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ROUBLESHOOTING

This appendix describes how to troubleshoot the flash memory drive. If you still
have problems, refer to

Appendix A

for information about who to contact.

Table 4-1

describes the symptom of a malfunction, the cause, and the action to

correct it.

Table 4-1

Troubleshooting the Flash Memory Drive

Symptom

Cause and Action

After running the diagnostics, no LEDs light during
the self-test.

The power cable is not seated correctly.

Check that the power cable connector fits securely in the floppy
disk drive, the flash memory drive, the existing power cable,
and the backplane.

LED CR3 does not stay on after the self-test.

The flash memory card is not formatted with a recognizable format.

Format the flash memory card by completing the procedure in

“Using the Flash Memory Diagnostics”

. Or, at the monitor ,

enter:

FO A:

One of the following messages appears while booting from
the diagnostics diskette:

Flash Memory Installation Failure

Not enough memory space on floppy

Flash memory drive is not recognized by the system.

Reboot from the diagnostic diskette.

One of the following messages appears while loading the
flash memory diagnostics:

System cannot access 2 floppy drives.

Check cable connections

Drive A: Unknown drive

Cables may not be seated correctly.

Check the cable connections for both the ribbon and power
cables.

The following message appears while loading the flash
memory diagnostics.

Flash Memory Drive Installation Diagnostic

(Version 1.0)

System contains 2 floppy drives

Drive A is unknown drive

Drive B is floppy drive

Floppy system did not find a drive with a

flash memory card

Please power off platform and check

seating of flash card in connector

Flash memory card may not be seated correctly.

Turn off the power. Check that the flash memory card is
securely seated in the top slot of the 64-pin connector on the
flash memory drive.

After installing the flash memory drive, the following
message is displayed when you turn on the system:

No floppy drives detected during self-test

The ribbon cable is not connected.

Check that the ribbon cable connectors are fully seated on the
floppy disk drive, flash memory drive, and the backplane.

Содержание NETBuilder II

Страница 1: ... NETBuilder II Flash Memory Drive Installation Guide p n 09 0457 003 Published December 1996 ...

Страница 2: ...Data and Computer Software Clause at 48 C F R 52 227 7013 3Com Corporation 5400 Bayfront Plaza Santa Clara California 95052 8145 For civilian agencies Restricted Rights Legend Use reproduction or disclosure is subject to restrictions set forth in subparagraph a through d of the Commercial Computer Software Restricted Rights Clause at 48 C F R 52 227 19 and the limitations set forth in 3Com Corpora...

Страница 3: ...stalling and managing the network hardware It assumes a working knowledge of network operations but does not assume prior knowledge of 3Com internetworking equipment If the information in the release notes shipped with your product differs from the information in this guide follow the release notes Conventions Table 1 and Table 2 list conventions that are used throughout this guide Table 1 Notice ...

Страница 4: ...ress by entering the following command SETDefault 0 IP NETaddr 0 0 0 0 For consistency and clarity the full form syntax upper and lowercase letters is provided However you can enter the abbreviated form of a command by typing only the uppercase portion and supplying the appropriate port path address value and so forth You can enter the command in either upper or lowercase letters at the prompt Tex...

Страница 5: ...ard components Failures resulting from ESD may not be covered under your warranty To prevent ESD damage follow these procedures Keep the flash memory drive in its antistatic shielded bag until you are ready to install it Do not touch pins leads or solder connections on the board Handle the board by the edges only Store or ship the flash memory drive in static protective packaging Observe proper gr...

Страница 6: ...ssis Shorter power cable 4 Slot bag Longer power cable 8 Slot bag Longer power cable 8 Slot bag a 4 plastic standoffs 4 Slot bag a 4 plastic standoffs 4 Slot bag 2 metal screws 8 Slot bag OR OR 4 nylon screws 8 Slot bag b 3 plastic standoffs 4 Slot bag b 3 plastic standoffs 4 Slot bag Adapter plate 8 Slot bag and 1 nylon screw 8 Slot bag and 1 nylon screw 8 Slot bag Flash memory drive Standoffs 4 ...

Страница 7: ...instructions for four kinds of systems 4 Slot chassis single wide and dual wide Dual wide 8 Slot chassis Single wide 8 Slot chassis Extended chassis The assembly part number for each chassis is located on a label above the CEC slot Table 1 2 lists the assembly part numbers for each chassis S N 1BSXXXX Serial number label Table 1 2 NETBuilder II Chassis Assembly Part Numbers Chassis Assemby Part Nu...

Страница 8: ...h allows for the installation of extended format modules Figure 1 2 Dual Wide Chassis 1 2 3 8 7 6 5 A SINGLE SINGLE B FDDI PHY SINGLE MODE COMPLIES WITH 21 CFR 1040 10 1040 11 3COM CORP BLDG 300 SANTA CLARA CA NOVEMBER 1993 A STATUS BYPASS STATUS B STATUS FDDI MAC 4 MODEL NBII 8PT 3C6001 20 0125 001 IGB14464 Assembly part number Two ejector tabs per module 1 2 3 8 7 6 5 A SINGLE SINGLE B FDDI PHY ...

Страница 9: ...ended To Install the flash memory drive follow these steps 1 Turn off the system and unplug the power cord from the outlet and the chassis 2 If your system is mounted in a rack remove it from the rack Use a 2 Phillips screwdriver to unscrew the three screws that secure each rack mount bracket 3 Remove the cover from the chassis Table 1 3 4 Slot Chassis Assembly Part Numbers Chassis Assembly Part N...

Страница 10: ...er cable 5 Disconnect and discard the floppy disk drive s ribbon cable Remove power cable from disk drive and fold out of the way over power supply Power supply Disk drive Front panel Remove ribbon cable from disk drive and backplane connectors Power supply Front panel Backplane Disk drive ...

Страница 11: ... standoff Insert wide end of standoff in sheet metal bracket NOTE pinch wide end of standoff with a pliers to make installaion easier Standoff detail Install flash memory drive onto standoffs Install standoffs on floppy drive bracket There may be a steel standoff in this location If so use one nylon screw to hold the board in place a b ...

Страница 12: ...FLASH MEMORY DRIVE 7 Attach ribbon and power cables to the floppy disk drive and flash memory drive Be careful not to bend the connector pins Connector A Red line Connector B Connector C a b Connector D Connector E Connector F c d ...

Страница 13: ...me facing up 10 Plug the power cord into the chassis CAUTION Verify that the power switch is in the off O position Power supply Front panel Backplane S N IBPXXXX Connector C Connector F Red line Attach connector F of power cable to power supply cable a Attach connector C of ribbon cable to 34 pin connector on backplane b Front panel INSERT THIS WAY Install flash memory card into the TOP slot of 68...

Страница 14: ... 14 If you have preinstalled software on your flash memory card or have finished the procedures in Chapter 2 turn off the power then remove the power cord from the outlet and chassis 15 Replace the cover a Slide the cover toward the front of the chassis and secure the cover to the chassis with up to 17 screws Your chassis may have fewer than 17 screws b If your system has rack mount brackets screw...

Страница 15: ...al wide NETBuilder II chassis You will need a 2 Phillips screwdriver A pair of pliers is recommended To Install the flash memory drive follow these steps 1 Turn off the system and unplug the power cord from the outlet and the chassis 2 If your system is mounted in a rack remove it from the rack Use a 2 Phillips screwdriver to unscrew the three screws that secure each rack mount bracket 3 Remove th...

Страница 16: ...NG THE FLASH MEMORY DRIVE 4 Slide the front bezel door to the left to reveal the floppy disk drive 5 Remove the bracket containing the floppy disk drive from the chassis Push drive back and lift up Remove retaining screws a b ...

Страница 17: ...and backplane connectors Remove ribbon cable from disk drive and backplane connectors a b Disk drive Flash card fits on narrow end of standoff Insert wide end of standoff in sheet metal bracket NOTE pinch wide end of standoff with a pliers to make installaion easier Standoff detail Install flash memory drive onto standoffs Install standoffs on floppy drive bracket There may be a steel standoff in ...

Страница 18: ...SH MEMORY DRIVE 8 Attach ribbon and power cables to the floppy disk drive and flash memory drive Connector A Red line Connector B Connector C a b Connector A Red line Connector D Connector B Connector C Connector E Connector F a c d b ...

Страница 19: ... you place the floppy disk drive and flash memory drive into the chassis you can compress the ribbon and power cables against the backplane Keyhole slots on bottom of floppy disk bracket Slip wide part of keyhole slots over pins on bottom of chassis a Slide bracket toward front of chassis so that bracket locks in place b Replace retaining screws ...

Страница 20: ...backplane 12 Plug the power cord into the chassis CAUTION Verify that the power switch is in the off O position 13 Plug the power cord into the outlet then turn on the system Front panel INSERT THIS WAY Install flash memory card into the TOP slot of 68 pin connector on flash memory drive INSERT THIS WAY FLASH FLASH Front panel INSERT THIS WAY Attach ribbon cable and power cable to connectors on ba...

Страница 21: ...o the chassis with up to 17 screws Your chassis may have fewer than 17 screws b If your system has rack mount brackets screw in the three screws that secure each bracket 18 If the NETBuilder II system was mounted in a rack remount it in the rack 19 Plug the power cord into the outlet and chassis and turn on your NETBuilder II system Installing in the Single Wide 8 Slot Chassis Use the following pr...

Страница 22: ...a rack remove it from the rack Use a 2 Phillips screwdriver to unscrew the three screws that secure each rack mount bracket 3 Remove the cover from the chassis NETBuilder II NETBuilder II Remove up to 17 screws Your chassis may have fewer than 17 screws Slide cover back and up a b ...

Страница 23: ...ing the floppy disk drive from the chassis 6 Disconnect and discard the ribbon cable and the power cable Push drive back and lift up Remove retaining screw a b Front panel Backplane Disk drive Top view of chassis and disk drive Remove power cable from disk drive and backplane connectors Remove ribbon cable from disk drive and backplane connectors a b ...

Страница 24: ...on underside of adapter plate with keyhole on top of bracket Slide flange on adapter plate under top of floppy drive bracket a c Slide adapter plate toward rear of bracket b turret pin keyhole Use two metal screws provided to tighten adapter plate to bracket Make sure adapter plate is parallel with back of bracket d e ...

Страница 25: ...Installing in the Single Wide 8 Slot Chassis 1 21 8 Attach the flash memory drive to the adapter plate Use four nylon screws to mount flash memory drive to standoffs on adapter plate ...

Страница 26: ...Y DRIVE 9 Connect the ribbon cable to the floppy disk drive and the flash memory drive 10 Connect the power cable to the floppy disk drive and the flash memory drive Connector A Red line Connector B a b Connector D Connector E Connector F a b ...

Страница 27: ...sis Both the screw and the pins lock the bracket in place As you place the floppy disk drive and flash memory drive into the chassis you can compress the ribbon and power cables against the backplane 12 Insert the flash memory card purchased separately The flash memory card is keyed so that it can only be installed with the company name facing up 13 Connect the ribbon cable and the power cable to ...

Страница 28: ...l the software complete the procedures in Chapter 2 18 If you have preinstalled software on your flash memory card or have finished the procedures in Chapter 2 turn off the power then remove the power cord from the outlet and chassis 19 Replace the cover a Slide the cover toward the front of the chassis and secure the cover to the chassis with up to 17 screws Your chassis may have fewer than 17 sc...

Страница 29: ...cord s from the outlet and the chassis 2 Remove the front bezel 3 Remove the filler panel above the floppy drive There are two slots on the Extended chassis for floppy or flash memory drives The top slot shown below with the filler panel is for drive A The bottom slot is for drive B This manual shows the flash memory drive installed in drive A the default boot drive for the NETBuilder II system NE...

Страница 30: ...chased separately into the drive The flash memory card is keyed so that it can only be installed with the company name facing up INSERT THIS WAY Install flash memory card into the TOP slot of 68 pin connector on flash memory drive until it snaps into place INSERT THIS WAY FLASH FLASH ...

Страница 31: ...the flash memory drive by looking through the grill of the tray All the LEDs should light simultaneously and then extinguish one by one For more information on the flash memory drive s LEDs see Chapter 3 8 Hand tighten the screws and replace the bezel 9 If you have a blank flash memory card and need to format it and install the software complete the procedures in Chapter 2 DIAGNOSTIC Slide tray al...

Страница 32: ... system or are booting from the floppy Your monitor will display the following Do you want to enter the monitor Y N If you are booting from a source other than the floppy At the prompt enter MONitor Your monitor will display WARNING Monitor mode halts normal operations Confirm Y N 2 Enter Y 3 Verify the installation of the flash memory drive by doing the following a At the prompt enter SI The Syst...

Страница 33: ...ll need to boot again from the diagnostic diskette in order for your system to recognize the flash memory drive 6 Enter Y You will then be prompted Volume label 11 characters Enter for none 7 Enter a volume label of up to 11 characters When the formatting is finished the monitor will display Installation of Flash Memory Drive is complete 8 Exit the monitor utility by entering Go 9 Remove the diagn...

Страница 34: ...LEDs The four green LEDs which are only visible with the cover off the 4 and 8 Slot chassis and the bezel off the Extended chassis provide information about the status of the flash memory drive The LEDs are identified on the board as LEDs CR2 through CR5 They are used during power on self tests to indicate test completion status The LEDs are also used during normal operation to indicate channel st...

Страница 35: ...le with the cover off the 4 and 8 Slot chassis and the bezel off the Extended chassis Each LED indicates a separate self test as shown in Table 3 2 Specifications The flash memory drive has a maximum current consumption of 1 5 amp at 5 volt Table 3 3 lists the physical attributes of the flash memory drive Table 3 1 LEDs LED Normal Behavior Indicates LED CR 2 Off Motor on LED CR 3 On Flash format i...

Страница 36: ... memory drive is not recognized by the system Reboot from the diagnostic diskette One of the following messages appears while loading the flash memory diagnostics System cannot access 2 floppy drives Check cable connections or Drive A Unknown drive Cables may not be seated correctly Check the cable connections for both the ribbon and power cables The following message appears while loading the fla...

Страница 37: ... via modem or ISDN 24 hours a day 7 days a week Access by Analog Modem To reach the service by modem set your modem to 8 data bits no parity and 1 stop bit Call the telephone number nearest you Country Data Rate Telephone Number Australia up to 14400 bps 61 2 9955 2073 Brazil up to 14400 bps 55 11 547 9666 France up to 14400 bps 33 1 69 86 69 54 Germany up to 28800 bps 49 89 627 32 188 Hong Kong u...

Страница 38: ...s well as a messaging section for peer support To use 3ComForum you need a CompuServe account To use 3ComForum 1 Log on to CompuServe 2 Enter go threecom 3 Press Return to see the 3ComForum main menu 3ComFacts Automated Fax Service 3Com Corporation s interactive fax service 3ComFacts provides data sheets technical articles diagrams and troubleshooting instructions on 3Com products 24 hours a day 7...

Страница 39: ...port from 3Com If you are unable to receive support from your network supplier technical support contracts are available from 3Com In the U S and Canada call 800 876 3266 for customer service If you are outside the U S and Canada contact your local 3Com sales office to find your authorized service provider Use one of these numbers These numbers are toll free Country Telephone Number Country Teleph...

Страница 40: ...ion RMA number Products sent to 3Com without RMA numbers will be returned to the sender unopened at the sender s expense To obtain an RMA number call or fax 10 9 96 Country Telephone Number Fax Number U S A and Canada 800 876 3266 option 2 408 764 7120 Europe 31 30 60 29900 option 5 44 1442 275822 Outside Europe U S A and Canada 1 408 492 1790 1 408 764 7290 ...

Страница 41: ...dual wide chassis 1 4 E electrostatic discharge ESD precautions 1 1 error messages 2 2 A 1 Extended chassis installation 1 25 required materials 1 3 F fax service See 3ComFacts flash memory diagnostic diskette 2 1 formatting 2 1 L LEDs 3 1 N network supplier support B 3 O on line technical services B 1 P package contents 1 2 1 2 part numbers 1 3 PCMCIA 3 1 R returning products for repair B 4 S sel...

Страница 42: ...nter within the warranty period Products returned to 3Com s Corporate Service Center must be pre authorized by 3Com with a Return Material Authorization RMA number marked on the outside of the package and sent prepaid insured and packaged appropriately for safe shipment The repaired or replaced item will be shipped to Customer at 3Com s expense not later than thirty 30 days after receipt of the de...

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