54
17
Troubleshooting
#. Symptom
Possible cause
Solution
1
The KALEIDOS App cannot find the
2WIN-S
The battery is completely
discharged
Charge the battery
2
On the display, an error message
appears
Electronic malfunctioning
Contact
mentioning the serial number
and error message
3
On the display, an error message
appears
Software malfunctioning
Contact
mentioning the serial number
and error message
4
A warning
–
“
Hint check Gaze
”
-
appears on the display
The patient is not looking at
the fixation target
If collaborative, ask them to look
at the target
If not collaborative, activate the
central fixation target
5
A warning
–
“
Hint check Gaze
”
-
appears on the display
There may be a strabismus
problem
It is suggested to measure eyes
singularly in two different
measurements
6
A warning
–
“
Possible strong
Anisocoria
”
appears on the display
The two eyes have very
different pupil diameters
It is suggested to measure eyes
singularly in two different
measurements.
7
The measurement never ended
correctly or prematurely quit while
the pupils are detected
There may be a hardware
problem
Run the Self-Test diagnostic
through the MENU and contact
Support
8
The KALEIDOS App does not start
A screen-lock mechanism is
not enabled on the tablet
Enable
the
screen-lock
mechanism
9
The binocular measurement is
impossible
Patient underwent eye-
surgery or has IOL
It is suggested to measure the
eye without issues singularly
Содержание 2WIN-S
Страница 1: ...1 2WIN S 2WIN S Plus OPERATOR MANUAL ...
Страница 14: ...14 BACK INDOOR CONTROL PANEL UPPER SIDE ...