AEQ
Audio Over IP
Routing System
17
Unlocking a device when you have forgotten the PIN.
If you have forgotten the PIN for a locked device, you can reset the PIN.
To reset the PIN for a locked device:
1. Isolate the device from the rest of the Dante network.
2. Disconnect and reconnect the device.
3. Wait for at least 2 minutes.
4. Use the ‘Forgot PIN’ option in the Unlock Device panel.
How to Isolate a Device from the Rest of the Dante Network.
There are 3 ways to isolate a device from the rest of the network.
Option 1: Remove all other Dante devices from the Dante network.
You can isolate a device by physically disconnecting all other Dante devices from the network
switch, or by completely powering down all other devices, leaving on the network only the
locked device and the computer running "Dante Controller".
NOTE: Dante Virtual Soundcard and Dante Via are considered to be Dante devices – all
running instances of those applications must be fully stopped, even if they are on the same
computer on which you are running "Dante Controller".
Option 2: Connect your "Dante Controller" computer directly to the device.
Physically remove the device from the main Dante network switch, and either connect it directly
to your "Dante Controller" computer (using a normal Ethernet cable), or connect the device and
your computer to a separated network switch (to which there are no other Dante devices
connected).
Option 3: Use a VLAN.
Set up a Virtual Local Area Network on which there are only the locked device, and the Dante
Controller computer.
Resetting the PIN for a Locked, Isolated Device.
Once you have isolated the locked device, disconnected and reconnected it, and then waited for
at least 2 minutes:
1. Open the Unlock Device panel for the device (See Unlocking a Dante Device).
2. Click the ‘Forgot PIN’ option.
3. Click Reset.
The device is now unlocked, and can be re-locked using a new PIN if required.
Subscriptions from Unlocked Devices to Locked Devices.
If there are existing subscriptions to a device when it is locked, those subscriptions will continue
to function as normal.
They can also be removed, and replaced (assuming the subscribing device is unlocked).
No new subscriptions can be made to a locked transmitter. The 'Access control' tooltips are
associated with attempted subscriptions to locked transmitters.
NOTE: If you attempt to subscribe a legacy (pre-v3.10 firmware) receiver to a locked
transmitter, subscription status icons for any existing subscriptions (made before the device was
locked) may change to indicate an error state. However, audio will continue to flow for those
subscriptions. To reset the subscription icons: Remove all subscriptions, and reinstate the
original subscriptions only.
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