80
7
7
7
7
3105 ATTENDANT CONSOLE
The 3105 Attendant Console enables a receptionist to handle high call volumes
efficiently. Although receptionists are the primary users of the Attendant Console, it can
also be used by busy sales representatives and others who receive a high volume of
telephone calls or who make frequent calls to the same telephone numbers.
The 3105 Attendant Console works along with VCX IP phones to increase call handling
capability. In many offices, the Attendant Console is used by a receptionist or
switchboard operator, who is referred to in this guide as “the receptionist.”
3105 Attendant Console
The 3105 Attendant Console has 50 Access buttons and 4 preprogrammed Feature
buttons. In effect, the Attendant Console is an extension of the IP phone with which it is
associated.
Figure 11
illustrates the buttons and controls on the VCX 3105 Attendant Console.
Access Buttons
The 50 Access buttons on a 3105 Attendant Console can each have two sets of
assignments: 1 through 50, and 51 through 100. To toggle between the two sets of
assignments, press the
Shift
button.
Your administrator can assign features to each Access button. Possible features
include:
Status of internal telephone extensions (busy, available)
In the current release, when you assign a telephone extension to an Attendant
Console button, the button assignment does not become effective until either the
Attendant Console is rebooted or the telephone registration interval elapses. The
default registration interval is one hour (3600 seconds).
Status of external telephone lines
Speed dials for user extensions:
Feature Buttons
The four
Feature
buttons are programmed for four of the five most common features
needed by a receptionist: Call Transfer, Call Hold, Conference, Call Park, or Attendant
Serial Call. The
Shift
button does not affect the operation of the Feature buttons. Your
administrator configures the feature assigned to a particular Feature button by using the
VCX User Interface, Central Management Console. The feature-to-button mappings
described in the list following
Figure 11
are the defaults and may not correspond to your
configuration.
