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Troubleshooting

SpectraGuard Sensor Installation Guide

Chapter 6

Troubleshooting

Symptoms

Diagnosis

Solution

LED1: Yellow
LED2: Fast

Blinking Green

Not getting a DHCP

address.

The DHCP Server is down. Either bring up the DHCP

Server or set a static IP address via the Web (http) or

Command Line Interface.

LED1: Yellow
LED2: Slow

Blinking Green

Unable to connect to

the SpectraGuard

Enterprise Server.



Ensure that multicasting is enabled on your

router. If you don't want to do that, connect on

unicast by setting

auto_discovery

="n" and specify

the IP address of the SpectraGuard Enterprise

Server.



The other reason could be that SpectraGuard

Enterprise Server with the specified Server ID is

down or the Server ID is different from what is

configured.



Make sure you use only factory crimped

Ethernet cables with SpectraGuard Sensor or the

cable supplied in the package.



SpectraGuard Enterprise Server is possibly on a

different subnet that the default gateway doesn't

recognize. In such a case, you can specify an

alternate route on which the SpectraGuard

Enterprise Server resides via the Web (http) or

Command Line Interface. If this doesn't work,

then the SpectraGuard Enterprise Server with

the specified IP or ID is probably down or the

Server ID is different from what is configured.

LED1: Yellow
LED2: Green

The Ethernet cable is

loose. It is probably

disconnected from the

network.

Reconnect the Ethernet cable to the network.

LED1: Yellow
LED3: Green

An error on the 802.11

interface has occurred.

Contact

[email protected]

for more

details.

LED1: Yellow
LED4: Green

A fatal Software error

has occurred.

Contact

[email protected]

for more

details.

Содержание SpectraGuard Sensor

Страница 1: ...SpectraGuard Sensor InstallationGuide ...

Страница 2: ...Guard Sensor under any legal theory including but not limited to lost profits lost data or business interruption even if AirTight knows of or should have known of the possibility of such damages Regardless of the cause of action or the form of action AirTight s total cumulative liability for actual damages arising out of or related to the use of SpectraGuard Sensor will not exceed the price paid f...

Страница 3: ...ng throughout the world 1 8 Release means any Update or Upgrade if and when these are made available by AirTight In the event of a dispute as to whether a particular Release is an Update or an Upgrade AirTight s published designation will be final 1 9 Software means the software provided by AirTight to Customer in object code format or loaded on AirTight Hardware and any Release thereto if and whe...

Страница 4: ...t not limited to competitive analysis copying or reverse engineering 4 Term and Termination 4 1 Term The term of this EULA will begin on the Effective Date and will continue indefinitely unless terminated pursuant to this Section 4 4 2 Termination for Cause Either party may terminate this EULA for cause by giving the breaching party written notice of termination and specifying in such notice the a...

Страница 5: ...fforts to make available to Customer by Internet download Updates that are intended to correct such Errors that AirTight makes generally available for Errors reported to AirTight during the Software Warranty Period Any Error correction provided to Customer will not extend the original Software Warranty Period 6 3 Hardware For the period of one 1 month after Delivery as defined in Section 1 2 of th...

Страница 6: ...fend at its own expense any action brought against Customer by a third party to the extent that a such action is based upon a claim that the Hardware or Software infringes upon any U S copyrights or U S patents registered or issued as of the Effective Date or b that the negligence of AirTight personnel caused personal injury or property damage AirTight will pay those costs and damages finally awar...

Страница 7: ...third party without AirTight s prior written consent Any attempted assignment or transfer in violation of the foregoing will be void AirTight may assign its rights or delegate its obligations under this EULA 9 6 U S Government End Users The Software and any other software covered under this EULA are commercial items as that term is defined at 48 C F R 2 101 consisting of commercial computer softwa...

Страница 8: ...g the subject hereof and supersedes all prior or contemporaneous EULAs understandings and communication whether written or oral 9 13 Counterparts This EULA may be executed in counterparts each of which will be considered The installation must be executed by technical staff The Access Point comes with five optional antennas Antenna 1 Omnidirectional antenna Max Gain 12 0 dBi 2 4 GHz Antenna 2 Omnid...

Страница 9: ...UCTION 10 5 2 MANUAL CONFIGURATION OF SPECTRAGUARD SENSOR 10 5 3 CONFIGURING SPECTRAGUARD SENSOR THROUGH WEB INTERFACE HTTP 11 5 3 1 Step1 Log into the Web Interface 11 5 3 2 Step 2 Change Password Settings 12 5 3 3 Step 3 Change Network Settings 13 5 3 4 Step 4 Change Discovery Settings 15 5 4 CONFIGURING SPECTRAGUARD SENSOR THOUGH COMMAND LINE INTERFACE CLI 17 5 4 1 Step 1 Invoking the Command L...

Страница 10: ...R USING THE SERIAL CABLE 17 FIGURE 13 OPENING HYPERTERMINAL 18 FIGURE 14 NEW HYPERTERMINAL CONNECTION 19 FIGURE 15 HYPERTERMINAL CONNECTION DETAILS 19 FIGURE 16 HYPERTERMINAL PORT SETTINGS 20 FIGURE 17 CHANGING PASSWORD USING THE PASSWD COMMAND 21 FIGURE 18 CHANGING NETWORK SETTINGS USING THE SETDHCPIP COMMAND 22 FIGURE 19 CHANGING NETWORK SETTINGS USING THE SETSTATICIP COMMAND 24 FIGURE 20 CHANGI...

Страница 11: ...nsor This guide contains the following chapters Package Contents This chapter describes the components of the package that come with this installation guide These components are required to successfully install SpectraGuard Sensor on the network Overview This chapter provides an overview of the SpectraGuard Sensor ports and power connectors Installing SpectraGuard Sensor This chapter details how t...

Страница 12: ...please contact AirTight Networks Inc or return the package to the vendor or dealer where you purchased it The contents of the Sensor package are described below SpectraGuard Sensor SpectraGuard Sensor Installation Guide SpectraGuard Sensor Quick Setup Guide Ethernet Cable Serial Cable optional Power Cord Rubber Holders optional Figure 1 Package Contents Note The MAC address for SpectraGuard Sensor...

Страница 13: ...onnect it to the network or a computer Figure 2 Rear panel of SpectraGuard Sensor showing port and power connections The SpectraGuard Sensor includes the following ports A Serial port for connecting to serial terminal emulation programs such as Hyper Terminal for Windows or minicom for Linux An Ethernet port for connecting the device to the network Table 1 Rear Panel Port Settings Port Description...

Страница 14: ...ectraGuard Enterprise Server RJ 45 10 100 Mbps Ethernet Note The Connection settings mentioned in Table 1 above are the same for Hyper Terminal and minicom 3 2 Status LEDs The front panel of the SpectraGuard Sensor has Status LEDs that indicate the working of the SpectraGuard Sensor LED1 Power LED2 LAN LED3 802 11 a LED4 802 11 b g LED1 Power LED2 LAN LED3 802 11 a LED4 802 11 b g Figure 3 Front p...

Страница 15: ... indicates that the Sensor did not get a valid IP address from the Dynamic Host Configuration Protocol DHCP Server You can use the Command Line Interface to configure the IP address of the SpectraGuard Sensor Slow Blinking Green If LED1 is green it indicates an invalid state that should not occur If LED1 is yellow it indicates that the Sensor got a valid IP address from the DHCP Server but was una...

Страница 16: ...elated error This could be related to the Sensor software that connects to the SpectraGuard Enterprise Server Slow Blinking Green If LED1 is green it indicates that the Sensor is defending the network against a rogue connection on 802 11b g 2 4 GHz frequency band If LED1 is yellow it indicates an invalid state that should not occur Try restarting the Sensor If the problem persists please contact s...

Страница 17: ...necting Power 2 Connecting to the Network Important To prevent abuse and intrusion by unauthorized personnel it is extremely important to install the SpectraGuard Sensor such that it is difficult to unplug the device from the network or from the power outlet 4 1 Connecting Power SpectraGuard Sensor runs on a 5V DC connection Use the power adapter provided to power the SpectraGuard Sensor from a 11...

Страница 18: ...h the SpectraGuard Sensor is connected The SpectraGuard Sensor should be placed on a network segment that can communicate with the SpectraGuard Enterprise Server via multicast If you are placing the SpectraGuard Sensor across a router boundary that separates it from the SpectraGuard Enterprise Server ensure that multicast routing is enabled for the Multicast Group Address 224 0 23 11 on this route...

Страница 19: ...aGuard Enterprise Console to ensure that this SpectraGuard Sensor has been detected You need not read this installation guide further Note If LED1 turns yellow it means that the automatic installation was not successful and the SpectraGuard Sensor must be configured manually Refer to Chapter 5 for details Note If LED1 is green then LED2 LED3 and LED4 must be solid green or blinking green If this d...

Страница 20: ...stallation This means that the Sensor was unable to connect to the SpectraGuard Enterprise Server automatically Manual configuration is required to set up the Sensor to communicate with the SpectraGuard Enterprise Server Manual configuration is typically required in the following cases 1 SpectraGuard Sensor did not get an IP address automatically from the DHCP Server 2 SpectraGuard Sensor is place...

Страница 21: ... the Crossover Cable Important For Web configuration using the crossover cable make sure that your machine is not running a DHCP Server You can figure this out by looking at the SpectraGuard Sensor LEDs If LED1 is yellow and LED2 is Fast Blinking Green it means that Sensor did not get an IP address from the DHCP Server In that case the SpectraGuard Sensor network settings would default to the foll...

Страница 22: ...rrect IP address obtained from the DHCP Server in the Web Interface for Web configuration using the Ethernet cable Type the address 192 168 1 245 in the Web Interface for Web http configuration using the crossover cable 3 Log in using the user name config and the password config and click OK as shown in Figure 7 above 5 3 2 Step 2 Change Password Settings For security reasons you should immediatel...

Страница 23: ...sword Settings Screen appears every time you log into SpectraGuard Sensor Once you change the password this screen does not reappear You will be asked to reboot SpectraGuard Sensor for the new password settings to take effect Figure 9 Reboot Screen Note A Reboot screen as shown in Figure 9 above appears once you have changed the password for the first time or every time you change the password Cli...

Страница 24: ...here are three main sections under the Network Settings tab MAC Settings IP Address Settings Route Settings MAC Settings Ethernet MAC address shows the Media Access Control MAC address of the SpectraGuard Sensor Ethernet Interface This is a unique address assigned to every network interface This field is provided for information purposes only IP Address Settings Change the fields mentioned below t...

Страница 25: ...ss only if you do not have a DHCP Server to assign an IP address automatically Route Settings Normally you do not need to specify the route settings and these fields can be left blank You should specify the route settings only if the default gateway provided by DHCP is not the gateway to the network segment where the SpectraGuard Enterprise Server is installed Add a Network Checking this field all...

Страница 26: ... connection will be attempted to any SpectraGuard Enterprise Server that is available This field needs to be changed only if there are multiple SpectraGuard Enterprise Servers in the network Important The Server ID setting in the SpectraGuard Sensor Console should be left as 0 if you want SpectraGuard Sensor to auto detect the SpectraGuard Enterprise Server In case you set the Server ID manually i...

Страница 27: ...r The Command Line Interface supports a pre defined set of commands used for the SpectraGuard Sensor configuration Figure 12 Connecting to SpectraGuard Sensor using the Serial Cable Note It is recommended that you plug in the Serial Cable first and then start configuring the SpectraGuard Sensor through the Command Line Interface A Serial Cable is not provided in the SpectraGuard Sensor package The...

Страница 28: ...ote If you are using a Linux laptop you can use minicom to connect to the Command Line Interface CLI 2 Defining a New Connection Once HyperTerminal opens Figure 14 will appear by default You have to name the new connection so that your connection is recognized You can also select an icon to identify your new connection ...

Страница 29: ...14 New HyperTerminal Connection Type the desired name for the connection For example SpectraGuard Sensor under the Name field and click OK 3 Adding Connection Details Select the appropriate serial port from the Connect using drop down list and click OK Figure 15 HyperTerminal Connection Details ...

Страница 30: ...rity None Stop bits 1 Flow control None Figure 16 HyperTerminal Port Settings After selecting these settings click OK The Command Line Interface is now ready 5 4 2 Step 2 Log into the Command Line Interface and change password You need to log into the Command Line Interface to start configuring the SpectraGuard Sensor The user name for login is config as shown in the Figure 17 below Recommended Fo...

Страница 31: ...ttings These settings are required so that SpectraGuard Sensor can communicate with the SpectraGuard Enterprise Server Commands to change network settings Type the following commands to change the network settings setdhcpip This command allows you to get a DHCP assigned address for the Sensor setstaticip This command allows you to assign a static IP address for the Sensor Note If you set the DHCP ...

Страница 32: ...allows you to assign a static IP address for the Sensor and prompts you for the following inputs A valid IP address The IP address should be compatible with the network segment on which this SpectraGuard Sensor is to be connected The corresponding subnet mask This represents the mask of the network segment to which the SpectraGuard Sensor will be connected setdhcpip Stopping SpectraGuard Sensor Ge...

Страница 33: ...er is connected E g 255 255 255 0 Gateway This is the IP address of the gateway to the network segment where the SpectraGuard Enterprise Server is connected E g 192 168 3 250 Note You can retain the default values for the above inputs by pressing Enter Type the following commands shown in bold to change the IP and Route Settings for the SpectraGuard Sensor The following screen is an example from a...

Страница 34: ...unable to locate the SpectraGuard Enterprise Server Commands to change Discovery Settings Type the following commands to change the Discovery Settings editconfig This command allows the various SpectraGuard Sensor configuration parameters to be viewed and changed Pressing Enter leaves the previous values unchanged Type the commands shown in bold to change the Discovery Settings editconfig Enter th...

Страница 35: ...pectraGuard Sensor It also displays the route settings if specified To view the IP settings type the command shown in bold below in the CLI The following screen is an example from a live session Figure 21 Viewing network settings using the viewip command Modify the Configuration Settings viewconfig This command shows the current configuration of the Sensor as shown in Figure 22 below The various c...

Страница 36: ...shown in bold to view the current configuration settings The following screen is an example from a live session Figure 22 Viewing the current configuration settings using the viewconfig command resetfactory This command resets the Sensor configuration to the original factory settings Note Please do not press the arrow keys or backspace keys in the Command Line Interface as they do not work here In...

Страница 37: ...ectraGuard Sensor software ver This command displays the version of the software running on the Sensor Figure 25 ver command Getting the host information ping This command invokes the common ping program which checks whether a host is reachable or not It exits after sending and receiving four packets Important Don t use Control C as it causes the shell to exit Figure 26 ping command Restarting the...

Страница 38: ...ure SpectraGuard Sensor after the reboot Exiting the shell exit This command causes the shell to exit and the login screen to appear Figure 28 exit command Viewing the available commands help This command displays the list of available commands Figure 29 help command To summarize the Web http Interface is similar to the Command Line Interface in its capabilities You can choose either interface to ...

Страница 39: ...hat is configured Make sure you use only factory crimped Ethernet cables with SpectraGuard Sensor or the cable supplied in the package SpectraGuard Enterprise Server is possibly on a different subnet that the default gateway doesn t recognize In such a case you can specify an alternate route on which the SpectraGuard Enterprise Server resides via the Web http or Command Line Interface If this does...

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