13
Troubleshooting
Note:
Call Customer Care Centre on
1.800.103.2468
Problem
Possible Cause(s)
Solution
• No display on wired
Heater is not plugged in
Plug in the heater
remote controller
Thermal cutout trips
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• No hot water
No power supply in power
Check the power socket
socket on the wall
Control circuit or internal
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wiring error
• Water temperature
Electronics circuit damaged Call Customer Care Centre
is too high
• Display, no hot water
Heating element(s)
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breakdown or internal
wiring error
• Piping connection
Connection not sealed
Re-connect piping, using tape
leaks
thread sealant.
Refer plumbing instructions on
page 9
• Water leakage
Leakage in tank or
Shut off power immediately
from product
other parts
and Call Customer Care Centre
• Wired remote controller
Leakage of electricity
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displays error code “E0”
• Wired remote controller
Temperature sensor circuit
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displays error code “E1”
short or open
• Wired remote controller
Extra high temperature
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displays error code “E3”
• Wired remote controller
Current leakage detection
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displays error code “E4”
circuit fault
• Wired remote controller
Low voltage protection
Use after voltage returns to
displays error code “E5” (>100 V & <275 V)
normal