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TROUBLESHOOTING
PROBLEM
: The Indoor Cycle makes a squeaking or chirping noise.
SOLUTION
: Verify the following:
• The Indoor Cycle is on a level surface.
• Loosen all bolts attached during the assembly process, grease the threads, and tighten again.
COMMON PRODUCT QUESTIONS
ARE THE SOUNDS MY INDOOR CYCLE MAKES NORMAL?
Our Indoor Cycles are some of the quietest available because they use belt drives and cantilever brake resistance. We
use the highest grade bearings and chains/belts to minimize noise. However, because the resistance system itself is
so quiet, you will occasionally hear other slight mechanical noises. Unlike older, louder technologies, there are no fans,
friction belts, or alternator noises to mask these sounds on our Indoor Cycles. These mechanical noises, which may or
may not be intermittent, are normal and are caused by the transfer of significant amounts of energy to a rapidly spinning
flywheel. All bearings, chains/belts and other rotating parts will generate some noise which will transmit through the
casing and frame. It is also normal for these sounds to change slightly during a workout and over time because of thermal
expansion of the parts.
WHY IS THE INDOOR CYCLE I HAD DELIVERED LOUDER THAN THE ONE AT THE STORE?
All fitness products seem quieter in a large store showroom because there is generally more background noise than in
your home. Also, there will be less reverberation on a carpeted concrete floor than on a wood overlay floor. Sometimes a
heavy rubber mat will help reduce reverberation through the floor. If a fitness product is placed close to a wall, there will
be more reflected noise.
HOW LONG WILL THE BELT LAST?
The computer modeling we have done indicated virtually thousands of maintenance free hours. You should not have to
replace the belt as long as you have the Indoor Cycle.
CAN I MOVE THE INDOOR CYCLE EASILY ONCE IT IS ASSEMBLED?
Your Indoor Cycle has a pair of transport wheels built into the front stabilizer tube. Please follow the MOVING THE
INDOOR CYCLE section to transport your Indoor Cycle. It is important that you place your Indoor Cycle in a comfortable
and inviting room. Your Indoor Cycle is designed to use minimal floor space. Many people will place their Indoor Cycles
facing the TV or a picture window. If at all possible, avoid putting your Indoor Cycle in an unfinished basement. To make
exercise a desirable daily activity for you, the Indoor Cycle should be in a comfortable setting.
In order for Customer Tech Support to service your Indoor Cycle they may need to ask detailed questions about
the symptoms that are occurring. Some troubleshooting questions that may be asked are:
• How long has this problem been occurring?
• Does this problem occur with every use? With every user?
• If you are hearing a noise, does it come from the front or the back? What kind of noise is it (thumping,
grinding, squeaking, chirping etc.)?
• Has the machine been lubricated and maintained per the MAINTENANCE schedule?
Answering these and other questions will give the technicians the ability to send proper replacement parts and
the service necessary to get you and your Indoor Cycle running again!
If this does not remedy the problem, you may
CONTACT CUSTOMER TECH SUPPORT AT THE NUMBER ON THE INFORMATION CARD.
The following information may be asked of you when you call. Please have these items readily available:
• Model Name
• Serial Number
• Proof of Purchase (receipt or credit card statement)
You may find more troubleshooting suggestions on the customer support section of our website. Contact
customer support using the contact information on the INFORMATION CARD.
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