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Airgain Connect AC-HPUE, Руководство по установке

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Airgain Connect AC-HPUE Скачать руководство пользователя страница 25

[email protected]   |   www.airgain.com   |   + 1-855-AIRGAIN

25

12. Troubleshooting

No connectivity 

•  Is the Ethernet Injector LED lit? If not then there is a power problem.

•  Verify the wiring to the 12v source

•  Power cables connected properly

•  If using an external power supply, verify that the power supply was provided by 

Airgain

•  If using a cigarette lighter power source, check the CLA fuse

•  If none of the above result in the EI powering on, contact Airgain support

•  Is the Ethernet Injector LED flashing red?

•  If you are using power supply other than the one provided by Airgain, check 

that the it is capable of providing 12V and at least 3 amps.  

•  Do not use the 4 pin power cable from a router

•  Check that the SIM card is activated with AT&T.  Contact your AT&T sales con-

sultant.

•  Verify that the USB cables are plugged into the correct ports (needs pictures)

•  Is your FW version older than 2.3.x?  If so contact Airgain support

•  Power cycling the EI may restore the connection

•  If none of the above resolve the issue, contact Airgain support

•  Is the Ethernet Injector LED solid red?

•  Open user interface, check the modem status, look for ICCID.  If unknown, then 

there is a SIM card detection problem.  

•  Only use the SIM card supplied with the AGC.  It is industrial rated and the 

only approved card to be used with AGC

•  Reseat the SIM card, power cycle the AGC setup, check user interface 

again to see if ICCID is populated under modem status.

•  Contact Airgain support  

Содержание Connect AC-HPUE

Страница 1: ...sales airgain com www airgain com 1 855 AIRGAIN 1 AirgainConnect AC HPUE Installation Instructions ...

Страница 2: ...umer Guide provides the following information regarding exposure the RF fields from vehicle mounted antennas Vehicle mounted antennas used for wireless communications normally operate at a power level of three watts or less These wireless antennas are typically mounted on the roof trunk or rear window of a car or truck Studies show that in order to be exposed to RF levels that approach the safety ...

Страница 3: ...rge Protection 5 3 Prior to Installation 6 4 Installing the AC HPUE 7 5 Installing the Ethernet Injector 10 6 Configuring your Router 15 a Cradlepoint 15 b Sierra 16 7 Setting MTU 18 8 Connecting Directly to a Router that Supports USB WAN 19 9 Customer APN 21 10 Setting Bridge Mode 23 11 Static IP Address 24 12 Troubleshooting 25 ...

Страница 4: ... airgain com 1 855 AIRGAIN 4 1 Installation Tools AC HPUE Mounting Electric drill driver 1 inch metal hole saw Torx Screwdriver 2mm hex Ethernet Injector Mounting Multimeter Fasteners Optional Metal file or heavy sandpaper ...

Страница 5: ...components of the AC HPUE are ESD sensitive Please take precautions handing the Ethernet Injector at all times and when handling the AC HPUE while the SIM door is removed It is recommended that work is completed on an anti static workstation and that the technician is grounded using an anti static wrist strap Figure 1 Figure 2 ...

Страница 6: ...ection to a device directly connected to the Ethernet port on the Ethernet Injector Verify the gasket is correct for the vehicle location The AirgainConnect can be paired with multiple mounting gaskets for specific vehicle types Ensure that the supplied gasket supports the deployment vehicle Determine the mounting location on the specific vehicle Ensure that the roof location is at least 18 inches...

Страница 7: ...lation Video on Vimeo Installation Drill a 1 in 2 54 cm diameter hole where the center of the antenna modem housing will be located on the vehicle Verify the hole will not interfere with headliner mounted accessories such as dome lighting Clean the mounting surface with the provided alcohol wipe to remove dust dirt and oil Allow surface to dry ...

Страница 8: ...manently mount the AC HPUE to the vehicle roof DO NOT remove the backing if temporarily mounting to a magnetic or suction mount Position the housing and adhere it to the vehicle using firm hand pressure Place the plastic thermal washer on the threaded lug and then install the nut on the threaded lug Tighten the nut two turns after contact to inside surface Attach the ...

Страница 9: ...or rivets so the foam pad can seal properly The housing should be installed with a minimum distance of 18 inches from existing antennas light bars or obstacles protruding from the roof or trunk lid of the vehicle The antenna must be mounted at least 18 inches away from any other communication antenna to maintain specified performance and limit interference to other in vehicle communication systems...

Страница 10: ...t mount on carpet c Do not use velcro 3 Orient the Ethernet Injector so that the status LED can be viewed post installation 4 Follow either of the 2 recommended grounding methods a Method 1 Grounding via the supplied ground wire Figure 3 1 Use the provided grounding wire or an equivalent with terminated connectors matching assembly requirements 14AWG or thicker gauge and a max length of 2 feet Con...

Страница 11: ...ength of 2 feet Figure 4 3 Locate a grounding point inside the vehicle within reach of the grounding wire 4 Secure the loose end of the grounding wire to the vehicle chassis Figure 5 5 Secure the Ethernet Injector to the grounded surface using stainless steel bolts passed through mounting tabs Use a tooth locking washer to penetrate the chassis coating Figure 6 a Alternately scuff the protective c...

Страница 12: ...he scuffed surface of the Ethernet Injector tab e Place the other lead on the vehicle chassis near the grounding point f If the test does not pass 1 Check the grounding connections at all points 2 Ensure that the mounting fasteners are made from a conductive material 3 Ensure that the connection point to the vehicle chassis is conductive no rust paint etc 4 If grounding method 2 is used then ensur...

Страница 13: ...e from the roof top antenna modem housing to the ethernet injector Figure 9 View Item Description Rear Power In Connects to vehicle power ground ignition sense and router USB sleep sense Rear Ethernet LAN connector Connects to the router WAN port Front Power out Connects power to the modem housing Front Modem Connects LTE data over USB to the modem Front Status indicator Displays operational statu...

Страница 14: ...x cables to the appropriate vehicle router ports 12 The multi color LED on the ethernet injector indicates operational status After at least 1 minute the LED should turn solid green Figure 10 State Indicator Color Description Power off sleeping Off The LED is off when the power is off or the device is sleeping Booting up Blue Solid blue while booting up No SIM card Red Solid red after bootup when ...

Страница 15: ... Configuration Select the Connection Manager tab Click on the Ethernet WAN up down arrow icon Drag and drop the icon to the top to make Ethernet WAN the primary mobile net work connection Click on the internal modem up down arrow icon Drag and drop the internal modem icon to just below the Ethernet WAN to make it the backup mobile network connection Check the WAN port setting and confirm it is set...

Страница 16: ...ain com 1 855 AIRGAIN 16 Sierra Wireless MG90 Configuration To configure the WAN port Ethernet 5 a higher priority than the internal modem do the following steps 1 2 3 To configure the internal modem priority do the following 1 ...

Страница 17: ...m 1 855 AIRGAIN 17 2 3 Check the link status In this example the WAN port and the internal modem are both up The traffic will be routed over the WAN port only which is represented by it being highlighted at the top of the status list ...

Страница 18: ...n Some payloads will fail in the IP network if fragmented Others will suffer delay due to fragmentation in the network Always set the MTU size in the router to 1342 to avoid IP network performance issues An example of where to set it on the Peplink BR1 ENT router is shown below On the Dashboard click on the USB or WAN the one to which the AC HPUE is connected Details button Then under Physical Int...

Страница 19: ...m when used in vehicle installations The Max BR1 ENT software version which supports the AC HPUE modem via USB is 8 1 0s038 build 4965 This build also supports the HD4 model The firmware can be found here For other Pepwave router models please see this post in the Peplink support forum to find or request the appropriate firmware version Follow the steps below to connect the router USB interface Wh...

Страница 20: ... router Turn on the power and ignition sense input to the ethernet injector Allow the antenna modem 60 seconds to boot up Set the router s USB port MTU size to 1342 On the Dashboard click on the USB or WAN the one to which the AC HPUE is connected Details button Enter the MTU size of 1342 in the Custom field ...

Страница 21: ...s airgain com www airgain com 1 855 AIRGAIN 21 9 Custom APN The end users that have an AT T account with a custom APN the APN can be configured by following the steps below Under Network click on Interfaces ...

Страница 22: ...GAIN 22 In the WWAN section click on Edit Enter your APN in the APN input box then click Save Click on Save and Apply You will see the WWAN section display a new IPv4 address This is the static public IP address assigned by AT T for your device ...

Страница 23: ...Mode You may want to set the Ethernet Injector to bridge mode after configuring a custom APN To do so click on System in the left menu then EI Configuration Scroll down to find the NAT or Bridge Modem section Select Bridge mode from the dropdown menu Click Save and Apply ...

Страница 24: ...o on the cable label of the AC HPUE They may also request your phone number associated with this SIM ICCID that can be retrieved from your online FirstNet account The static IP address will be pushed over the air by AT T to the modem and stored in the SIM card Log into your Ethernet Injector Navigate to Network Interfaces WWAN Edit Enter custom or static IP APN in the APN field Set any other authe...

Страница 25: ...at least 3 amps Do not use the 4 pin power cable from a router Check that the SIM card is activated with AT T Contact your AT T sales con sultant Verify that the USB cables are plugged into the correct ports needs pictures Is your FW version older than 2 3 x If so contact Airgain support Power cycling the EI may restore the connection If none of the above resolve the issue contact Airgain support ...

Страница 26: ...blinking green does turn into a solid green within 180 seconds then power cycle the EI If none of the above resolve the issue contact Airgain support Is the LED green but still no data Check Ethernet cable in EI and verify that the other end is plugged into the WAN port not LAN port of the router Check that the router has power Check status page for traffic if the LED is green and there is traffic...

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