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3xLogic’s VRM Software - User’s Guide Page  53 

14

 

Troubleshooting 

14.1

 

Hardware Issues 

DVR does not record 

•

 

Is the DVR on? 

•

 

Does the record light on the DVR light when the record button on the DVR is pressed? 

•

 

Is the appropriate camera attached to the “Video In” input on the back of the DVR? 

 

DVR is beeping 

•

 

There is no video source attached to the “Video In” input on the back of the DVR. 

•

 

If a cable is attached to the “Video Input” and the DVR is still beeping, the video feed is 
inactive. 

•

 

Is the other end of the video cable attached to something? Check for a defective cable 
or an un-powered or defective camera. 

 

DVR network light is not illuminated 

•

 

Is there a network cable plugged into the network jack on the back of the DVR? 

•

 

If there is a network cable plugged into the DVR then check for a defective network 

cable. 

•

 

Is the other end of the network cable plugged into a computer or router? 

 

DVR does not show in VRM software 

•

 

Is the DVR connected to the network?  

•

 

Has the network connection been broken, either on the computer side or the DVR side? 

•

 

Has the DVR been configured properly? 

•

 

Has the DVR had an IP address assigned to it? 

 

DVR does not respond  

•

 

If the DVR does not respond to direct front panel input or network requests, first try to 
restart the DVR. Remove power for 20 seconds the power on. Wait for DVR to go 

through its self-diagnostic routine. If there are any error messages, write these down 
and call tech support. Phone numbers at the end of this guide. 

14.2

 

Software Issues 

Cannot log into VRM software 

•

 

Have you forgotten your login name and password? Get an administrator to assign a 

new password. 

 
Cannot login with administrator privileges 

•

 

All users with administrator privileges may have been deleted from the personnel 
section of VRM “Settings”.  If this is the case, please call support.  Phone numbers are 

at the end of this guide. 

 

Cannot communicate with DVR 

•

 

Has the DVR been configured with it’s own IP address?  

•

 

Has the IP address been correctly entered into “Recorders” section in VRM “Settings”? 

•

 

Has more than 29 days gone by since the recorder was purchased and it is still not 
registered?  Please call support.  Phone numbers are at the end of this guide. 

Содержание Vigil VRM

Страница 1: ...3xLogic s VRM Software User s Guide Page 1 Vigil VRM Package v2 00 User s Guide October 2007 ...

Страница 2: ... PROGRAM SETUP 14 7 1 SETTINGS WINDOW 16 7 1 1 General Settings Tab 16 7 1 2 Path Settings Tab 17 7 1 3 Sections Tab 18 7 1 4 Personnel Tab 19 7 1 5 Session Types Tab 20 7 1 6 Locations Tab 21 7 1 7 Recorders Tab 22 7 1 8 Offences Tab 24 8 CREATING CASES AND SESSIONS 26 8 1 CREATING A CASE 27 8 1 1 Select Investigators 28 8 1 2 Creating a Session 29 8 1 2 1 Adding a Live Recording 31 8 1 2 2 Downl...

Страница 3: ... 5 DVD LABEL 47 10 6 EXPORT HISTORY 48 11 SECURITY 49 11 1 SYSTEM ACTIVITY MONITORING 49 11 2 EXPORT ACTIVITY MONITORING 50 12 REGISTRATION 51 13 HOW TO RECORD AN INTERVIEW 52 14 TROUBLESHOOTING 53 14 1 HARDWARE ISSUES 53 14 2 SOFTWARE ISSUES 53 15 GLOSSARY 55 16 CONTACT INFORMATION 57 ...

Страница 4: ...fic information such as a case number involved investigators offence committed and general notes For each case a number of sessions will be added which contain the different media and information All media can be easily exported for distribution to colleagues attorneys or other involved parties by using the built in export functions of VRM to write to CD or DVD writers DVDs created this way are fu...

Страница 5: ...ctX 8 1 or newer Installation Size 87MB Additional Requirements LAN WAN Connectivity VRM must have LAN WAN connectivity to the digital video recorder s Digital DVR Sanyo DSR M800 Limited to 240GB of storage Only the last octet of the IP address can be configured always set to 192 168 0 Sanyo DSR M810 Will support 600GB of storage Sanyo DSR M814 Will support 600GB of storage Four channels of video ...

Страница 6: ...Setup Install MSDE Install VRM software Connect the digital voice recorder of your choice and install any software that comes with this device Start VRM application Create a user with administrator privileges Configure the settings 3 3 Test System Record and download video Record and download audio Export video and audio Import video and audio 3 4 Initial Setup Complete Your new digital video reco...

Страница 7: ...o Audio and Images Recording to DVDs playable on any consumer DVD player Export video in AVI or MPG2 format Export images in BMP or JPG format Generate and export audio files in WAV format Sound Import audio files from handheld digital recording devices in WAV or Olympus DSS format Digital Pictures Import digital pictures in any standard format JPEG BMP TIFF RAW and more Documents Import a variety...

Страница 8: ...eplacing your VCR with the Sanyo DVR Connect your existing VCR s video and audio cables to the DVR Connections diagrams for the different units are as follows You will also need to connect a network cable to attach the DVR to your network 5 1 1 Sanyo DSR M800 Connections In Out Audio NTSC PAL TV System MIC IN LAN Video 5 1 2 Sanyo DSR M810 Connections In Out Audio Video NTSC PAL OFF ON TV System R...

Страница 9: ...panel Navigate to entry number six RS485 Network Remote Set using the front panel arrow keys Use the right arrow key to enter the settings Navigate to Advanced Setting again pressing the right arrow key to enter the advanced settings screen Navigate to IP Address and press the right arrow key Pressing the right arrow key will select each porting of the IP address in sequence When the portion of th...

Страница 10: ...10 DVR AMP AMP MIC MIC Camera Camera Long Term Record Storage Video and Data DSS Audio Recorder DVD Writer VRM Operator Station DVD Burner DSS Audio Docking Station VRM Software Interview Room 1 Interview Room 2 Network Video Cable Video Cable Audio Cable Audio Cable 3xLogic s VRM Software User s GuidePage 10 ...

Страница 11: ...ble click the EXE file that you downloaded to run it If you are installing from CD load it in your CD ROM drive and run the EXE on it Note To install MSDE you must have at least 76MB of free hard drive space Navigate through the installation screens as follows Install Screen Details Welcome Names the software you are installing Ready To Install Gives you one more chance to abort the installation C...

Страница 12: ...ce Warning During the installation you may get a Windows File Protection and or a Windows Logo testing notice Please follow the following instructions when this happens Failure to do so can result in a non functioning software installation Click Continue Anyway Click Cancel Click Yes ...

Страница 13: ...coding required Installs Adobe Acrobat Reader for viewing the User s Guide optional o Acrobat Reader has it s own install process Please be sure to follow the prompts If you already have a PDF viewer installed you can safely click No at the prompt Installs DV Player for video playback optional 6 5 Upgrading VRM Software To upgrade VRM software go to the program called Update Start Programs Vigil B...

Страница 14: ...uidePage 14 7 Initial Program Setup When the VRM application is opened for the first time the following window will alert you to set up a user with administrator privileges Click and the Personnel tab in the Settings window will open ...

Страница 15: ...eck box check it now You will be asked to confirm the password when you click Warning Do not forget this user name and password If you do VRM will lock you out of the system If this happens see the contact information in Section 0 After setting up an administrator account the remaining settings should be configured to ensure full functionality of the VRM software These are 1 Path Settings 2 Sectio...

Страница 16: ...ral Settings Tab Site Name Enter a site name here This can be anything from a store location to a precinct number Show splash screen on startup Check uncheck this box to show hide the VRM splash screen on program startup Default Country State Province You can specify a default country and state province to expedite data entry for personnel and case entities Include DV Player with data exports Chec...

Страница 17: ... storage and on a separate drive partition from the Case Materials Path if possible DV Player Path Specifies the location of the DV Player software Case Materials Path Specifies the location to store case materials VRM will create a new directory for each case under the Case Materials Path The unique case number will generate the folder name Note It is highly recommended that you change the defaul...

Страница 18: ... sections you can assign users to specific sections At least one section must be created and there is no limit on the amount of sections you can add Opens the Section Info window Type in the name of your new section Opens the Section Info window for the selected section Here you can change the name of this section ...

Страница 19: ... it is important to assign a User Name and a Password for each user This will allow them to log on to VRM It is also important to assign a few power users administrator status This allows them access to the Settings window and allows them access to all created cases and sessions giving them full editing rights The Administrator checkbox will become active as soon as you assign a User Name and Pass...

Страница 20: ...ation Opens the Personal Info window for the selected person Here you can add change any information you wish for this particular person Deletes the selected person Note You cannot delete personnel that have already been assigned to a case 7 1 5 Session Types Tab This is where you can enter the different types of sessions that may be needed ...

Страница 21: ...e recording audio visual material taking notes conducting interviews or taking photographs Note The recorders list in the Location Info window identifies which DVRs have been assigned to that location You cannot assign recorders from the Location Info window No recorders will be shown until DVRs have been configured and assigned to locations from the Recorders tab Opens the Location Info window Ty...

Страница 22: ...3xLogic s VRM Software User s GuidePage 22 Opens the Location Info window for the selected location Here you can change the name of this location Deletes the selected location 7 1 7 Recorders Tab ...

Страница 23: ...r a description and the correct IP address port for the recorder in this particular location The IP address will have been configured for your recorder during its initial setup The default port is set to 20000 Set a location for this camera These selection items come from the Locations tab If a new location is required enter it under the Locations tab and then return and edit this particular recor...

Страница 24: ...s list Add All Adds all detected DSRs to your Recorders list Cancel Cancels the auto detection process and closes the window You cannot add the same DSR twice 7 1 8 Offences Tab This provides an updatable list of commonly used offences Opens the Offence Info window Type in the name of your new offence Opens the Offence Info window for the selected offence Here you can change the name of this offen...

Страница 25: ...3xLogic s VRM Software User s GuidePage 25 Deletes the selected offence ...

Страница 26: ...d log on to the system You can log in as a normal user that will give you all functionality except for administrative privileges If you log on as a user with administrative privileges you will get full control of all features including adding new users monitoring system usage and the system settings section ...

Страница 27: ...you create a duplicate file number you will be alerted and asked to use another number 2 Select a section from the drop down list 3 Select an offence from the drop down list or type a new one into the field It will automatically add this offence to the normal list 4 Click to open the selection window where you can select any involved investigators 5 Add any appropriate notes 6 Enable This case is ...

Страница 28: ...licking the blue bar titled Filter near the top This will drop down the search filters By entering search criteria and enabling the filter click you can limit the Select Investigators window to only the people you wish to see Opens the Personal Info window so you can add another investigator See Section 7 1 4 for more details Opens the Personal Info window so you can edit the personal information ...

Страница 29: ...elect Investigators window To add an investigator click on the check box next to the name This allows you to select and deselect involved investigators Once all investigators have been added click in the Select Investigators window which will return you to the Case Info window At this point you can click to save the case information and close the Case Info window or you can go on to create a sessi...

Страница 30: ...revent other non administrative users from viewing this session Note The notes field is limited to 1000 characters Adding entities investigators or transcribers to the session is done in exactly the same way you previously added investigators to the case See Section 8 1 1 for details Opens the Entities search window This window behaves in exactly the same way as the Select Investigators window Sev...

Страница 31: ...fter personnel involved in the session have been selected then you may begin to start adding media to the session 8 1 2 1 Adding a Live Recording Clicking will open the Confirm Date and Time window These are going to be the date and time for the recorded video Make appropriate changes if required and then click Select the DVR you wish to record from in the list of DVRs A preview of the DVR footage...

Страница 32: ...preview Previously recorded footage for the current session is displayed in the Recording Controls list This information includes the start and end time for the recorded footage For a new session this section will be blank To begin recording live footage click The window changes to recording mode indicated by the flashing red dot in the lower left and the Status Recording message in the status bar...

Страница 33: ...dia as well All media files associated with the session are listed at the bottom of the window including the media filename the type of file the start time and the end time For media other than video only the end time will be present You can return to this session at anytime and add more files should they become available 8 1 2 2 Downloading Previously Recorded Video Click and select Video Selecti...

Страница 34: ... table A preview of the footage will appear at the right which is streamed directly from the DSR The navigation slider can be dragged to seek to exactly the point in the selected video The footage time is updated as the slider is dragged and a tool tip indicates the number of seconds from the start of the footage Seeks to the first frame of the footage When paused step backwards one second While p...

Страница 35: ...emoves both the starting and ending markers Crops the footage selected by the start and end markers The navigation slider will reset to view only the cropped footage Stereo Left Right Channel Selects which audio channel will record Note Cropping footage in no way alters to the video stored on the DVR as it only selects a sub range to be downloaded To display all of the available footage perform yo...

Страница 36: ...multiple files by holding down the Ctrl key while clicking on each file desired for download The button will play the selected file to help you determine if you have the correct file Once all of the files desired for download have been selected click You can download more audio files at this point or you can click to return to the Session Details window Your newly downloaded audio recordings will ...

Страница 37: ...ch as photos Microsoft Word documents spreadsheets etc to the session by importing them Click to open the Import window Select any type of file you wish to attach to the case and click You will be returned to the Session Details window You can also hold down CTRL at the same time to select multiple files to import ...

Страница 38: ...ight any file in the Files section and click This will start the associated viewer for the file type Audio and video will be played back using the VRM built in playback programs while other formats will use the associated Windows program for preview 8 1 2 7 Generating WAV Files from Video Files Highlight any MP2 in the Files section and click This will automatically generate and import WAV files f...

Страница 39: ...eated cases Clicking will open list of cases meeting the search criteria Selecting the case and clicking or double clicking the case in the lower results section will open the Case Info window for that selected case You can add or change any information as needed as well as viewing session information for the selected case Please see Section 8 1 for specific details on case information and Section...

Страница 40: ...ns Click then Sessions to open the Search Sessions window You can enter in any known session information if you wish to narrow your search results The default search will list all the created sessions Clicking will open list of sessions meeting the search criteria ...

Страница 41: ...e clicking the session will open the Session Info window for that selected session You can add or change any information as needed Please see Section 9 1 2 for specific details on session information Selecting the case and clicking will open the Case Info window for that selected session Please see Section 9 1 for specific details on case information ...

Страница 42: ... 1 Creating a Case Summary You can automatically create a case summary from the Case Info window Click the Case Summary button to open up a preview window containing the summary You can either save the summary as an HTML file or print it directly 10 2 Exporting Case Media Select the cases you wish to disclose by using the search function see Section 9 1 for details After opening the Case Info wind...

Страница 43: ...reated DVD Information such as location date time stamps site name and custom text can be added and placed on various portions of the video screen DVD CD Drive Selects the device that will write the DVD By default it will select the first writable media device The option Image Recorder will create an ISO image file instead of creating the DVD A window will prompt after creating the image asking wh...

Страница 44: ...se to the location using the standard windows explorer layout Note A different folder or destination can be selected for each session in the case After each session is exported select location details and then click Export to continue with the next session For example to organize the session files for easy reference a folder named after each session could be created Click to begin the export proce...

Страница 45: ...dow All media associated with the particular session are shown You must select media files individually and click to move then into the Files to Export section Once all files required for the export have been added to the Files to Export section there is one last chance to verify the correct files by using To remove files from the Files to Export section click Removed files only removes them from ...

Страница 46: ...city of any exported video files This authentication is done by performing a special verification of each frame of video footage to ensure there has been no digital manipulation of the file After recording or downloading video footage to a session you can view the file in DV Player By clicking the button in the lower right corner of the window you will begin authenticating the opened video footage...

Страница 47: ...Label You can label the DVD for later reference The following template is an example of what information may be included on the label This sample template is included with the VRM software It can be found in Start Menu Programs Vigil Disk Label Template ...

Страница 48: ...n the Export History window All the exports associated with a particular session are displayed listing the date and the name of the exporter Selecting a particular export and clicking will display details about the export including the specific files and reason for the export ...

Страница 49: ...rs VRM also tracks access activities This feature is only available to administrators Items that are tracked include 1 Login Logout 2 Opening new case 3 Editing case information 4 Export Import 11 1 System Activity Monitoring To view the System Activity Monitor window you must be logged in with administrator privileges To view the access and activity logs click and select System Activity The Syste...

Страница 50: ... the last 10 000 changes Column headings are storable in ascending descending order by clicking on the title Click to save a copy of the data to a location of your choice The saved file is in text format and may be viewed with a simple text file viewer like notepad Opens the Case Info window for the selected export item Opens the Session Details window for the selected export item Opens the Export...

Страница 51: ...umber your name company name and contact information to 3xLogic at support 3xLogic com 3xLogic will contact you with a registration key Once you have received a registration key 1 Select the serial number of the Sanyo DSR unit you are registering from the Unregistered Sanyo DSR Units drop down list 2 Enter the registration key 3 Click Register 4 Click OK to the confirmation box 5 Repeat steps 1 4 ...

Страница 52: ...TOP button on the DVR 1 Press REC STOP button on the DVR 8 1 2 for details SEARCH POWER TIMER FULL PLAY STOP STILL ALARM REC STOP USB SANYO DIGITAL VIDEO RECORDER DSR M810 LOCK REMOTE MENU RESET LAN LINK ACT MENU EXIT OSD CUE REVIEW 2 Conduct interview 3 Press hold REC STOP button on the DVR recorder for 5 seconds until the light turns off 4 Retrieve video through VRM a Create or open a case b Add...

Страница 53: ...ion been broken either on the computer side or the DVR side Has the DVR been configured properly Has the DVR had an IP address assigned to it DVR does not respond If the DVR does not respond to direct front panel input or network requests first try to restart the DVR Remove power for 20 seconds the power on Wait for DVR to go through its self diagnostic routine If there are any error messages writ...

Страница 54: ... recommended media list please obtain one of the media types on the list When trying media not on the list please run a trial export to test media player compatibility before using Cannot download video data from DVR Has the DVR been properly configured with an IP address and has this IP address been correctly entered into the Recorders section of VRM Settings Cannot download audio data from digit...

Страница 55: ...Digital Video Recorder The digital equivalent of a VCR Digital video recorders contain no physical tape but record video on a hard drive DVR 2 Digital Voice Recorder The digital equivalent of a tape recorder Digital voice recorders do not use physical tape but record on a memory card File A collection of related data or program records stored as a unit with a single name Hard Drive Computer hardwa...

Страница 56: ...t graphics and images in a device independent and resolution independent format These documents can be one page or thousands of pages very simple or extremely complex with a rich use of fonts graphics colour and images To download the free PDF reader go to http www adobe com Resolution The fineness of detail that can be distinguished in an image For a monitor this number is usually expressed in te...

Страница 57: ...xlogic com Please contact us by e mail at support 3xlogic com technical support or using the following contact information 3xLogic Technical Support Toll Free 877 3XLOGIC 877 395 6442 Email support 3xlogic com Website www 3xlogic com 3xLogic Corporate Headquarters 16 6782 Veyaness Road Victoria BC V8M 2C2 Canada 3xLogic USA Main Office 6510 West 91st Avenue Westminster CO 80031 USA ...

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