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A. O. Smith India Water Products Private Limited (“A. O. Smith or Company”) warrants
this Water Purifier (“product”) against the defects arising from faulty design,
workmanship and material subject to the following terms and conditions:
1. All electrical and functional parts are warranted for one (1) year from the date of
original purchase.
2. The customer shall notify the Company promptly about any defects noticed and give
the Company or its representative adequate opportunity to inspect, test and rectify.
Customer shall handover the product, if necessary, with the Company office/
Authorised Service Provider along with invoice in the city where it was purchased.
3. The customer shall notify the company if RO change or SCPA change indicator glows.
The RO change indicator glows indicating that the RO membrane and/or the post RO
filters need to be replaced. The SCPA change indicator glows indicating that the
Sediment filter and/or Pre Carbon filter needs to be replaced.
4. The Company or its representative will be entitled to retain any defective parts
replaced under warranty on free of charge basis.
5. The Company’s liability under the warranty will be limited only to the product and its
defects which occur under conditions of normal operations, under proper usage and
maintenance. It excludes defects occurring due to abuse, faulty care, maintenance,
repair or alteration to the product or to its parts by unauthorised personnel.
6. The Company’s liability under this warranty shall be limited to the first purchaser/end
user and will not apply to subsequent sale by original purchaser/end user. However,
repaired part(s) will be warranted for the remaining period of original warranty term.
7. It is mandatory to provide the original bill/invoice copy along with duly stamped
warranty card at the time of any repair work being done by authorised
representative. Date of original purchase is determined by the date of the original
bill/invoice copy. However, if invoice/bill is not found with customer, customer data
with the Company records will be used to determine the date of original purchase
and will be treated as final. If details are not found from the Company records,
manufacturing warranty as per the product serial number will be used as date of
original purchase.
8. While A. O. Smith will make reasonable efforts to carry out repairs/replacement of
parts under warranty within reasonable time, it is expressly made clear that
A. O. Smith shall not be responsible to complete the said services within any
specified period of time.
9. In the event of any unforeseen circumstances, and spares are not being available, the
A. O. Smith’s prevailing depreciation rules will be binding on customer to accept as
commercial solution in lieu of repairs.
Product Warranty
Warranty Terms and Conditions
21. NOTWITHSTANDING ANYTHING ELSE TO THE CONTRARY, THIS IS CUSTOMER’S SOLE AND
EXCLUSIVE WARRANTY. ALL OTHER WARRANTIES INCLUDING A WARRANTY OF
MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED.
A. O. SMITH SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE
OR OTHER INDIRECT DAMAGES. TOTAL LIABILITY ARISING AT ANYTIME SHALL NOT EXCEED
THE PURCHASE PRICE PAID WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR ANY
OTHER LEGAL THEORY.
22. The warranty is issued at Bengaluru, and courts at Bengaluru shall have exclusive jurisdiction
over matters covered or flowing from this warranty.
