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13

Troubleshooting

Note: 

Call Customer Care Centre on 

1.800.103.2468

  Problem 

Possible Cause(s)  

Solution

  •  No display on wired 

Heater is not plugged in  

Plug in the heater

    remote controller 

     

Thermal cutout trips  

Call Customer Care Centre

  •  No hot water  

No power supply in power  

Check the power socket

     

socket on the wall

     

Control circuit or internal  

Call Customer Care Centre

     

wiring error

  •  Water temperature   

Electronics circuit damaged   Call Customer Care Centre

    is too high

  •  Display, no hot water  

Heating element(s)  

Call Customer Care Centre

     

breakdown or internal 

     

wiring error 

  •  Piping connection  

Connection not sealed  

Re-connect piping, using tape

    leaks 

 

thread sealant.

     

 

Refer plumbing instructions on

     

 

page 9

  •  Water leakage  

Leakage in tank or  

Shut off power immediately 

    from product  

other parts  

and  Call Customer Care Centre

  •  Wired remote controller  

Leakage of electricity  

Call Customer Care Centre

    displays error code “E0”

  •  Wired remote controller  

Temperature sensor circuit  

Call Customer Care Centre

    displays error code “E1” 

short or open

  •  Wired remote controller 

Extra high temperature  

Call Customer Care Centre

    displays error code “E3”

  •  Wired remote controller 

Current  leakage detection 

Call Customer Care Centre

    displays error code “E4” 

circuit fault

  •  Wired remote controller 

Low voltage protection  

Use after voltage returns to 

    displays error code “E5”   (>100 V & <275 V) 

normal

Содержание EWSH PLUS 15

Страница 1: ...dian water conditions Guaranteed A O Smith Service within 24 hours Call 1 800 103 2468 Made in India s most modern and advanced water heater factory ADVANCED TECHNOLOGY SUPERIOR QUALITY EXPERT SERVICE BEE 5 star rating One of the most energy efficient water heater you can buy ENERGY SAVING Wired remote controller temperature settings power ON OFF timer MORE FEATURES USER CONTROLS MADE BETTER Why p...

Страница 2: ......

Страница 3: ... 800 103 2468 Or Factory Address A O Smith India Water Heating Private Limited Plot No 300 Phase 2 KIADB Industrial Area Harohalli Kanakapura Taluk Ramanagara District 562 112 Karnataka India About A O Smith A O Smith India Water Heating Private Limited was established in 2006 Since then the A O Smith team has conducted numerous focus group studies and spent endless research hours determining what...

Страница 4: ...nditio ns Apply Double coated glass lined tank Maximum protectio n against hard water and corrosion Get the best quality that ensures you have a water heater that works in Indian water condition s Guarante ed A O Smith Service within 24 hours Call 1 800 10 3 2468 Made in India s most modern and advanced water heater factory ADVAN CED TECHNO LOGY SUPERI OR QUALIT Y EXPERT SERVIC E BEE 5 star rating...

Страница 5: ...cessary maintenance according to the service conditions If any abnormality occurs stop the operation of the water heater immediately and dial our Customer Care No 1 800 103 2468 for repair to ensure the normal safe and reliable operation of the water heater Prior to any maintenance or repair of the water heater please ensure to cut off the power Installers who are not recommended by A O Smith shou...

Страница 6: ...a 6 Please note that the A O Smith logo visible in the front and in horizontal orientation represents correct positioning of the unit Model EWSH PLUS 15 LHS EWSH PLUS 25 LHS Volume L 15 25 Power W 2000 2000 Voltage Frequency V Hz 230 50 230 50 Actual Stdg Loss kWh 24h 45 C diff 0 525 0 672 o Max Stdg Loss kWh 24h 45 C diff as per IS 2082 1993 amended in 2002 1 138 1 386 Reheating Time for 35 C ris...

Страница 7: ...ght Cover 9 Service Cover 10 Anode 11 Heating Element 12 Tank 13 PU Insulation 14 EPS Insulation 15 Thermal Cutout 16 Installation Bracket 16 16 E D Section F F 15 11 14 10 13 12 14 1 2 Model EWSH PLUS 15 EWSH PLUS 25 A1 mm 628 908 A2 mm 641 921 B mm 80 80 C mm 310 310 D mm 167 247 E mm 260 380 8 5 4 9 F F HEATING TIMER TEST 6 7 B A1 A2 C 3 ...

Страница 8: ...tout 16 Installation Bracket Model EWSH PLUS 15 LHS EWSH PLUS 25 LHS A1 mm 628 908 A2 mm 641 921 B mm 80 80 C mm 310 310 D mm 167 247 E mm 260 380 HEATING TIMER TEST 6 7 B A1 A2 C 3 Caution Safety valve has been provided with the Water heater The valve is preset at 8 bar 0 8 MPa rated pressure Install the valve on the inlet side as shown in installation diagram Warning Do not use the water heater ...

Страница 9: ...usly to assure safety Scale and sediment build up on the surface of the element can lead to premature failure A O Smith Glass Coating helps to prevent scale formation and extends the life of the heating element Double coating of the glass lining increases glass thickness and ensures good glass coverage thus reducing the risk of tank steel corrosion The tank has an anode rod which has stainless ste...

Страница 10: ...Insert the expansion anchors into the holes Place the wall mounting bracket over the expansion anchors and tighten the screws on the bracket Fig 3 5 Place the water heater on wall mounting bracket Fig 4 using hanger hooks Tug downwards on the heater to ensure that the water heater is fixed steadily Fig 3 Installation of wall mounting bracket Expansion tube Hanger Screw 90 Fig 4 Inserting the water...

Страница 11: ...r bolts and remove the two brackets Step 3 Turn 90 degrees and remove four paper disks Step 4 Place the paper disks to cover the holes on the jacket Step 1 Factory default installation wall hung Step 5 Use four screws accessories to fix the two brackets in place Step 7 Floor installation Warning The water heater comes with default wall hung installation The same should not be used for floor mounti...

Страница 12: ...ndition Refer Fig 5A Fig 5B as applicable to the model to be installed Please note that A O Smith Logo turned upside down or A O Smith logo facing upwards indicate a wrong installation Fig 5A Applicable for models EWSH PLUS 15 and EWSH PLUS 25 Fig 5B Applicable for models EWSH PLUS 15 LHS and EWSH PLUS 25 LHS Lever Safety Valve To Drain Blue Cap Red Cap Hot Water Tap Cold Water Tap Discharge Tube ...

Страница 13: ...e should be installed downwards without any loops folds or knots Ensure that the free end of the discharge tube is placed over a suitable drain and away from the users Discharge tube is provided to release the discharge from the water heater through the safety valve in case excessive pressure is developed The contents of the discharge from the Safety valve may be hot and may cause burns to the use...

Страница 14: ... approximately 8 feet Please ensure that the wired remote controller is neither immersed in water nor installed in a place where it gets into direct water contact 1 Drill two holes on the wall by using an electric impact drill with 5mm bit 2 Theholesmustbealignedvertically Fig 7 Space betweentwoholesshouldbe24mm Fig 8 3 Fix the bracket on the wall by expansion tubes and screws attached Caution Onc...

Страница 15: ...ting temperature when user stops pressing the or button the digital LED stops flashing 4 seconds later when the temperature setting is completed then the LED displays the actual temperature Fig 9 Wired remote controller Caution Before using the water heater make sure the inner tank is completely filled with water and the power plug has been connected properly Operating the water heater with insuff...

Страница 16: ...ill start to count 7 hours later the heater will start to heat After pressing the TIMER button the digital LED will flash then press the or button to set the time when you want to heat the heater when user stops pressing the or button the digital LED will stop flashing 4 seconds later the timer setting completes then the LED displays the actual temperature In the TIMER mode the green light besides...

Страница 17: ...onnection Connection not sealed Re connect piping using tape leaks thread sealant Refer plumbing instructions on page 9 Water leakage Leakage in tank or Shut off power immediately from product other parts and Call Customer Care Centre Wired remote controller Leakage of electricity Call Customer Care Centre displays error code E0 Wired remote controller Temperature sensor circuit Call Customer Care...

Страница 18: ...Circuit Diagram L N Green and Yellow Link Water Tank PE Mains Board High Limit Red Black Blue Brown Element Control Board Sensor 7 Core Harness N L1 14 ...

Страница 19: ...as final and binding under the warranty for determining the defects repairs alterations required or carried out or certifying working of the goods thereafter 4 The Company or its Authorised service provider will be entitled to retain any defective part replaced under the warranty 5 The Company s liability under the warranty will be limited only to defects which occur under conditions of proper ins...

Страница 20: ...ice Contract he has the option of calling our Authorised service provider and having his A O Smith Water Heater unit serviced on actual basis i e by paying the Labour Cost and Spares needed to attend to that Service or Complaint Call at the prevailing Company rates Such service will be rendered by the Company in towns or places where the Company has its Authorised service providers 3 In case of pr...

Страница 21: ... Stamp and Signature Invoice Number Dated Customer s Name and Address Model Capacity Warranty Card Warranty Card Customer Copy To be retained by the Customer Unit Serial Number Dealer s Stamp and Signature Invoice Number Dated Customer s Name and Address Model Capacity Warranty Card 17 ...

Страница 22: ...rea Harohalli Kanakapura Taluk Ramanagara District 562 112 Karnataka India Toll Free No 1 800 103 2468 Website www aosmithindia com 18 Regional Office Delhi 105 106 Plot No 19 Sagar Plaza Laxmi Nagar District Centre Vikas Marg Laxmi Nagar New Delhi 110 092 Kolkata 224 A Office No 811 8th Floor Krishna Building AJC Bose Road Kolkata 700 017 Mumbai Sanjar Enclave No 509 CTS No 428 S V Road Opp Milap...

Страница 23: ......

Страница 24: ...India Water Heating Private Limited Plot No 300 Phase 2 KIADB Industrial Area Harohalli Kanakapura Taluk Ramanagara District 562 112 Karnataka India Toll Free 1 800 103 2468 Website www aosmithindia com Part No 325172 000_R0 Dt ...

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