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Error resolution and maintenance

Under certain circumstances, malfunctions may occur during operation of the Wallbox eM4 Twin that prevent or re-
strict charging. In addition, components may be damaged and must then be repaired or replaced if necessary.

Support via the ABL Support page

If any problems occur, you can get help quickly and easily via the Support area on the ABL website.

Visit the following web address: 

https://www.ablmobility.de/en/service/support/

or

Scan this QR code

Scroll further down the web page to access the different help sections:

Quick support

In this section, you will find answers to key questions and topics such as KfW funding pro-
grammes, power adjustment of a wallbox, etc. 

Ticket system

You can create a ticket here that will be processed by ABL Support as quickly as possible. 
Generating a ticket is self-explanatory.
Generate a ticket if you...

 

ƒ

...have specific questions or your product is defective.

 

ƒ

...want to order spare parts for the Wallbox eM4 Twin. The replacement of selected spare 
parts is described from page 52.

 

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... have questions about start-up.

 

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... want to initiate a return.

FAQs

This is where we answer frequently asked questions that our Service team receive from the 

Home

Work

 and 

Public

 sectors.

Содержание eM4 Twin

Страница 1: ...Article No 0301501_EN_a Wallbox eM4 Twin Installation manual EN...

Страница 2: ...ontact ABL GmbH Albert Bu ttner Stra e 11 91207 Lauf an der Pegnitz Germany 49 0 9123 188 0 49 0 9123 188 188 info abl de www ablmobility de Customer Service 49 0 9123 188 0 www ablmobility de de serv...

Страница 3: ...oup 31 Conversion from 3 to 1 phase operation of the Wallbox eM4 Twin 32 Data cable connections 33 Connecting a control cable in accordance with VDE AR N 4100 34 Preparing and installing the LTE USB s...

Страница 4: ...ications 62 Standards and guidelines 64 Trademarks 65 Data cable recommendations 65 Definitions 65 Copyright and disclaimer 66 Disposal advice 66 Dimensions 66 CE certification and compliance declarat...

Страница 5: ...nge as well as about separately available accessory compo nents on our website at www ablmobility de en Please visit https www ablmobility de en Intended use The Wallbox eM4 Twin is the ideal solution...

Страница 6: ...Sections marked with this symbol indicate further hazards that may result in damage to the product or to other connected components Actions marked with this symbol must be carried out with special ca...

Страница 7: ...ce and knowledge of the relevant standards to assess and carry out the described work steps and to recognise and avoid any hazards Guidelines and regulations Electrical installation and testing must b...

Страница 8: ...locked when in use All authorised users must be aware of the unlock position of the key To disconnect the product completely from the electricity grid the power supply must be interrupted using the u...

Страница 9: ...l data is available in the appendix from page 62 Identifying your wallbox The model variant of the Wallbox eM4 Twin can be unambiguously identified on the rating plate located on the inside of the hou...

Страница 10: ...cable area The supply cable area has three large grommets for inserting a power line from above below or behind marked A B and C on the drilling template A medium sized grommet which is located direct...

Страница 11: ...essories from ABL see Accessories on page 20 NOTE Compatibility with RFID transponders The Wallbox eM4 Twin supports the following RFID transponders Mifare Classic Mifare mini Mifare DESFIRE EV1 Mifar...

Страница 12: ...to each wallbox to ensure an even load on the phases see Electrical connection of the wallbox on page 30 Communication module The communication module provides a LAN interface for data cabling and a...

Страница 13: ...n Once the setup has been completed in the ABL Config uration App and transferred to the wallbox the LEDs light up white one after the other in a clockwise direc tion until finally the entire LED ring...

Страница 14: ...ustration Right hand charge point Malfunction If an error has occurred during operation the status in dicator pulses red The right half of the status indicator is assigned to the right hand charge poi...

Страница 15: ...this particular charge point This line is not switched B Current electric energy consumed In this state the second line shows the active energy in kWh that has been drawn so far during the active char...

Страница 16: ...astructure If you want to use an existing network infrastructure for communication within a charging group and or with a backend you will need to contact an IT administrator in advance to plan the int...

Страница 17: ...M4 Twin Extender 2 are connect ed to a local router 3 via their LAN interfaces Each wallbox must be assigned its own IP address via the router either automatically via DHCP or manually Communication b...

Страница 18: ...end via LAN The Controller can communicate with an Internet connected network via its LAN interface The connection is made via one Ethernet cable Cat5 or better per wallbox which is routed into the wa...

Страница 19: ...addition to switching the two charge points on and off there is also the option to limit the maximum current set for charging via two further externally wired resistor values Position Resistance 10 Ma...

Страница 20: ...of the eM4 Twin also include reev ready installation kit 1 pc Controllers only LTE USB stick with SIM card for communication with the reev backend 1 pc NOTE Checking the components included Check imme...

Страница 21: ...ast concrete foundation for installing the mounting pole POLEMH3 or POLEM4 Twin h 650 mm w 430 mm d 190 mm 100000191 100000237 POLE Slim compact galvanised sheet metal mounting pole for the outdoor in...

Страница 22: ...of 10 individual locks with the same closure without group key 10 pcs 100000224 100000230 Pack of 10 individual locks with different closures with one group key 7 pcs You can find further information...

Страница 23: ...stallation site requirements The Wallbox eM4 Twin is suitable for installation in enclosed spaces such as garages as well as in outdoor areas such as company car parks Please note however that the per...

Страница 24: ...at the length of the data and control cables from the tapping point router switch ripple control receiver VDE FNN control box etc must not exceed 30 metres Tools and accessories required For mechanica...

Страница 25: ...s the LTE USB stick is already pre installed in the wallbox and fixed there The SIM card for communication with the reev backend is inserted in the LTE USB stick ex works In addition you will need the...

Страница 26: ...ons e g in multi storey car parks A C B C B This inlet is intended for flexibly routing the pow er line over the lower edge of the housing C This inlet is intended for direct insertion of the power li...

Страница 27: ...As a matter of principle the electrical supply cable in the domestic power distribution must be switched off for the entire duration of mechanical and electrical installation The connection to the pow...

Страница 28: ...able at least 130 mm 2 Using the spirit level align the drilling template lev el and plumb on the mounting surface 3 With the pencil mark the fixing points in the mounting position 4 Pre drill the mar...

Страница 29: ...cally from the wallbox This procedure is described in the section Replacing the housing cover on page 56 3 Feed the power line and if necessary the data cable into the wallbox through the correspondin...

Страница 30: ...n the wallbox and if present in the domestic power distribution Proceed as follows to connect the power line inside the wallbox 1 Shorten the power line to the required length for the terminal block u...

Страница 31: ...llbox 1 4 7 etc Wiring diagram Wallbox 2 5 8 etc Wiring diagram Wallbox 3 6 9 etc L1 L2 L3 N L1 L2 L3 N PE 1 L1 L2 L3 N L2 L3 L1 N PE 2 L1 L2 L3 N L3 L1 L2 N PE 3 Wallbox eM4 Twin 1 eM4 Twin 2 eM4 Twi...

Страница 32: ...at the power supply cable remains disconnected from the electricity grid Deactivate the RCCBs in the wallbox and if present in the domestic power distribution Proceed as follows to convert the Wallbox...

Страница 33: ...al block Cable colour Power module Brown Brown Left hand charge point Black Right hand charge point Black Black Left hand charge point Grey Right hand charge point Grey Grey Left hand charge point Bro...

Страница 34: ...d conductor 0 5 to 1 5 mm stripping length 9 mm Fine stranded conductor 0 5 to 1 5 mm 0 5 to 1 0 mm with ferrules stripping length 9 mm Proceed as follows to connect the control cable to the Wallbox e...

Страница 35: ...box eM4 Twin Reset NOTE SIM card format compatibility The LTE USB stick supplied is designed for the micro SIM card format 12 15 mm If the backend operator sup plies a different card format mini or na...

Страница 36: ...icator does not give any visual feedback check the upstream RCCB and MCB in the domestic power distribution as well as the RCCB of the Wallbox eM4 Twin protected by the RCCB flaps see Interior and sid...

Страница 37: ...ion is com plete and dispose of them properly WARNING Carrying out all necessary tests for start up After setting up via the ABL Configuration App you must carry out all the tests prescribed for the i...

Страница 38: ...following operating systems on a mobile device Platform Operating system Link Apple iOS 15 or higher iPadOS 15 or higher Apple App Store Android Android 10 or higher Google Play Store Alternatively yo...

Страница 39: ...vely consenting to these If required you can access save and print the Terms and Conditions and Privacy Policy in text form PDF via the respective links NOTE Selecting the user language You can switch...

Страница 40: ...connection You can find further information on page 42 NOTE Access to the app s help system You can access the app s help system via the button which is displayed in the top right hand corner of the...

Страница 41: ...ontinue configuring the wallbox After setting up the access password you can now start configuring the operating mode you selected in step 4 NOTE Access to wallbox configuration You can use the passwo...

Страница 42: ...lbox with the app When operat ing without a connection to the infrastructure network communication is pos sible in the vicinity of the wallbox via its internal WLAN interface Max load per charging poi...

Страница 43: ...e the maximum available static charging power is distributed evenly to all charge points in the charging group Dynamic load management Set up the dynamic adjustment of the charging currents here takin...

Страница 44: ...ess for a charge point provided a vehicle is connected Lock charging cable Permanently lock the connected charging cable in the charging socket of the wallbox and unlock it again at a later date Monit...

Страница 45: ...he charging cable of the wallbox and the vehicle s charging inlet Open the charging inlet at the vehicle and plug in the charging connector Open the charging socket lid on the wallbox and plug in the...

Страница 46: ...n the wallbox emits two further short sound signals and activates the charging operation If the authorisation is not successful the status indicator for the charge point lights up orange for a short p...

Страница 47: ...r ation in process is displayed dynamically via the blue status indicator for the charge point When the charging operation is complete it is automatically terminated by the vehicle and the status indi...

Страница 48: ...her down the web page to access the different help sections Quick support In this section you will find answers to key questions and topics such as KfW funding pro grammes power adjustment of a wallbo...

Страница 49: ...charging socket Then plug the charging connector back into the vehicle s charging port first and then the charging plug into the wallbox s charging socket Check the charging cable and replace it if re...

Страница 50: ...ed and flip it up 2 Locate and press the push button engraved T The RCCB must now trip and flick its pivot lever into the centre position T 1 0 1 0 1 0 3 Now flip the toggle switch first to the 0 posi...

Страница 51: ...ey supplied and flip them up 3 In addition flip the pivot levers of both RCCBs to the 0 position 1 0 1 0 4 Close the RCCB flaps again and lock them with the key The Wallbox eM4 Twin can now be dismant...

Страница 52: ...ill need to create a support ticket in the Service Support Spare parts section of the ABL website see Support via the ABL Support page on page 48 Proceed as follows to replace an RCCB flap on the Wall...

Страница 53: ...upplied with the wallbox and the spare part Tool Torx T 15 screwdriver slotted screwdriver of suitable size NOTE Changing the lock system ABL offers different types of locks for the Wallbox eM4 Twin w...

Страница 54: ...ove the key 3 Place the RCCB flap on the front 4 Loosen the screw for the locking cylinder with a Torx T15 screwdriver 5 Remove the bracket for the lock with the slotted screwdriver 6 Push the lock do...

Страница 55: ...0 with hole Proceed as follows to replace the flap of a charging socket 1 Open the charging socket flap and locate the four TR 20 screws in the frame of the charging socket flap 2 Loosen the four scre...

Страница 56: ...End customer Specialist electrical contractor Construction Required components Number spare part 100000259 Spare part eM4 TW front ABL Accessories Key for RCCB flap supplied with the wallbox Tool Pro...

Страница 57: ...lbox for about 30 seconds via the MCB connected upstream in the domestic power distribution After you have restored the power supply the wallbox will restart without making any changes to the configur...

Страница 58: ...ng operating mode after the boot phase 3 seconds Ready for charging 10 seconds Ready for reconfiguration Measures for handling errors and warnings Malfunctions may occur during configuration and opera...

Страница 59: ...tton 3 seconds F2 Internal error Charging not possible Perform restart by pressing reset push button 3 seconds F3 DC residual current detected Charging not possible Disconnect the charging connector f...

Страница 60: ...ing of the wallbox at the installation site F15 Phase imbalance detected Reduced charging current Disconnect the charging connector from the EV and reconnect it Disconnect the charging plug from the c...

Страница 61: ...pstream in the domestic power distribution If the error or warning still cannot be remedied or reset even after doing this contact ABL Customer Service see Contact on page II Maintenance Except for te...

Страница 62: ...mA Overcurrent protection for each charge point Integrated into firmware disconnection at 125 after 10 seconds Energy meter per charge point MID compliant Load switching for each charge point Install...

Страница 63: ...e 32 A required onsite C characteristic recommended Rated insulation voltage Ui 4 kV Rated impulse voltage Uimp 4 kV Rated impulse withstand current Ipk 6 kA Rated short time withstand current Icw 5 k...

Страница 64: ...and reev ready 100000024 100000185 Standards and guidelines General standards 2014 30 EU EMC Guideline 2011 65 EU RoHS Guideline 2012 19 EU WEEE Directive 2014 35 EU Low voltage directive 2014 53 EU R...

Страница 65: ...een a wallbox and a LAN port on the local router or switch Cat6 S FTP WARNING Selecting suitable data cables Please note that these are recommendations only The cable cross section may have to be adju...

Страница 66: ...n on the part of the manufacturer The manufacturer does not take responsibility for any loss and or damage that occurs because of the data or possible misinformation contained in this manual Disposal...

Страница 67: ...cher Richtlinien erf llt RED Richtlinie Radio Equipment 2014 53 EU RoHS Richtlinie RoHS Directive 2011 65 EU is in conformity with the following European Directives Angewendete harmonisierte Normen f...

Страница 68: ...lling template have been lost you can obtain the drilling dimensions from the illustration on the front max 25 mm 8 160 270 421 135 max 25 mm 80 EXT CONTROL DATA EXT CONTROL DATA 230 400 V 230 400 V 2...

Страница 69: ...eM4 Twin 5 6 7 eM4 Twin eM4 Twin eM4 Twin L1 L2 L3 L1 L2 L3 L1 L2 L3 9 eM4 Twin L1 L2 L3 8 eM4 Twin L1 L2 L3 10 eM4 Twin L1 L2 L3 L1 L2 L3 L2 L3 L1 L2 L3 L1 L2 L3 L1 L3 L1 L2 L2 L3 L1 Torx 30 ABL GmbH...

Страница 70: ...MADE IN GERMANY ABL GmbH Albert Bu ttner Stra e 11 91207 Lauf an der Pegnitz Germany 49 0 9123 188 0 49 0 9123 188 188 info abl de www ablmobility de...

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