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Service and Warranty:
Service and Warranty:
Service:
If you require assistance with the installation, operation, or application of your ADS Technologies, Inc. product there are several options
available to you as described in the technical support section of this manual. Your primary source for information and assistance is always
your computer store or computer parts dealer. If your ADS product needs repair or replacement, contact your dealer for on-site repair
service.
The ADS Technologies technical support and customer service staff can aid in solving many problems. Our technical support department is
available to repair any ADS Technologies product. You or your dealer must return products to our factory for repair or warranty replacement.
Return/Replacement:
If you need to return your ADS Technologies product you should return the product directly to the dealer or store where you purchased
the product. Each individual computer store or dealer sets product return policies for their customers. ADS Technologies, Inc. cannot be
responsible for the actions or policies set by our dealers. If you desire to return the product for a refund, you must get the refund from the
dealer or store you purchased the product from. If you purchased the product directly from ADS, please see the "Terms and Conditions of
Sale" on the reverse side of your sales invoice.
Returns to ADS Technologies, Inc. are for repair or warranty replacement only. If you need to return a product to ADS Technologies, Inc. for
repair or replacement you must follow these steps:
1. Call our Technical Support department to obtain a Return Merchandise Authorization (RMA) number.
2. The RMA number is valid for 30 days.
3. Ship the product to the ADS factory with the RMA number marked on the inside and outside of the package. If there is no RMA number
on the package or the RMA number has expired, the shipment will be refused. ADS will not be liable for lost or mis-shipped products.
4. Replacement product cannot be shipped to you until the defective product has been
received by ADS.
5. Once the product is received at the factory, it will be tested and then repaired or replaced.
6. Turn around time is approximately one week. The repaired or replaced product will be shipped back to you.
Warranty:
This ADS Technologies, Inc. product comes with a One (1) year hardware warranty. ADS Technologies, Inc. (ADS) warrants this product
against defects in material and workmanship for a period of One (1) year from the date of original purchase from ADS or an authorized
ADS dealer. This warranty applies only to the original purchase of the product and is not transferable. This warranty does not cover any
incompatibilities due to the user’s computer, hardware, software or other related system confi guration in which the product interfaces.
Proof of purchase will be required before any warranty consideration by ADS occurs.
This warranty does not cover any damage caused by negligence, non-authorized modifi cations, or parts installed without prior written
permission from ADS.
This warranty does not apply if the product has been damaged by accident, abuse, or misapplication, nor as a result of service to the
product by anyone other than ADS.
If your ADS product is not in working order, your only recourse is repair or warranty replacement, as described above. UNDER NO
CIRCUMSTANCES will ADS Technologies, Inc. be liable for consequential damages, including but not limited to any lost savings, lost
profi ts, or any other damages, caused by the use of any ADS Technologies, Inc. product or inability to use the product, even if the dealer or
ADS Technologies, Inc. has been advised of such liability or other claims. This includes damage to property and, to the extent permitted by
law, damages for personal injury. This warranty is in lieu of all other warranties including implied warranties of merchantability and fi tness
for a particular purpose.
For Technical Support Questions:
Check the ADS web site www.adstech.com
E-mail ADS for help: [email protected]
Call ADS for help: 1-562-926-4338
Support Hours: M-F 8:00 AM – 5:00 PM PST
