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7

3 Common AssayMAP Bravo error

messages

This chapter describes error messages that you may encounter when using the
AssayMAP Bravo Platform.
The error messages are:

•

“Could not dock gripper and other communication errors” on page 8

•

“Robot disable is active messages” on page 10

•

“W-axis was commanded to an invalid destination ” on page 13

If you cannot resolve an error message using the following procedures, see

“Reporting problems” on page viii

.

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Содержание AssayMAP Bravo Platform

Страница 1: ...AssayMAP Bravo Platform Error Recovery Guide Original Instructions...

Страница 2: ...t conflict with these terms the warranty terms in the separate agree ment shall control Technology Licenses The hardware and or software described in this documentarefurnished under a license and may...

Страница 3: ...it is safe to home the W axis 5 Accessory startup errors 6 3 Common AssayMAP Bravo error messages 7 Could not dock gripper and other communication errors 8 Robot disable is active messages 10 W axis w...

Страница 4: ...Contents iv iv AssayMAP Bravo Platform Labware Reference Guide This page is intentionally blank...

Страница 5: ...ovides a reference for how to resolve error messages that can occur when using the Agilent Protein Sample Prep Workbench This section contains the following topics About this guide on page vi Reportin...

Страница 6: ...sayMAP Bravo Platform Software version This guide documents the following software versions Protein Sample Prep Workbench 4 0 VWorks Automation Control 14 1 1 What is new in this revision Item See Add...

Страница 7: ...s You can find the user guides for the AssayMAP applications and utilities in the Protein Sample Prep Workbench The Literature Library provides links to the user guides The app quick start guides are...

Страница 8: ...mation ready Hardware Instrument serial number from the Bravo serial number label Short description of the problem Software Instrument serial number from the Bravo serial number label Short descriptio...

Страница 9: ...pears to be a plate present on page 4 Verify that it is safe to home the W axis on page 5 Accessory startup errors on page 6 If you cannot resolve an error message using the following procedures see R...

Страница 10: ...ries Note If the AssayMAP Bravo device does not turn on see the troubleshooting section of the Bravo Platform User Guide 2 Click Retry The communication cable is damaged or not connected properly 1 Ve...

Страница 11: ...avo The second LAN card can connect to a different LAN such as your company network Make sure you verify the computer LAN connection to the AssayMAP Bravo Platform before connecting any other networks...

Страница 12: ...r Cause Recommended action The first time that the AssayMAP Bravo device is initialized after turning on the instrument this error occurs as a prompt to make sure the gripper is not holding a plate 1...

Страница 13: ...ng the w axis Cause Recommended action The first time that the AssayMAP Bravo device is initialized after turning on the instrument this error occurs as a warning so you can manage any liquid that mig...

Страница 14: ...munication cable is disconnected or loose The wording of the message varies depending on the accessory and the problem Resolving the error Cause Recommended action The accessory is not powered on 1 En...

Страница 15: ...ssayMAP Bravo Platform The error messages are Could not dock gripper and other communication errors on page 8 Robot disable is active messages on page 10 W axis was commanded to an invalid destination...

Страница 16: ...sponse received from the pipette controller Error retrieving homed status of X axis or Y axis while preparing a move The exact wording of the error message can vary depending on the Bravo model for ex...

Страница 17: ...when starting up the AssayMAP Bravo Platform To resolve a communication error 1 In the AssayMAP Bravo Error dialog box click Abort 2 In the Scheduler Paused dialog box that opens click Abort process 3...

Страница 18: ...ons for running the Startup protocol Robot disable is active messages Error message examples Note The wording in a given robot disable is active error message may not match the examples included here...

Страница 19: ...23 The AssayMAP Bravo Platform has a safety interlock circuit that is designed to protect operators from moving parts hazards The safety interlock circuit must be closed for the AssayMAP Bravo Platfor...

Страница 20: ...The spring loaded button pops up 2 If applicable Remove any object that is interrupting the Light Curtain 3 In the AssayMAP Bravo Error dialog box click Retry In most cases the AssayMAP Bravo Platform...

Страница 21: ...Recovery procedure The correct recovery procedure depends on the task in progress at the time and the deck location The error message contains these details Use the following scenarios to determine th...

Страница 22: ...ation at deck location 1 To recover from the error in this scenario 1 If necessary turn the red button clockwise on the emergency stop pendant to reset it and ensure that no object is interrupting the...

Страница 23: ...r are W axis is not homed error message on page 16 Using Bravo Diagnostics to reclaim reagents from syringes on page 18 Pausing and continuing a run in the workbench on page 23 If you cannot resolve a...

Страница 24: ...s W axis is not homed error message 16 AssayMAP Bravo Platform Error Recovery Guide W axis is not homed error message Error message Resolving the error To resolve the W axis is not homed error 1 In th...

Страница 25: ...ssayMAP Bravo Platform Error Recovery Guide 2 Re run the System Startup utility 3 If the error occurs again a Turn off the AssayMAP Bravo Platform b Restart the computer c Turn on the AssayMAP Bravo P...

Страница 26: ...e task that does not involve the wash station at deck location 1 Workflow Perform the steps in the following workflow in the order given Step For this task See 1 If necessary turn the red button clock...

Страница 27: ...he syringes To reclaim reagents from the syringes using Bravo Diagnostics 1 In the AssayMAP Bravo Error dialog box that contains the W axis was commanded to an invalid destination message click Diagno...

Страница 28: ...d into the seating station b In the Command to execute list select AM Cartridges Off c Verify that the Labware at selected location setting matches the labware that is physically present on the Bravo...

Страница 29: ...e following Move Bravo Head message opens click Cancel to prevent the Bravo head from moving back to its original location CAUTION Clicking OK in the Move Bravo Head dialog box at this step could caus...

Страница 30: ...o Platform Error Recovery Guide Aborting the run To abort the run 1 In the original AssayMAP Bravo Error dialog box click Abort Note The dialog may display The robot disable is active message or The W...

Страница 31: ...tility navigation panel click Pause The task currently in progress finishes before the protocol pauses The Scheduler Paused dialog box opens Note Finishing the task could take a long time depending on...

Страница 32: ...ent com Agilent Technologies Inc 2022 October 2022 D0021233 D0021233 Revision A In This Book This guide describes how to resolve some of the common errors that can occur when using the AssayMAP Bravo...

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