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TROUBLESHOOTING
Indicators of Operation:
When the unit is on, the LCD display will show the fan setting and RCI PUR. OFF or RCI PUR LOW or RCI PUR. HIGH.
Troubleshooting - What to look for first
1. I have plugged in the unit, pressed the ON button on the remote (or the unit), and nothing happens… what’s wrong?
• Make sure the power cord is inserted completely into the receptacle on the back of the unit
• Make sure the electrical outlet is capable of providing power to the unit
• Make sure the Filter Assembly and back cover are properly installed.
• Check to see if the proper fuse is installed and that it is operationa
l
2. The UV lamp is not functioning/I’m getting a “Replace RCI Cell” message.… what’s wrong?
• Check ActivePure® Cell for proper installation.
• Replace the ActivePure® Cell.
3. What are the most typical application problems?
• Symptom:
A belief that the proper equipment is placed in the environment and the equipment appears unsuccessful
Problem:
Lack of air movement, improper placement of the unit
• Symptom:
Strong odors still remain within the environment after placement.
Problem:
Improper placement of the unit, or the source of the odor has not been eliminated
• Symptom:
Visual haze of smoke and/or particulate remain within the environment
Problem:
Lack of ionization and/or air movement
4. Air flow is restricted or reduced.
• Make sure the unit is properly placed away from objects that may obstruct air flow
• Make sure the Filter Assembly, back cover, and front grill are clean
• Make sure the ActivePure® Cell is clean
5. How can I tell if the ActivePure® Cell is functioning?
• The ActivePure® Cell will produce a glow that is visible through the front grill under low light conditions
CAUTION:
Do not look directly at the glowing lamp. Prolonged exposure, even to reflected
UV light, can cause eye damage according to the American Conference of
Governmental Industrial Hygienists (ACGIH) Standards.
6. Unit does not operate.
• Make sure the unit plugged is in
• Make sure the outlet is active
• Make sure the main power switch is turned on
• Make sure the Filter Assembly and back cover are installed properly
If your unit fails to operate properly after performing trouble-shooting, contact your Independent activTek Distributor
for further assistance. You may also contact activTek Customer Service at:
1-866-736-0503
or visit
www.activTek.net
for additional suppor
t
REPLACEMENT PARTS LIST:
• Item #US71090 ActivePure® Cell
• Item #9950123 Optional Harsh Environment Prefilter
• Item #US70730 Filter Assembly
