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M ICROG UA R D™ SOLUTION |
M I C R O G UA R D | U M/M I C R O G UA R D - EN R E V. B
8 Appendices
Acronyms
• APK - Android Package
• SIM - Subscriber identity module
• GMS - Google Mobile Services
• JSON - JavaScript Object Notation
• ppm - parts per million
• UI - user interface
Troubleshooting
Troubleshooting Tips
Refer to Table 6 .
Table 6 Troubleshooting
Problem
Cause
Corrective Action
Drive packages folder does not exist when
transferring drive packages manually
Common problem related to newer Android devices
Unplug, then plug in, the USB cable a few times or
restart the device . If this does not solve the
problem, perform the following:
1. Go to
Settings > Apps & Notifications .
2. Tap
See all apps
.
3. Tap three dots and select
show system
.
4. Find the
external storage and media storage
applications and clear data for both .
5. Restart the device.
Cannot connect to Google Drive
No internet connection . User access on your Google
account must be managed for an unknown device
Connect to a strong internet connection .
Application crashes
An error in the application occurred
Close the application, restart the device, then re-
launch the application .
Bluetooth is not connected on initial launch
Bluetooth pairing failed to remember the device
Connect to the analyzer listed in available devices
within the application by performing the following:
1. Go to
Menu
.
2. Go to
Bluetooth devices
.
3. Refresh devices in range.
4. Select the serial number displayed in devices in
range that matches the serial number of the
analyzer .
5. If Bluetooth still fails to connect, refer to
MicroGuard™ Application and Analyzer Bluetooth
Pairing .