Chapter 10: Solving Problems
●
64
Troubleshooting Checklist
If you encounter difficulties installing or using your ICP RAID controller, check these items
first:
●
With your computer powered off, check the connections to each disk drive, power supply,
LED connector, and so on.
Try disconnecting and reconnecting disk drives from the ICP RAID controller.
●
Check that your ICP RAID controller is installed in a compatible expansion slot (PCI, PCI-
X, or PCIe). To double-check the bus compatibility of your controller, see
About Your
RAID Controller
on page 15
.
●
Ensure that your ICP RAID controller is firmly seated and secured in the PCI/PCI-X/PCIe
expansion slot.
●
If your ICP RAID controller is not detected during system boot, try installing it in a
different compatible expansion slot. (See
page 37
for instructions.)
●
SCSI RAID controllers only
—Ensure that each SCSI disk drive (or other device) on each
SCSI bus is assigned a unique SCSI ID.
Check that termination is set correctly on each SCSI bus.
●
Did the driver install correctly?
●
If you have external disk drives (or other devices), are they powered on?
If you are still unable to resolve a problem, you can find additional troubleshooting
information and direction on the ICP Web site at
www.icp-vortex.com
or the Support
Knowledgebase at
ask.adaptec.com
.
Silencing the Alarm
If your ICP RAID controller includes an alarm, the alarm will sound when an error occurs. To
silence the alarm, use ICP Storage Manager (see
Managing Your Storage Space
on page 60
.) OR one
of the -Select Utilities (see
Modifying Your Controller’s Configuration
on page 87
.)
Recovering from a Disk Drive Failure
This section explains how to recover when a disk drive fails:
●
If the array was protected by a hot spare (see
page 65
).
●
If the array was
not
protected by a hot spare (see
page 65
).
●
If there is a disk drive failure in more than one array simultaneously (see
page 65
).
●
If it is a RAID 0 array (see
page 65
).
●
If multiple disk drives fail within the same array (see
page 66
).
Note:
In DAS environments, ICP Storage Manager uses the term
logical drives
when referring to
arrays
(see
page 12
).