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Troubleshooting
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The player turned off automatically after boot
1. Check if the player is in low-power state, if so, connect to power source to charge first.
2. Check if you set a power-off timer or sleep timer in your player, if so, reset to extend the
power off time or turn off the timer.
3. Reset the player.
4. Flash the firmware.
Note: When solution 1 & 2 don’t work, please contact our customer service for details of
solution 3 & 4.
Can’t play the music file
1. Check if the format of the file is supported by the player.
2. Check if the file is damaged. Play the file on another working device to test.
3. Check if the music file is converted.
4. Some player models may not support music file downloaded from iTunes. It need to
convert to the format that the AGPTEK-C10 player supports.
5. Reboot the player.
Sound only comes through one side of the headphones or not at all
1. Check if there are music files in your player. Check if the headphones’ plug is firmly seated
in the headphone jack of the device and if it is plugged in to the end.
2. Check the setting volume, increase the volume up on the player to see if there is an
improvement. If there is volume control button on the headphones, try to increase the volume
by it too.
3. Test the headphones with another device, if problem still exist, replace it with a new pair of
headphones.
4. Check if the music file is damaged. Play the music file on another audio device, if it failed,
please replace the music file.
Button response failure
1. Check if the way you operate is proper. Check if there are music files in your player.
For physical buttons: Press the middle part of the corresponding button (button icon)
For touch buttons: Tap the button. If the contact time is too short, the device may not be able
to recognize your operation.
2. Reboot the player
3. Flash the firmware.
