33
No Servers Found
If during installation, the Discovery Application displays an error
message that reads ‘
No Server Found’
, follow the procedure
below to determine the possible cause.
1
Check that the PC running the Discovery Application has access
to the network. Open Network Neighborhood and look for other
computers.
2
Check the basic network requirements as described in the
“Spot
Checks”
section on
page 30
.
3
Check that the Network Storage Server is fully powered up and
that the LEDs are in normal status. See the section about the
“LED Functions” on page 11
.
4
Check the Alert LED on the front of the Network Storage Server
is not activated. See the section about the
“Alert LEDs” on
page 30
.
5
Check that the LAN 10 Mbps or 100 Mbps Link Status LED is ON
and the Hub or Switch at the other end of the cable indicates
the same Link connection speed. If not, see the section called
“LAN LEDs are Off” on page 31
.
6
Check that a Router is not installed between the PC running the
Discovery Application and the Network Storage Server. Remove
the Router if one is installed.
7
Restart the Network Storage Server and check the LEDs are in
normal status. See the section about the
“LED Functions” on
page 11
.
If the Discovery Application still cannot find the Network Storage
Server, contact Technical Support.
Problems Running the OfficeConnect Server Discovery
Application
Users of Windows 95 and Windows NT, who have not upgraded
from Internet Explorer Version 3, may encounter problems when
running the OfficeConnect Server Discovery Application. These
problems, if they occur, can be fixed by installing Internet
Explorer Version 4 or later. Installing Netscape will not solve these
problems.
Cannot Access the Failsafe Mode
If you cannot access the Failsafe Mode, check that:
■
The correct URL address has been entered into the Web
browser. See
page 21
for details.
■
The URL has been entered in lower case into the Web
browser. The URL is case-sensitive and will not accept capital
letters.
■
The Shutdown button has been pressed and held in as you
power up the Network Storage Server. The Shutdown button
should be depressed until the Power LED appears.
