24
Problem
Possible cause
Solution
- The print position is
not correct when
printing small volume
labels
*
The label sensor setting is
incorrect
*
The label size setting is
incorrect
*
The vertical offset setting
of the volume label style in
the printer driver is
incorrect
*
Recalibrate the label sensor
*
Set the correct volume label size and
volume label gap size
*
If the BarTender software is used, set
the vertical offset in the printer driver
- Print missing on
both left and right
sides
* The label size setting is
incorrect
* Set the correct label size
- The RTC time is
not correct after
restarting the printer
* The battery is dead
* Check the battery on the main board
- Wrinkle problem
*
The print head pressure is
uneven
*
The label paper is
installed incorrectly
*
The printing density is
incorrect
*
The label paper feeding is
incorrect
*
For uneven print head pressure, refer
to the next section for adjustment
*
Set the appropriate label printing
density
*
Use the label width adjuster to adapt
it to the label width
- Gray lines appear on
black mark paper
*
There is dirt on the print
head
*
There is dirt on the rubber
roller
*
Clean the print head
*
Clean the rubber roller
- Unstable printing
*
The printer is in the Hex
Dump mode
*
The serial cable (RS-232)
setting is incorrect
*
Turn the printer off and on again to
jump out of the Dump mode
*
Reset RS-232
