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T
ECHNICAL
S
UPPORT
3Com provides easy access to technical support information
through a variety of services. This section describes these services.
Information contained in this section is correct at time of
publication. For the most recent information, 3Com recommends
that you access the 3Com Corporation World Wide Web site.
Online Technical Services
3Com offers worldwide product support 24 hours a day, 7 days a
week, through the following online systems:
■
World Wide Web site
■
3Com Knowledgebase Web Services
■
3Com FTP site
World Wide Web Site
To access the latest networking information on the
3Com Corporation World Wide Web site, enter this URL into
your Internet browser:
http://www.3com.com/
This service provides access to online support information such as
technical documentation and software, as well as support
options that range from technical education to maintenance and
professional services.
3Com Knowledgebase Web Services
This interactive tool contains technical product information
compiled by 3Com expert technical engineers around the globe.
Located on the World Wide Web at
http://knowledgebase.3com.com
, this service gives all
3Com customers and partners complementary, round-the-clock
access to technical information on most 3Com products.
3Com FTP Site
Download drivers, patches, software, and MIBs across the
Internet from the 3Com public FTP site. This service is available
24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information
into your FTP client:
■
Hostname:
ftp.3com.com
■
Username:
anonymous
■
Password:
<your Internet e-mail address>
You do not need a User name and password with Web browser
software such as Netscape Navigator and Internet Explorer.
