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Troubleshooting 

 

Chapter 13.

 

Troubleshooting 

13.1 

Recovering Acronis True Image Corporate Workstation 

If Acronis True Image Corporate Workstation ceased running or produces errors, its 
files might be corrupted. To recover the program, run Acronis True Image Corporate 
Workstation installer again. It will detect Acronis True Image Corporate Workstation 
on your workstation and will ask you if you want to recover (update) or remove it. 

Click Recover and click Proceed. 

13.2 

Frequently asked questions 

What storage devices does Acronis True Image Corporate Workstation 
support for keeping backups? 

Partition backups can be created on both hard disks, and other storage devices 
supported by Windows NT 4.0, 2000, 2003. 

What is the purpose of specifying image file size? 

The thing is that workstation hard disk is the fastest and most effective storage 
device. It can write a disk (partition) image considerably faster than any other 
device, e.g. CD-RW. Having specified image volume size equal to about 650–700Mb 
you can quickly create image files on your hard disk to burn them to CD-R/RW 
afterwards. This allows doing the whole task much faster. 

What devices can a system partition be restored from, if Acronis True 
Image Corporate Workstation is loaded from its bootable diskette of CD? 

Acronis True Image Corporate Workstation supports any connected hard disks, a 
wide variety of IDE, SCSI, FireWire (IEEE-1394), USB (1.0, 1.1, 2.0), PC card 
(PCMCIA) devices, as well as CD-R/RW, DVD-RW, DVD+R/RW, magneto-optical 
disks, Iomega Zip, Jaz, etc. 

Can Easy CD Creator 4.x–5.0 impede Acronis True Image Corporate 
Workstation ? 

Easy CD Creator 4.x and 5.0 automatically installs the old and unsupported by Roxio 
Take Two® backup utility removed from Easy CD Creator 5.1 and newer. If Acronis 
True Image Corporate Workstation detects this utility, it shows you the following 
message in the beginning of image creation. 

"Can’t create the image of the logical disk, as it’s already used by a running 
application. Please close all other applications and try again." 

We recommend you to update your Easy CD Creator up to 5.1 or newer and/or 
completely remove Take Two®. 

Содержание True Image

Страница 1: ...User s Guide Acronis True Image Corporate Workstation Compute with confidence www acronis com...

Страница 2: ...ns of this document is prohibited without the explicit permission of the copyright holder Distribution of this work or derivative work in any standard paper book form for commercial purposes is prohib...

Страница 3: ...tions or copies of any kind in the Software except as specifically permitted above D Attempting to un assemble de compile or reverse engineer the Software in any way E Granting sublicenses leases or o...

Страница 4: ...mage 16 2 8 2 Running Acronis True Image Management Console 16 2 9 REMOVING ACRONIS TRUE IMAGE CORPORATE WORKSTATION COMPONENTS 16 CHAPTER 3 USING ACRONIS TRUE IMAGE MANAGEMENT CONSOLE 17 3 1 GENERAL...

Страница 5: ...ITY 52 6 10 RESTORING SEVERAL PARTITIONS AT ONCE 53 6 11 RESTORATION SCRIPT 53 CHAPTER 7 BROWSING AND RESTORING PARTICULAR FILES 55 7 1 CONNECTING A VIRTUAL DISK 55 7 1 1 Selecting an image 55 7 1 2 S...

Страница 6: ...G IN THE COMMAND LINE MODE 77 11 1 1 Supported commands 77 11 1 2 TrueImageCmd exe usage examples 84 11 1 3 Command line mode usage under DOS 86 11 2 SCRIPTING 86 11 2 1 Script execution parameters 86...

Страница 7: ...Management Console you can manage image archives creation both locally and remotely irrespective of the location of the workstation you want to image Acronis True Image Storage Server provides disk i...

Страница 8: ...e Workstation images only the sectors that contain data so images are created in just a few minutes Acronis True Image Corporate Workstation supports a variety of IDE SCSI USB FireWire and PC Card for...

Страница 9: ...tire disk a specific partition an individual folder or an individual file The ability to change a partition type file system size and location during recovery The ability to create a bootable diskette...

Страница 10: ...s used in Windows Operating System For more information on setting up security parameters for Acronis True Image Corporate Workstation in your enterprise network read section 2 7 of this Guide 1 5 Sof...

Страница 11: ...onal Acronis True Image Storage Server Windows NT SP6 2000 XP Windows NT 4 0 Server SP6 2000 Server 2000 Advanced Server 2003 Server Acronis True Image Management Console Windows 98 Me Windows NT SP6...

Страница 12: ...er words you need one license for each workstation you are going to backup whether you will control it on site with local console or remotely using Acronis True Image Agent or use both ways of control...

Страница 13: ...dow appears specify the License Server for license validation It can be found automatically on the local network or specified manually type in the DNS name of the computer with Acronis License Server...

Страница 14: ...l disks see Chapter 7 Browsing and restoring particular files of this manual 2 5 2 Extracting Acronis True Image Corporate Workstation components You may want to save setup msi files for each Acronis...

Страница 15: ...s to Acronis True Image Agent the user must be a member of the Administrators or Backup operators group on this computer It is highly recommended that you create an administrator s or backup operator...

Страница 16: ...age Corporate Workstation components 2 8 1 Running Acronis True Image To run Acronis True Image on a local computer select Start Programs Acronis True Image Acronis True Image Corporate Workstation or...

Страница 17: ...ware failures Restore remote partition disk except system partitions Manage Acronis Secure Zone on a remote PC Setup notifications receiving about results of backup operations on the remote computer S...

Страница 18: ...component to a remote machine using the Acronis True Image Management Console you will need administrator rights on the target machine To install Acronis components Select the Install Acronis compone...

Страница 19: ...s will require local installation of Acronis True Image Agent If the remote PC runs under Windows XP make sure the option Use simple file sharing in the Control panel Folder options View is disabled b...

Страница 20: ...to a remote PC If Windows 98 Me is running on a remote PC while the PC user has not logged in the network then tasks requiring network access cannot be selected for this PC For example it is not possi...

Страница 21: ...image Otherwise other computers images stored on this tape will be erased 3 5 Checking image integrity Having created an image you can use Acronis True Image Agent to check its integrity Here is the p...

Страница 22: ...rations with Acronis Secure Zone you can find in the section 4 2 of this guide 3 8 Scheduling image creation Using Acronis True Image Agent installed on a remote machine you can schedule and edit back...

Страница 23: ...Acronis Secure Zone if there is such a zone on every remote computer For more information about creating and managing Acronis Secure Zone see section 4 2 Acronis Secure Zone To place images on network...

Страница 24: ...e group in turn to distribute the task If a remote computer is inaccessible shut down for example a dialog box appears In this box choose Ignore to exclude the computer from the group or Cancel to can...

Страница 25: ...perations that can be flexibly adjusted for your taste You can filter messages columns or sort operations by any column To sort messages by a column click its header click again to reverse order or cl...

Страница 26: ...e file creation A number of services in Windows including mail and database servers such as MS Exchange or MS SQL Server work with a plenty of constantly open files Therefore many system administrator...

Страница 27: ...ed to Run Acronis True Image Management Console Select Create bootable rescue media from the Tools menu or the sidebar or click the appropriate button on the toolbar This will invoke Acronis Bootable...

Страница 28: ...several ways of their selection for more convenience For example you can execute the necessary operation by clicking its icon in the main area or by selecting the same item from the Operations or the...

Страница 29: ...panel in the left area Active Tasks shows hides scheduled tasks window The Tools menu contains the following items Manage Acronis Secure Zone creates Acronis secure zone on a disk that is a special h...

Страница 30: ...ou click the Display the properties of the selected item button you will see the selected partition or disk properties window This window contains two panels The left one contains the properties tree...

Страница 31: ...bsent you ll be prompted to create it Before you create the Acronis Secure Zone estimate its size To do this start image creation and select disks and partitions to image into the Acronis Secure Zone...

Страница 32: ...t operation is finished Secure zone resizing might take several minutes or more Please wait until the whole procedure is finished 4 2 3 Deleting the images in Acronis Secure Zone The images saved to A...

Страница 33: ...cally disable Acronis Startup Recovery Manager if it s activated and destroy all images stored in the zone 4 3 Acronis Startup Recovery Manager Acronis True Image Corporate Workstation provides Acroni...

Страница 34: ...instead of MBR before activating Acronis Startup Recovery Manager 4 4 Backing up to tape drive The current version of Acronis True Image Corporate Workstation supports SCSI tape drives It can store im...

Страница 35: ...age window you will see the hard disk layout of your workstation Flag a partition to select it Flag a whole disk to select all its partitions You can select one or more hard disks or any combination o...

Страница 36: ...or disks in a single file but you can t append images to a file The program can generate an unique filename Just click Generate file name for a new file button at the right You can create a disk part...

Страница 37: ...e the first disk partition image you should select the complete mode If you already have a full image it is recommended that you create incremental images If you have defragmented your hard disk since...

Страница 38: ...or every particular case If there s enough space on the selected disk the program will create a single image file If there s not enough space Acronis True Image Corporate Workstation will warn you and...

Страница 39: ...uture you ll be able to easily transfer these files onto CD R RW or DVD R RW DVD RW discs And creating images directly on CD R RW or DVD R RW might take considerably longer time then it would on a har...

Страница 40: ...and contain both letters in the upper and lower cases desirably and numbers So it would be harder to hack it Image password protection If you try to restore data from a password protected image Acron...

Страница 41: ...tion for example 5 8 Image creation script In the next window you will see disk s or partition s image creation script containing a list of briefly described operations to be performed Image creation...

Страница 42: ...ll be shown in the bottom of the main program window in due time If you are to burn an image to removable media be sure to enumerate them as you will have to insert them in order during the restoratio...

Страница 43: ...MTP server name Your user name and password might also be needed if the SMTP server requires authentication 5 10 2 WinPopup notification To set up the WinPopup notification enable the respective param...

Страница 44: ...ditor for example name it stop_services bat and write commands for stopping the necessary services in it for example net stop msexchangesa y y net stop Microsoft Exchange Routing Engine create a batch...

Страница 45: ...insert an image disc To restore a partition disk from an image Acronis True Image Corporate Workstation must obtain exclusive access to this partition disk This means no other applications can access...

Страница 46: ...disabled until you enter the right password If you are to restore a disk partition from an incremental image Acronis True Image Corporate Workstation will suggest you to select one of successive incr...

Страница 47: ...ition to restore A single file might contain images of several partitions or even disks as shown in the figure below Select a disk or partition to restore During a single restoration session you can r...

Страница 48: ...ge to another partition restore it only to partition that was used to create this image Select partition to restore image to All the data stored on the restored partition will be replaced by the image...

Страница 49: ...ad operating system from it select Active as well Selecting Active for a partition without an installed operating system might prevent your workstation from booting 6 6 Selecting a file system Though...

Страница 50: ...T32 by setting the appropriate switch But you must also have in mind that not all operating systems support FAT32 Windows 4 x doesn t support FAT32 and won t be operable after you restore a partition...

Страница 51: ...y of cloning is used if it is impossible to connect the second hard disk to the workstation for more details about cloning see 8 1 6 8 Assigning a letter to a partition Windows utilizes letters of Rom...

Страница 52: ...S 6 9 Checking file system integrity Having restored a disk partition from an image under Windows NT SP6 2000 XP Acronis True Image Corporate Workstation can check the integrity of its file system To...

Страница 53: ...ion or hard disk drive in the Next Selection window and click Next You can restore another partition during this operation After this you will see partition selection window again and will have to rep...

Страница 54: ...l no changes will be made to disk s You can also stop the procedure by clicking Cancel But note that the partition that should have been restored from the image will be deleted and its space unallocat...

Страница 55: ...le managers you will be able to see image files as if they are located on a usual disk or partition You ll be able to find necessary files or folders to copy them from the virtual disk to the real one...

Страница 56: ...and the initial complete image If any of successive images is missing connecting is impossible 7 1 2 Selecting partitions to connect and letter assignment On this step you must select a partition to c...

Страница 57: ...irtual disk after all necessary files and folders are copied However the virtual disk will disappear anyway after your workstation is turned off To disconnect the virtual disk select Unplug You can al...

Страница 58: ...manual In the automatic mode you will just have to make several simple actions to transfer all the data including partitions folders and files to a newer disk making it bootable if the older was boot...

Страница 59: ...is only being read no partitions are changed or resized until data transfer is completed Nevertheless we don t recommend you to delete data from the old disk until you are sure it is correctly transf...

Страница 60: ...data disk You can determine the source and destination using the information provided in this window disk number capacity label partition and file system information 8 3 3 Selecting destination disk...

Страница 61: ...d all their data will be lost No I do not want to delete partitions no existing partition will be deleted making the cloning impossible You will only be able to cancel this operation and return to sel...

Страница 62: ...them Keep data leave the old disk partitions and data intact Destroy data delete partitions and data from the old disk If you are going to sell present etc your old disk we recommend you to clean it...

Страница 63: ...data afterwards even with special equipment The first method is less secure but is still suitable for most cases 8 3 8 Selecting partition transfer method Acronis True Image Corporate Workstation will...

Страница 64: ...partitions may still be transferred as is or be enlarged to the less extent comparing to other As is Acronis True Image Corporate Workstation transfers unsupported and damaged file systems FAT16 part...

Страница 65: ...allocated space as well as the new disk layout Along with the hard disk number you will see its capacity label partition and file system information Different partition types including primary logical...

Страница 66: ...dure by clicking Cancel In that case you will have to repartition and format the new disk or repeat the cloning procedure After the operation is complete you will see the results message 8 4 Cloning w...

Страница 67: ...on the next step You can do this by both entering values to Unallocated space before Partition size Unallocated space after fields by dragging partition borders or partition itself If the cursor turn...

Страница 68: ...disk you must first install it into your workstation 9 1 Selecting a hard disk Select the disk you ve added to the workstation This window might be bypassed if the program detects the new disk itself...

Страница 69: ...ace box and click Next 9 3 Disk adding script In the next window you will see the disk add script containing a list of briefly described operations to be performed Disk add script After you click Proc...

Страница 70: ...sks use Acronis True Image Corporate Workstation scheduler Select View Active tasks in the main menu You will see a new window with all scheduled backup tasks If no tasks have been created the list wi...

Страница 71: ...Daily a task will be executed daily at the specified time selected on the next step Weekly a task will be executed weekly or in some weeks at the specified time and day selected on the next step Month...

Страница 72: ...ery day Weekdays Every x days once in several days specify the interval You can execute the task even if your workstation is turned off at the specified time To do this select Perform this task when t...

Страница 73: ...nly if the computer was turned off at the selected time In this case the task will be executed at the nearest startup 10 1 5 Setting up monthly execution If you select the monthly execution you will h...

Страница 74: ...when the computer restarts only if the computer was turned off at the selected time In this case the task will be executed at the nearest startup 10 1 6 Setting up one time execution If you select th...

Страница 75: ...pper field enter user name Enter password twice in two fields below 10 1 8 Task scheduled successfully You have finished scheduling a task The wizard will again remind you the details of the task prov...

Страница 76: ...ve to enter them again Second after you make changes you will be asked about execution order I e you will be able to change image creation parameters like location without touching its execution perio...

Страница 77: ...command option1 option2 The following commands are supported each command may be accompanied by additional options 1 create Creates an image file with the specified file name A complete image is creat...

Страница 78: ...e file_partition D filename 1 tib raw Use this option to create an image of a disk partition with unrecognized or unsupported file system This will copy all disk partition contents sector by sector Wi...

Страница 79: ...partition D filename 1 tib password password Specifies the password for the image file if required harddisk disk number Specifies the hard disks to restore by numbers partition partition number Specif...

Страница 80: ...ist Lists the available drives and partitions Options filename filename Lists the image file contents password password Specifies the password for the image file if required 4 clone Clones a hard disk...

Страница 81: ...ssword Specifies a user password when exploring an image from a network drive log file name Creates a log file of the current operation with the specified file name 6 unplug Unplugs image file connect...

Страница 82: ...size in sectors reboot Reboots the workstation after the partition is created 8 delete_partition Deletes a partition Options partition partition number Specifies the number of partition to delete reb...

Страница 83: ...the Acronis Secure Zone size in sectors If this size is not specified it will be set as average between maximal and minimal values including unallocated spaces on the all listed partitions asz_activat...

Страница 84: ...Options filename filename Specifies the name of the image file to verify password image password Specifies the password for image file if required net_user username Specifies a user name when verifyi...

Страница 85: ...hard disk 2 from image 1 tib protected with password qwerty TrueImageCmd deploy filename C Test 1 tib partition 2 1 target_partition 1 1 This will restore partition 2 1 stored in image 1 tib to partit...

Страница 86: ...stallation folder i e C Program Files Acronis TrueImage This utility is also used to monitor backup progress TrueImageTerminal exe execution parameters TrueImageTerminal exe arguments Arguments includ...

Страница 87: ...e None Low Normal High Incremental specifies if you need to create an incremental image file If equal to false or 0 the complete image file will be created If there s already a file with the name spec...

Страница 88: ...source letter F target file e mybackup2 tib options compression high incremental true description this is my backup split 650 Mb password backup The script for backing up to tape tapeN specifies the...

Страница 89: ...devices including hard disks and any other drives Using the standard Windows Explorer locate the image file to be checked and select it Its name will appear in the File Name field and the Next button...

Страница 90: ...ard PCMCIA SCSI drivers and is useful only in case the complete version doesn t work After you create a boot disk identify it and keep it in a safe place 12 3 Viewing logs Acronis True Image Corporate...

Страница 91: ...he Arrange Icons by button the second from the right and select the desired column To select columns to display right click the headers line or left click the Choose Details button and check columns t...

Страница 92: ...e volume size equal to about 650 700Mb you can quickly create image files on your hard disk to burn them to CD R RW afterwards This allows doing the whole task much faster What devices can a system pa...

Страница 93: ...e Network Neighborhood try to access the required computer by typing its address in the Filename line like computer folder If there s no Network icon in the My Computer it means either network problem...

Страница 94: ...wing as command line parameters nosidgen if you plan to delete all data from the old disk and or don t plan to use the old and new disks in different workstations simultaneously mini if you plan to tr...

Страница 95: ...ge to a DVD disc Using Acronis True Image Corporate Workstation you can create a hard disk image on your hard disk to burn it using the installed DVD recording application to a DVD afterwards You will...

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