Troubleshooting
Your A. O. Smith Water Purifier may not function at its desired capability if
used incorrectly. This may not necessarily mean that the product is faulty. For instances
like these, please follow the steps given below to troubleshoot the problem without
help from a certified technician. If the problem still persists, please call Customer Care
Centre immediately.
23
Problems Check-up Solution
Change in water taste
Has the purified water
Drain the stored water
(All models).
been stored in the tank
from the storage tank
a for long time?
through faucet.
RO membrane/filters may
Call Customer Care Centre
require replacement.
for RO membrane/filters
replacement.
Has the raw water quality
Call Customer Care Centre.
changed?
Check if there is no water
Switch OFF the Water
flow through reject line.
Purifier and call Customer
Care
Centre.
Decreased flow of purified RO membrane/filters may
Call Customer Care Centre
water (All models).
be clogged or damaged.
for RO membrane/filters
replacement.
Less/No reject water
Check if the reject water
Clear the bent in the
(All models).
tube is bent.
reject water tube.
Check if the reject water
Switch OFF the Water
tube is blocked.
Purifier and call Customer
Care
Centre.
Less/No purified water
Check whether there is
If not, take the help of a
(All models).
water supply in the tap.
plumber to set it right.
Check whether tap/ball
Open the tap/ball valve.
valve is closed.
Check if either RO change Call Customer Care Centre
or SCPA change is RED.
for replacement of filters.
None of the above.
Call Customer Care Centre.
Water not dispensing
Check whether power
If power supply is ON and
when water dispense
supply is switched ON.
still no water dispenses,
button is pressed.
call Customer Care Centre.
(for model only)
Buzzer beeps continuously UV lamp may require
Call Customer Care Centre
(for model only)
replacement.
for replacement of
UV
lamp.
