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You can view the Operator and Meter logs and save this information to a file by
copying the information to the clipboard then pasting it into a document or you
can Save all the logs.
Save As
: saves all the logs for viewing by support personnel. When selected, a
save window will be displayed:
Description
: enter a brief description of problem/reason for saving the
logs.
Folder
: the location to save the logs.
Browse
: displays the operating system’s Browse for Folder window so
you can find the folder that you want to use.
Include debug images
: includes any generated debug images with the
logs. This should only be turned on when recommended by support
personnel.
OK
: saves the file into an eklog file.
The scanner error log can be saved to a file by clicking the
Save
icon, or copy
the information to the clipboard which can then be pasted into a document.
Debug tab
The Debug tab allows you to turn on options that allow support personnel to
diagnose any issues you may encounter when using your scanner. It is
suggested that you only make changes on this tab when instructed by Technical
Support.
Logging
— saves the communications between the scanner and a scanning
application. The options are:
Off
or
On
.
Images
Received From Scanner:
saves the images received at the PC from the
scanner.
Sent To Application
: saves the images received at the scanning
application from the scanner.
