AEQ
PHOENIX MERCURY
40
7. A.E.Q. WARRANTY.
AEQ warrants that this product was designed and manufactured according to a Quality Assurance
System that is type approved and certified in accordance with ISO standard 9001/2002. AEQ thus
warrants that the required testing protocols were followed and executed to ensure the correct
functionality of the product, as well as its specified technical characteristics.
Both the general design and manufacturing protocols and the particular protocols applicable to this
unit are properly documented.
1.- This warranty does not exclude nor limit any of the customer’s legally recognized rights.
2.- The warranty period is twelve months counted from the date on which the first customer
purchases the product.
To execute this warranty, the customer must inform the authorized AEQ distributor or, in the absence
of such a distributor, an AEQ sales office or the AEQ Technical Assistance Service, within thirty days
following the appearance of a defect in a product that is under warranty, and provide a copy of the
purchase invoice and the serial number of the product.
The AEQ Technical Assistance must, moreover, give its prior express approval of the shipment to
AEQ of products to be repaired or replaced in application of this warranty.
No product returns that do not comply with these terms will be accepted.
3.- AEQ will repair a factory defective product, to include the labour required to perform the repair
work, provided that the failure is caused by defects in the materials, design or labour. The repair
shall be done in AEQ’s Technical Assistance Service offices. This warranty does not include
transport or shipment to the offices, nor return shipment.
4.- No extension of the warranty period shall be applied to products that are repaired or replaced as
part of its execution.
5.- This warranty shall not be applicable in the following situations:
use that contravenes the instructions given in the user’s manual; violent manipulation; exposure to
damp or to extreme heat or atmospheric conditions, or sudden changes in such conditions; lightning;
rust; unauthorized modifications or connections; unauthorized openings or repairs of the product;
misuse; spillage of liquids or chemical products.
6.- AEQ shall under no circumstance and in no case be responsible for any type of damages,
whether direct or indirect, derived from the use or the impossibility of using the product.
AEQ will not be liable for the loss of information on disks that have been altered or are inaccurate,
nor for any accidental damage attributable to the user or to persons handling the product.