30
T
ROUBLESHOOTING
This chapter has been designed to help you detect and solve
possible problems with the Network Storage Server. If you cannot
find the solution to the problem in this chapter, please contact
Technical Support (see
page 40
for details).
This section uses the term ‘adapter’ when referring to network
interface cards (NICs), network interface adapters or personal
computer (PC) cards.
Spot Checks
If you have trouble making a connection between a PC and the
Network Storage Server, the first precautionary check is to
examine the connecting cables. It is quite possible that the cable
might be:
■
Disconnected — check that the ends are securely connected
between the computer, the Hub and the Network Storage
Server.
■
The wrong type — one common mistake is to use telephone
cables. Ensure you use straight-through Twisted Pair cables.
■
Broken — replace the cable with one you know to be
working.
If the problem has not been resolved, make sure:
■
That all equipment is switched on.
■
The cable connections between the computer, the Hub and
the Network Storage Server are in order.
■
The adapter card is correctly inserted into your computer.
■
The adapter card is correctly configured on your computer.
■
The adapter drivers are the latest version on your computer.
■
The Network Storage Server has been mapped to a local
drive.
■
The device can actually be found by using the ’Find’ facility.
Once you have made these checks, reboot the Network Storage
Server. See
page 14
for details.
Power LED is Off
If there is no power, check your power adapter connection. If
there is still no power, you may have a faulty power adapter that
needs replacing. If you need to replace it, make sure it is with
the model manufactured by 3Com (part number 3C16749). Do
not use any other power adapter with the Network Storage
Server.
Alert LEDs
When the Alert LED is activated, there is a possible problem with
the Network Storage Server. Check the Alert status, on the Status
Section in the Administration System, to determine the problem.
The Alert LED will flash when:
■
The Hard Disk is full. If this happens you will either have to
add another Network Storage Server to your network or
delete some of the data from the Hard Disk.
■
The Network Storage Server is too hot. If this happens, the
Network Storage Server should automatically adjust its
performance and cool down. Check the environmental
surroundings, as the Network Storage Server is designed to
operate at a maximum temperature of 40 °C. If it does not
cool down after this, contact Technical Support.
