Aethra vega X5, Руководство пользователя

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104
Troubleshooting
PROBLEM SOLUTION
Nothing displayed on monitor.
Check that the System is switched on. Check that the System
monitor is on by pushing the on/off key at the front of the
monitor. If the problem persists, contact the Aethra Help Desk.
I see no video camera signal in Self
View and the picture is dark. Check that the integrated video camera has no objects
obscuring the lens.
Select as the input the video camera called “Room” using
either the remote control or the web interface.
If the problem persists, contact the Aethra Help Desk.
No audio transmitted. Check that there are no objects close to the microphone.
Use the integrated diagnostics (see related manual section).
If the problem persists, contact the Aethra Help Desk.
The LAN lamp (LED) is flashing, but I
cannot successfully PING the system. Check that the system’s IP address is not duplicated in the
network.
If the problem persists, contact the Aethra Help Desk.
I cannot establish a data connection
between the two systems. Check that the data channel is enabled (see related section in
this manual).
Check that the IP of the DataConf is the same as that of the
system to be connected.
If the connection is IP, make sure that the check box “Use
NetMeeting” is checked and the PC IP address to be
connected is correct (see relevant section in this manual).
If the problem persists, contact the Aethra Help Desk.
I cannot make an IP connection and
my IP address is correct. Check that the system is switched on.
Check that the system can be reached using PING.
Check that the Gatekeeper for both systems is
enabled/disabled.
If the problem persists, contact the Aethra Help Desk.
The Self View picture is black and
white and is rolling from bottom to top. Check that the video-standard used (NTSC or PAL) is correctly
selected in the menu:
INSTALLATION
→
LOCATION
The picture transmitted from my
equipment is too dark. Ensure that the video camera is not pointing at a luminous
source (neon light, window etc.).
Audio received is unclear and you only
hear the audio in bursts. Place the integrated microphone farther away from any
speakers (TV, system speakers etc.).
Ensure that the volume is not too high and that echo
cancellation is activated.