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Troubleshooting

3M™ Wireless Communication System Model XT-1

Installation Manual

May 2008 – Revision 1.3

Page 49 of 62

Troubleshooting

Headset Indicator Lights

The following table describes the operating modes of the headsets according to
the indicator lights. Use it as a troubleshooting reference.

Indicator

Mode Description

Off (no light)

Indicates power is of f.  I t will t urn off
automatic ally  if  it fails t o register within two
minutes or if  the battery dies.

Solid Green

Headset is signed on, standby, Lane 1.

Solid Amber

Headset is signed on, standby, Lane 2.

Solid Red

Headset is in transmit mode.

Flashing Green
(changed from f lashing amber)

Headset has not regist ered, but f ound an open
base t o which it will t ry t o register.

Flashing Green
(immediately after power on)

Headset is registered but has not yet
synchronized or signed on to the base stat ion.

Flashing Amber

Headset is not regist ered and has not found a
base st ation.

Steadily Flashing Red

Headset is the ac tive order taker, but the
microphone is muted.

Single Red Flash
(changed from f lashing green)

Headset has successfully synchronized and
signed on with a base station (“Lane 1” or
“Lane 2” will also be heard in the earpiec e).

Alternating Flashing G reen and
Amber

Page Monitor Mode.

General Troubleshooting

Problem

Possible Cause

Solution

The base station has no power.

Make sure the power transformer is
plugged into the wall outlet and into the
base station power receptacle. If the LCD
display does not come on, check for power
at the wall outlet.

Headsets are not registered to Base
Station.

No communications. All headsets have
green LED is flashing.

The Base Station is defective.

Call for authorized service.

Headset is not registered to base station.

A single headset has green LED flashing

Defective headset.

If the other headsets register OK, the single
headset needs repair.

No power to the external vehicle detector.

Plug the vehicle detector into power outlet
or replace the detector fuse.

Vehicle detector is “locked up.”

Remove power to vehicle detector for a few
seconds to reset the detector.

No vehicle alert tone in all headsets.

The base station alert tone volume is set
too low.

Adjust alert tone volume.

Содержание XT-1

Страница 1: ...3M Wireless Communication System Model XT 1 Installation Manual ...

Страница 2: ...May 2008 Revision 1 3 3M Building and Commercial Services Division 3M Wireless Communication System Model XT 1 Installation Manual Revision 1 3 May 2008 ...

Страница 3: ...he Monitor Volume 35 Change the Night Volume 37 Registering Headsets 37 Change Noise Reduction Level 38 Set System Date and Time 39 Change Global Settings 39 Order Taking Modes Setup 43 Change Site Scheduling 43 Change Site Information 44 Change Self Monitoring 44 Change Passcodes 44 Two Base Station Setup 45 Installer Setup 45 Factory Setup Restore Factory Defaults 46 Create and Load Templates 46...

Страница 4: ...Table of Contents May 2008 Revision 1 3 Page 4 of 62 3M Wireless Communication System Model XT 1 Installation Manual Appendix Dual Lane Installation Instructions 57 Recommended Procedure 57 Index 59 ...

Страница 5: ...must be installed as specified in the 3M Wireless Communication System Model XT 1 Installation Instructions and operated as specified in 3M Wireless Communication System Model XT 1 Operating Instructions in quick service drive through restaurants and convenience stores It has not been evaluated for other uses or locations Signal Words Explanation of Signal Word Consequences WARNING Indicates a pot...

Страница 6: ...eat above 200 F or incinerate the battery Always replace batteries battery chargers and power supplies with 3M approved units acceptable for use in this system to avoid system function safety concerns Do not modify this 3M Wireless Communication System Model XT 1 Install only 3M provided components Use only 3M approved system replacement parts CAUTION To reduce the risks associated with environmen...

Страница 7: ...ruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Note This Class A digital apparatus also complies with Canadian ICES 003 Note This Product contains an intentional radiator operating at 2 4GHz FCC and I...

Страница 8: ...Overview May 2008 Revision 1 3 Page 8 of 62 3M Wireless Communication System Model XT 1 Installation Manual ...

Страница 9: ...to 0 81mm diameter shielded twisted pair audio cable sufficient in length to connect the speaker and microphone assembly from the order point to the base station Important Note The twisted pair of wires for the microphone connection must be shielded for proper operation In duplex systems microphone and speaker cannot be in the same jacket unless specially designed for duplex such as 3M Cable part ...

Страница 10: ...each drive thru type A Single Drive Thru is the most common configuration It is comprised of one lane of traffic with one order point and one or two drive thru windows for payment and pick up Pick Up Cash Order Point A Tandem Drive Thru is comprised of a single lane of traffic with two order points one in front of the other and one or two drive thru windows for payment and pick up ...

Страница 11: ...int 2 Order Point 1 A Dual Drive Thru is comprised of two completely separate drive thru systems each with its own lane usually on opposite sides of the building its own order point and one or two drive thru windows for payment and pick up The simplest dual drive thru is two single drive thrus but it is possible to have dual tandem dual side by side or even a combination of different drive thru ty...

Страница 12: ...resence detectors are more common They tell the base station when a vehicle is present over the detector They remain active as long as the vehicle stays within the range of detection Pulse detectors are less common They tell the base station when a vehicle has arrived but have no mechanism to know if or when the vehicle leaves An air hose is typically used to provide the pulse signal when a vehicl...

Страница 13: ...d microphones For information on wiring and configuring the vehicle detector s to the base station see Base Station to Component Wiring page 19 For information on installing the vehicle detector circuit boards in the base station see Installing Accessory Boards in the Base Station on page 25 Install the Base Station Choose a Location Generally the base station should be located centrally and close...

Страница 14: ...r be sure that the base station s range includes the outside order taker location If the best location you find is still unable to communicate to all areas you may need to install an external antenna Removing and Replacing the Cover To remove the base station cover 1 Disconnect power from the base station 2 Loosen the two screws located at the bottom of the cover 3 Lift the cover upward and away T...

Страница 15: ...ng has been prepared and is available at the base station If not see Base Station to Component Wiring page 19 3 Follow local best practices and any applicable regulations to route the cables into the base station cabinet s top sides or back through the wall as neatly as possible Do route power supply wiring with communication wiring in the same conduit 4 Attach all cables to their appropriate term...

Страница 16: ... wire the system components together Note In all cases you must have one base system for each order point i e you cannot run two or more order points from a single base station Base Station Wiring Terminal Identification The following diagram identifies all of the wiring terminals and their labels The table that follows provides definitions of the labels and identifies where they should be connect...

Страница 17: ...om the transformer ORDER POINT All of the wires on this terminal block go to the order point or monitor speaker 12V OUT 12 VDC power supply EARTH Earth ground MIC Positive phase microphone wire MIC Negative phase microphone wire GND Microphone wire shielding MEN SPKR Positive phase order point speaker MEN SPKR Negative phase order point speaker MON SKR Positive phase monitor speaker GRT_CN GRT_CN ...

Страница 18: ...interconnected base station IN Negative in connects to negative out on interconnected base station IN Positive in connects to positive out on interconnected base station INTERBASE_2 All wires on this terminal block go to INTERBASE_2 terminals on the interconnected base station OUT negative out connects to negative in on interconnected base station OUT Positive out connects to positive in on interc...

Страница 19: ... the external audio device IN Positive in connects to positive in on device IN Negative in connects to negative out on device GND Ground OUT Positive out connects to positive in on device OUT Negative out connects to negative in on device Base Station to Component Wiring Good Wiring Practices To reduce interference and improve signal quality use the following practices for all communication wiring...

Страница 20: ...ation and the components of a single drive thru In systems with two base stations use this wiring diagram for each of the stations then see Base Station to Base Station Wiring Page 21 Note Vehicle Detector 1 VEHDET 1 must always be used for proper base station operation Vehicle detectors 2 and 3 or any integral detectors installed with optional modules can be used at your discretion ...

Страница 21: ...ommunication System Model XT 1 Installation Manual May 2008 Revision 1 3 Page 21 of 62 Base Station to Base Station Wiring In any site with two base stations the wiring between the two stations should be completed as shown below ...

Страница 22: ...ation system that can be used in the event of base station failure The wiring diagram below shows where the connections are made for a 3M Wired Intercom Systems Classic Series Model D15 You can use a different brand of intercom system but the wire color coding will be different so you will have to determine how to wire the systems together by following the terminal labels ...

Страница 23: ... circuits to operate an auxiliary relay for a number of convenient uses typically an external greeter or timer module but could also be used to operate a vehicle approach chime or other device that is independent of the intercom system Virtually any device that can be activated by opening or closing a switch can be linked to vehicle detection The relay terminals are numbered according to the vehic...

Страница 24: ...ly being operated by auxiliary relay 3 To make the light turn on when a vehicle is detected terminals RELAY3_COM and RELAY3_NO normally open would be used To make the light turn off when a vehicle is detected terminals RELAY3_COM and RELAY3_NC normally closed would be used Vehicle Approach Monitor If one of your vehicle detectors will be used as a vehicle approach monitor use an auxiliary as shown...

Страница 25: ...VEHDET 2 for your vehicle approach detector You can also use Vehicle Detector 3 VEHDEH 3 To do so use the corresponding RELAY3_COM and RELAY3_NO terminals Installing Accessory Boards in the Base Station Accessory boards include up to three vehicle detectors greeter module and timer module They must be installed into the base station according to the following procedures ...

Страница 26: ...the detector without stopping to order Presence pulse setting typical vehicle detectors detect the presence of a vehicle They remain active for as long as a vehicle is in range of the detector however there are some types e g air hoses that only trigger when a vehicle drives over them with no further feedback to indicate whether the vehicle remains The fourth dip switch must be set to the type of ...

Страница 27: ...onfigure the dip switches according to the table on the circuit board and your needs Adjust the sensitivity of vehicle detection by manipulating the top two dip switches Enable or disable a two second detection delay by manipulating the third switch Choose presence or pulse detection by manipulating the fourth switch ...

Страница 28: ...oop detector Steady red indicates that power is applied and a vehicle is currently detected Note The vehicle detector fails closed therefore if there is a fault the system assumes that there is a vehicle present Greeter Module There is one space along the bottom right of the base station for the optional greeter module Perform the following procedure to install it 1 Ensure that the base station is...

Страница 29: ...e flat cable between the timer module board and the base station board The left to right pin order is the same on both boards the left pin on one corresponds to the left pin on the other Power Up After installation is complete you can power up the system by plugging in the base station transformer Run Mode Menu When the system is powered up and functioning normally the Run mode menu appears on the...

Страница 30: ...Installation May 2008 Revision 1 3 Page 30 of 62 3M Wireless Communication System Model XT 1 Installation Manual ...

Страница 31: ...n Display Once you are in the configuration mode you can use the buttons on the base station display to update all configuration parameters Interpreting Display Information Depending upon what you are doing or what you can do text on the display screen is handled according to the following conventions Static or Informational Static informational or non editable text has no markings on it Editable ...

Страница 32: ...sing the 7 button three times creates a letter t 7 s t See Service button below for creating upper case letters Mode Exit button In run mode you must press and hold Mode while entering your passcode to enter user or installation service In user and installation service modes use the Mode button to exit from a current field that you are editing without saving any changes or to go upward backward in...

Страница 33: ...s chapter assume that you are using the display to configure your base station s However it is also possible to configure the base station using a desktop or laptop computer To do so use the display to set the DSP configuration see below then connect the computer and the base station using a patch cable to a router or a crossover cable directly to a computer Network Setup To configure the network ...

Страница 34: ...slow times will likely produce volume settings that are too low Note Inbound and outbound are always defined from the perspective of the headset Inbound Microphone Volume Changing the inbound microphone volume affects the sound volume coming from the customer order point microphone To turn up or down the inbound microphone 1 Enter the configuration mode see page 31 2 Select a new value for 01 Driv...

Страница 35: ...you want to control follow the instructions in the following sections Inbound Listen Changing the inbound listen volume affects how loudly the monitor plays the inbound customer order point communication You can also disable the monitor playing inbound sounds To change the inbound listen monitoring settings 1 Enter the configuration mode see page 31 2 Select 02 Monitor Volume 3 To enable or disabl...

Страница 36: ...ngs 1 Enter the configuration mode see page 31 2 Select 02 Monitor Volume 3 To enable or disable the monitor from playing the vehicle approach tone change the value for Vehicle Approach Enable to ON or OFF 4 To change the volume level select a new value for Vehicle Approach Volume The range is 0 silent to 20 maximum Page Messages Paging is headset to headset communications Changing the page messag...

Страница 37: ...ed value not the resulting level therefore if it is the same as the day volume level the speaker will turn off at night You cannot change the day outbound talk volume on this screen only the reduction amount identified above Registering Headsets Each headset must be registered to a base station before it can be used Once registered it should not need to be registered again unless it is intentional...

Страница 38: ... can manually reset its number of inactive days to zero see Change Self Monitoring on page 44 for information about the inactive days timer To reset the inactive days 1 Enter the base station configuration mode see page 31 2 Navigate to 08 Headset Setup Currently Editing Headset 3 Press W or X if necessary to scroll to the headset ID number for the headset you want to reset 4 Select CLEAR Checking...

Страница 39: ...t and type new values over the existing data in the formats shown in parentheses HH Hours 01 to 24 e g 6 00 pm is 18 MM Minutes 01 to 60 SS Seconds 01 to 60 MMM Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov or Dec DD day 01 to 31 Year Last two digits of the year 00 to 99 20 is fixed and cannot be changed Change Global Settings Global settings are an assortment of options that you must choose b...

Страница 40: ...nfiguration mode see page 31 2 Select 07 Global Settings 3 To enable or disable the monitor playing the outbound talk change the value for PAGE Channel Heard by Order Taker to NO or YES Number of Base Stations at this Site When there are two base stations used together tandem dual or side by side drive thrus they must be configured to work together Perform the following procedure to enable the two...

Страница 41: ...mpt Language Perform the following procedure to select the language s of the store closed and pull ahead prompts The prompts can be spoken in English Spanish French or repeated in multiple languages 1 Enter the base station configuration mode see page 31 2 Change the value for 07 Global Settings Order Point Prompts in English to Yes or No 3 Press Enter to implement the change or press Mode to aban...

Страница 42: ...edure to enable or disable paging to be heard by operators on both lanes 1 Enter the base station configuration mode see page 31 2 Change the value for 07 Global Settings PAGE Messages Can Cross Lanes to YES or NO Detector Type Because there are two basic types of vehicle detector pulse and presence you must specify which type you have in the base station 1 Enter the base station configuration mod...

Страница 43: ...ay of the week and the times assigned as Day and Night which determine when the day and night volume settings change Perform the following procedure to set the regular site schedule 1 Enter the base station configuration mode see page 31 2 Navigate to 10 Site Scheduling Regular Site Schedule 3 Change the value for each day of the week and each of the four defined fields Open Day Night and Close Pr...

Страница 44: ...enable or disable self monitoring change the value for Self Monitoring Enabled to Yes or No 4 If self monitoring is enabled Select a value for Number of Inactive Days Allowed The range is 7 to 255 The number represents how many days of inactivity must pass for any given headset before the system interprets the absence as a problem and forwards the information to 3M Select a value for Resend Error ...

Страница 45: ... installer or in case of complete system restoration or backup Load Installation Settings Installation settings are a complete set of configuration data that the installer can save after the initial installation configuration is completed It is essentially a backup save point in case configuration settings are inadvertently changed in ways that are not easy to identify or correct To load the insta...

Страница 46: ...cedure to cleanly power down then power up without unplugging the system 1 Enter the configuration mode see page 31 2 Select 16 Reboot System 3 Change the value of Power Cycle Complete System to Yes 4 Press Service Check the Revision Levels Perform the following procedure to view the revision levels and serial numbers of your base station 1 Enter the configuration mode see page 31 2 Select 17 Revi...

Страница 47: ...uplex Microphone 78 6911 4935 1 has an output level of 71dB at 1 kHz According to the table the setting in the base station should be 2 Note Due to slight microphone variability and cable impedance you may need to adjust the gain level setting by 1 or 2 dBs Change Technical Service Contact Information Perform the following steps if you would like custom technical service information to be displaye...

Страница 48: ...Configuration May 2008 Revision 1 3 Page 48 of 62 3M Wireless Communication System Model XT 1 Installation Manual ...

Страница 49: ...is muted Single Red Flash changed from flashing green Headset has successfully synchronized and signed on with a base station Lane 1 or Lane 2 will also be heard in the earpiece Alternating Flashing Green and Amber Page Monitor Mode General Troubleshooting Problem Possible Cause Solution The base station has no power Make sure the power transformer is plugged into the wall outlet and into the base...

Страница 50: ...com Turn the backup intercom on or plug in its power transformer The volume controls are set too low on the backup intercom Turn the volume controls up No Talk or listen from the menu sign when using the backup wired intercom The 3M Wireless Communication System Model XT 1 works OK Defective backup intercom or wiring Call for authorized service Worn or defective Talk or Page switch No Talk or Page...

Страница 51: ...to charger Make sure power transformer is plugged into charger and a live outlet Defective battery Try a known good battery No lights come on when a battery is inserted into charger Defective charger Call for authorized service Worn out batteries Replace battery Short battery life Wrong type of power transformer used for charger Make sure power transformer is marked Secondary Voltage 14 VAC The gr...

Страница 52: ...Troubleshooting May 2008 Revision 1 3 Page 52 of 62 3M Wireless Communication System Model XT 1 Installation Manual ...

Страница 53: ...er Specification or Requirement Input Power 120 VAC 50 60 Hz 15A Standard 3 prong outlet required station includes AC adapter Radio Frequency 2 4 GHz ISM Speaker outputs 5W Functional Parameter Specification or Requirement Maximum number of order points per base station 1 Maximum number of headsets per base station more than 15 Maximum number of vehicle detectors per base station 3 Maximum number ...

Страница 54: ...Appendix Base Station Specifications May 2008 Revision 1 3 Page 54 of 62 3M Wireless Communication System Model XT 1 Installation Manual ...

Страница 55: ...the inbound volume control to a higher level or show the customer how to increase the headset volume Do not increase the volume using the PreAmp gain The PreAmp is designed to optimize the 3M Wireless Communication System Model XT 1 and the Microphone and should not be used to increase the volume level Optimizing the Installation The following steps may reduce the possibility of customer complaint...

Страница 56: ... the first second of each order there is a delay while the Order Taker starts to speak If the Delay lasts more than a second follow the flowchart outlined below You may also experience a delay if a vehicle at the order point moves while the order is taking place this usually happens at the end of a call while the order taker tells the customer the total ...

Страница 57: ...location for interbase wiring 8 Mount base station 1 page 14 9 Make the wiring connections from lane 1 to base station 1 page 19 Do not make the interbase wiring connections at this time 10 Power up base station 1 11 Register all of the headsets to base station 1 Page 37 12 Set the following for base station 1 PreAmp gain page 46 Outbound volume page 34 Inbound volume page 34 13 Thoroughly test th...

Страница 58: ...Appendix Dual Lane Installation Instructions May 2008 Revision 1 3 Page 58 of 62 3M Wireless Communication System Model XT 1 Installation Manual ...

Страница 59: ...g lane 42 cut out headset 50 Date 39 DAY NIGHT 18 Dead battery 51 Delay 26 Dimensions 53 Display buttons 32 navigating 31 Dual double drive thru definition 11 Dual lane installation 57 EARTH 17 Echo 39 Enter Select button 32 Ethernet port 33 EXT_AUDIO 19 EXT_MSG 18 Factory settings 46 FCC information 7 Feedback 50 Full duplex definition 40 Global settings 39 GND 17 18 19 Green light charger 51 Gre...

Страница 60: ...Product Overview 5 Prompt language 41 pull ahead 41 store closed 41 Pull ahead prompt 41 Pulse 26 Pulse detectors 12 Reboot 46 Registering headsets 37 Regular site schedule 43 RELAY1 2 3 18 Removing headsets 38 Revision levels 46 Run mode 29 Safety rules 5 Schedule 43 Screws 9 Self monitoring 38 44 Sensitivity 26 Service Shift button 33 Shielding requirement 9 Side by side drive thru definition 11...

Страница 61: ...nstallation Manual May 2008 Revision 1 3 Page 61 of 62 Vehicle detector types 12 Volume 34 inbound microphone 34 monitor 35 night 37 outbound greeter message 35 outbound talk 34 vehicle alert 34 Warning definition 5 wiring base to base 21 components 19 ...

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