9
Troubleshooting
9.1
Troubleshooting procedure
1. Try to find a solution for the problem with the aid of the information in this
document.
2. If you cannot find a solution for the problem, contact your local representative
of the manufacturer. Refer to section
.
9.2
Troubleshooting table
Problem
Possible cause
Possible solution
The touchscreen is black
and it does not light up
when you touch it.
There is a problem with
the AC input power supply.
1. De-energize the EVSE.
Refer to section
.
2. Energize the EVSE. Re-
fer to section
.
The touchscreen is white
and it does not show any
message.
The EVSE is in continuous
operation for more than
24 hours.
1. De-energize the EVSE.
Refer to section
.
2. Energize the EVSE. Re-
fer to section
.
The touchscreen shows
this message:
Unable to
lock the connector.
The EV charge cable is not
connected correctly to the
EV.
Connect the EV charge ca-
ble to the EV correctly.
You are not authorized for
the charge session.
Make sure that you have
authorization to charge
the EV.
The touchscreen shows
this message:
Unable to
unlock the connector from
car.
A dangerous voltage is
present on the EV charge
cable.
1. Wait 5 minutes.
2. Start the charge ses-
sion again. Refer to
The touchscreen shows
this message:
Insulation
detection error.
There is an insulation
problem on the EV or the
EVSE.
1. Try another EVSE to
charge the EV.
2. Contact your local
representative of the
manufacturer. Refer to
The touchscreen shows
this message:
The vehicle
misbehaved.
There is a communication
problem between the EV
and the EVSE.
Contact your local repre-
sentative of the manufac-
turer. Refer to section
.
Troubleshooting
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