Alarko OPTIMA, Инструкция по установке и эксплуатации

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10. Warranty, Maintenance and Service
Providing that the warnings, mounting and usage principals stated in this manual
are applied, Alarko Optima Pumps are warranted to be free from defects in
materials and manufacturing workmanship under normal use and service for a
period of 2 (two) years. The malfunctions due to the imbalances in the electrical
supply are outside of the scope of warranty.
Warranty document will be filled by Alarko Carrier Authorized Seller where the
user purchased the product and one sheet of the document will be given to the
user.
In warranty period, the warranty document must be saved and must be shown
to the Alarko Carrier Authorized Service if necessary.
The lifespan specified by the Ministry of Science, Industry and Technology for
those products is 10 (ten) years. According to the related rules, manufacturing
and seller companies commit to serve and supply spare parts for the product in
this warranty period.
Optima pumps do not need any special maintenance since the shaft and
bearings rotate in water.
Please visit www.alarko-carrier.com.tr or call +90 212 444 0 128 if you encounter
a problem or want to know the nearest customer service location.
11. FAULTS, CAUSES AND REMEDIES
If any impeditive state occurs for the pumping operation, the pump
automatically stops, gives a warning or error code and no. 3 red LED becomes
ON (See Figure 7.1). It is possible to troubleshoot the problem with the fault
codes. See Table 11.1.
CAUTION! In case of the service error the pump cannot be started, it
needs a customer service intervention.
CAUTION!
Do not interfere in the buttons or display if any error occurs.
1. The pump stands by for 5 minutes after a warning/fault occurs.
2. If the cause of the warning/fault disappears after 5 minutes, the pump
resumes operating. If the cause proceeds, the warning/fault is given once
more.
3. Warning/fault code is stored in the service menu.
4. In case of the “Volt.Hi.” and “Volt.Low”, the pump gives a warning. After 5
warning within 24 hours, those warnings are logged as an error.
5. 5 errors within 24 hours are logged as service error.
Bulletin # 13-0919
Error or Warning Code&No Cause Remedy
Error: 01
The software and hardware are not
compatible
Request customer service.
Error: 02 Hardware error Request customer service.
Error: 03 The motor is not connected Request customer service.
Error: 04 Motor temperature sensor error Request customer service.
Error: 05 Software error Request customer service.
Error: 06 Hardware error Request customer service.
Error: Temp Motor
High temperature at the stator
windings due to the motor overload
and/or high winding temperature
- Check the water temperature if it is
between the limits.
- Wait until the error state ends.
Error: Temp Contr
High temperature at the stator
windings due to the motor overload
and/or high winding temperature
- Check the ambient temperature and
enhance the ambient ventilation.
- Check the water temperature if it is
between the limits.
- Wait until the error state ends.
Error: Voltage 5 voltage warnings within 24 hours
- Check the input voltage if it is
between the limits.
- Wait until the error state ends.
Error: Curr. high The pump draws too much current Wait until the error state ends.
Error: Service 5 any kind of errors within 24 hours Request customer service
Error: FOC Error
The stator and shaft do not rotate at
synchronous speed
- Check the directions of the arrow on
the housing and the flow of the water
- Wait until the error state ends.
Error: Blocked
Locked shaft due to the contamination
around the rotor
Wait until the error state ends.
Warning: Volt.Hi. High voltage from the power supply
Measure the mains voltages to check
whether it is between the limits
Warning: Volt.Low Low voltage from the power supply
Measure the mains voltages to check
whether it is between the limits
Warning: Rev. Flow
Motor is forced with a reverse rotation
flow
See 5.5 Parallel/Back-up Operation
Table 10.1: Error and Warning Codes