to end the announcement Retrieving a call on hold To retrieve a call on hold Press the key with the musical note beside it The call will also ring back on the set which pl...

Страница 18: ...e last external number called from your handset Momentarily press the Redial key OR Lift the handpiece and momentarily press the Redial key To display the last 10 numbers dialled To choose from a list of the last 10 external numbers called Press and hold down the Redial key Use the Up Down navigator keys to scroll through the list THEN Lift the handpiece and press the OK button Short press Short p...

Страница 19: ... call Once you have a call in conversation a second call can be presented on your display To answer the second call Use the Right Left navigator keys to change screens to the required call THEN Press the Answer soft key The original call will be placed on hold and you will be connected to the second call Indicates second call ringing and name or number of calling party Original call on hold ...

Страница 20: ...l This same procedure can be used to handle several calls simultaneously simply scroll between the calls and press the answer soft key to choose the call you want Making a second call You can make multiple calls from your handset Once the first call is connected Simply make your second call as normal The first call will be placed on hold automatically You can make several simultaneous calls from y...

Страница 21: ...vate the conference Proceed as per the Second incoming call or Making a second call section of the book Once you answer the second call Or make a second call Press the Conference soft key OR Dial 3 from the Numerical Keypad You can cancel a conference at any time Press the conference soft key You can now handle the calls separately Conferences can be made with incoming or outgoing calls You can ha...

Страница 22: ...display different icons against buttons for various purposes The icons can be shown against User buttons or Line buttons as described below Flashing box shows that the user has an incoming call appearing on the user s set This icon is used with User buttons only Steady box shows that the user is busy or The line is in use Handset icon shows that you are calling the user or You are using the Line H...

Страница 23: ... to listen to guides and record the name You will be prompted to setup your personal code this code is used to access your voicemails so keep it safe Enter a four digit code using the Numerical Keypad Press the OK key to confirm You will then be asked to record your name This is used by the system to identify your mailbox to callers unless you have a greeting configured Press the OK key to confirm...

Страница 24: ...greeting announcement to be played to callers leaving a message in your mailbox Press the Left Navigator key to move to the Menu screen Press the Settings soft key The Settings menu will display Press the Mailbox soft key The Mailbox screen will display the Greeting being used Press the Pers Message soft key Lift the handpiece for recording ...

Страница 25: ... to begin recording During the recording you can Stop the recording Pause the recording or re Record from the beginning by pressing the available soft keys as shown When you Press the Stop soft key you will be given the chance to listen to or re record your message Press the OK button to Confirm the recording Press the Release key OR Replace the handpiece to finish Your greeting message is now act...

Страница 26: ...cate new messages To access your messages Press the Message key You will now see the Messaging screen displayed The screen shows the number of voicemails in your mailbox the General Mailbox described later and the number of text messages you have received To access the voicemails press the Voice soft key You will be asked for your personal code Your password is hidden as you enter it ...

Страница 27: ... of 50 Copyright 2007 VExpress If your password is correct you will then see the voicemail message screen To see the list of messages Press the Consult soft key To choose the message you require Use the Up Down navigator keys THEN Press the OK key to see the details ...

Страница 28: ...e message Use the speaker OR Lift the handpiece Press the Play soft key To delete the message Press the Clear soft key To call the person who left the message Press the Call soft key To choose the next message Use the Left Right navigator keys When you are finished Replace the handpiece OR Press the Release key ...

Страница 29: ...ure After Hours Mailbox Setup To setup the After Hours Mailbox Press the F2 key You will be prompted to setup a personal code this code is used to access the after hours voice mailbox so make sure all users know it Enter a four digit code using the Numerical Keypad Press the OK key to confirm You will then be asked to record the name used for the after hours mailbox Lift handpiece to record the na...

Страница 30: ...After Hours Mailbox four digit password that you created on the previous page You will be given a list of options Dial 9 to choose the personal options You will then be given another list of choices Dial 1 to modify the mailbox You will be given a list of options you can choose Dial 1 to configure the personal greeting Follow the voice guides and press when you have completed the recording You wil...

Страница 31: ... left in the After Hours mailbox then the F2 key LED will flash To access the mailbox Press the F2 key You will then need to dial the After Hours Mailbox password The password is hidden as you enter it If the password is correct you will then see the voicemail message screen To see the list of messages use the same method as accessing your own mailbox ...

Страница 32: ...g the system To night switch the system to allow callers to leave messages Press the F1 key You will be prompted for the Operator password The Operator password is help1954 Type the help using the Alpha Keyboard The use the Numerical Keypad to enter the 1954 The system is now in restricted mode Night Switched Note padlock showing restricted mode ...

Страница 33: ...ght Switched Restricted Mode the F1 key LED will flash To return to Day mode Normal Mode Press the F1 key You will be prompted for the Operator password The Operator password is help1954 Type the help using the Alpha Keyboard The use the Numerical Keypad to enter the 1954 The system is now in Normal mode Day Switched Note padlock removed ...

Страница 34: ...r set only you will be using the General Mailbox for after hours messages In order to record a greeting message for this mailbox follow this procedure Press the Left Navigator key to move to the Menu screen Press the Operator soft key Enter the operator password help1954 as described in the Night switching Section in this guide Press the Expert soft key Use the Down navigator to scroll down the so...

Страница 35: ...current state of the greeting To record a new greeting Press the Record soft key The display will show the time available for the recording Max 30 seconds Press the Record soft key to begin recording When finished press the Stop soft key You can listen to the greeting or re record it If recording is acceptable confirm by pressing the OK button The General mailbox is ready to accept calls ...

Страница 36: ...s your messages Press the Message key You will now see the Messaging screen displayed The screen shows the number of voicemails in your mailbox the General Mailbox described later and the number of text messages you have received To access the voicemails press the Gen Mailbox soft key You will be prompted for the Operator password Enter the operator password help1954 as described in the Night swit...

Страница 37: ... Copyright 2007 VExpress To see the list of messages Press the Consult soft key To choose the message you require Use the Up Down navigator keys THEN Press the OK key to see the details To listen to the message Use the speaker OR Lift the handpiece Press the Play soft key ...

Страница 38: ...s mailbox Press the Send Copy soft key You will be prompted to enter the mailbox number of the required user mailbox number user extension Dial the number of the user you wish to send the message to using the Numerical Keypad You can add more users to receive this message or clear the users you have selected Once you have the required users selected Press the OK button to send the message ...

Страница 39: ... not wish to record a comment Press the Send message soft key You will be returned to the message screen As you have only sent a copy you must Clear the message to erase it from the General Mailbox To delete the message Press the Clear soft key Process any other messages using the same method When all messages have been dealt with Press the Release key OR Replace the handpiece to return the set to...

Страница 40: ...nto the system you need to access the Operator session interface To access the Operator session Press the Left Navigator key to move to the Menu screen Press the Operator soft key Enter the operator password help1954 as described in the Night switching Section in this guide You are now in Operator System Programming mode To exit Press the Release key ...

Страница 41: ... line and the directory number of the required party The system speed dial numbers can be given a name which can be used in the Dial by Name feature See the Using your handset section of this guide To configure the Speed dial numbers Enter an Operator Session as described in this guide Press the Speed dial soft key The screen will display the first speed dial prefix and whether it has a previous c...

Страница 42: ...l entry used for dial by name NOTE the Name field is for the Surname of the destination This is the field used when dialling by name To type the Name use the Alpha Keyboard When finished Press the Down navigator key to step into the 1st Name field Type in the First Name using the Alpha Keyboard Press the OK key to continue Backspace Shift ...

Страница 43: ...l change to allow the number to be configured Enter the required number without the external access code i e no leading 0 using the Numerical Keypad for example 96991234 or 0369715500 Press the OK button to save the information Continue making or changing entries as required When finished Press the Release key ...

Страница 44: ... first is programming user names against their sets The other is how to reset the user password if they have forgotten it used for personal voicemail access User name programming Enter an Operator Session as described in this guide Press the Subscriber soft key Dial the user number destination using the Numerical keypad Once you enter a valid number the display will show the existing information ...

Страница 45: ...the User used for dial by name NOTE the Name field is for the Surname of the destination This is the field used when dialling by name To type the Name use the Alpha Keyboard example Fields When finished Press the Down navigator key to step into the 1st Name field Type in the First Name using the Alpha Keyboard example Sally Press the OK key to continue Backspace Shift ...

Страница 46: ...e display will now show the name as well as the set number and language for the display To select another user set Press the Back Exit button Dial the next user number destination using the Numerical keypad Repeat the procedure for configuring the name as required When finished Press the Release key ...

Страница 47: ...ecome necessary to reset the password that the user created Forgotten user leaves company etc To do this Enter an Operator Session as described in this guide Press the Subscriber soft key Dial the user number destination using the Numerical keypad Once you enter a valid number the display will show the existing information To reset the user password Press the Pwd reset soft key ...

Страница 48: ...e 48 of 50 Copyright 2007 VExpress The display will show that the reset has been accepted To finish Press the Release key The user s Message key will now be flashing The user needs to re create a password by pressing the message key and following the voice guides ...

Страница 49: ...Code Immediate Forward 01 Dest Forward on Busy 02 Dest Cancel Forwarding Cancel DND 00 Do Not Disturb DND 05 Call Pick up Ringing Set 6 Operator Call 9 External Call 0 Broadcast Speaker announcement Programming Mode Phone settings Mailbox 88 Dial DTMF tones example Telephone banking 3 Party Conference activation 3 Call back on busy User 5 ...

Страница 50: ...Telstra Smart Systems OXO816A Operator s User Guide Ed 02 Page 50 of 50 Copyright 2007 VExpress ...

Страница 51: ... Line8 Hold NE004 AOM 1 NE005 AOM 1 Line1 Line2 Line3 Line4 Line5 Line6 Line7 Line8 Hold NE005 AOM 1 NE006 AOM 1 Line1 Line2 Line3 Line4 Line5 Line6 Line7 Line8 Hold NE006 AOM 1 NE007 AOM 1 Line1 Line2 Line3 Line4 Line5 Line6 Line7 Line8 Hold NE007 AOM 1 ...

Страница 52: ...PAGE left Intentionally blank ...

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